Jagex apologized after viewers flagged apparent AI-like errors in a RuneScape 3 Dragon Slayer II trailer shown at RuneFest. The company said it had taken the trailer down while investigating, and acknowledged that the apparent sixth finger in one image was “pretty hard to explain away.” Its statement did not publish a final finding on how the trailer was made.
What viewers noticed in the trailer
The trailer promoted the RuneScape 3 quest Dragon Slayer II and debuted at RuneFest. Viewers pointed to an apparent six-fingered hand and an unusual sneaker-like sole on armored footwear as visual anomalies they associated with generative AI. Those are observations reported about the trailer, not an independent forensic determination of how it was produced.
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What Jagex said—and what remains unconfirmed
Jagex social media manager Alec “Mod Sween” Sween said the trailer had been taken down while the company investigated. In a statement reported by Kotaku, Sween wrote: “But, among other things, there’s a sixth finger and, well, that’s pretty hard to explain away. For that we apologise.”
Jagex said the trailer was produced by a trusted external partner that had explicitly assured the studio that generative AI would not be used. The partner was not named in the cited statement, and no account from the partner is established there. Jagex acknowledged the visible concern and said it was investigating; it did not state a final conclusion that AI had been used.
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Jagex’s stated policy and planned response
Jagex reiterated that it does not use generative AI to create its games, artwork, or creative assets, and would not knowingly allow it to be used on its behalf. It said the incident revealed a weakness in its own processes.
The company said it would overhaul its review processes and work with and commission community creators to retell the Dragon Slayer II story. Sween’s statement said: “Immediately following RuneFest we’re overhauling our review processes, and we’re going to work with and commission creators from the community to make sure that the story of Dragon Slayer II is told to the standard befitting of such an update.” These are announced plans, not confirmation that the changes or a replacement trailer have been completed.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What is known about the follow-through
Coverage published October 5, 2026, described an active investigation and prospective process changes. The cited reports do not establish the investigation’s final result, whether the trailer was replaced, or whether Jagex completed the announced review overhaul. Those details should not be treated as settled unless the company later confirms them.
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