Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errorsIf your PS5 controller’s PS button is not responding, reset the DualSense and reconnect it to the console with the USB cable supplied with the controller. If that does not help, update the PS5 system software if you can operate the console, then contact PlayStation Repairs if the problem persists. PlayStation does not publish a guaranteed fix time, so there is no reliable basis for promising a three-minute solution.
Reset the DualSense and reconnect it to your PS5
- Turn off the PS5. PlayStation’s reset procedure begins with the console turned off.
- Find the reset button. Turn the DualSense over and locate the small reset hole on the back, beside the Sony logo.
- Hold reset for at least five seconds. Use a pin or similar tool to press the recessed button. The tool is not included with the controller.
- Connect the controller by USB. Use the USB cable supplied with the controller, then press the PS button. PlayStation also recommends USB for first-time pairing and reconnecting a controller. See PlayStation’s DualSense troubleshooting instructions and controller support guidance.
If the PS button still does not work
Update PS5 system software if you can use the console
Install the latest PS5 system software available. DualSense controller device-software updates are delivered with PS5 system software updates. If you can navigate the console, the manual controller update path is Settings > Accessories > Controller (General) > DualSense Wireless Controller Device Software. PlayStation also provides a PC update option through the PlayStation Accessories app.
Use PlayStation Repairs if reset and reconnection fail
If the controller still will not connect or respond after resetting and reconnecting it, use PlayStation Repairs. A nonworking PS button alone does not establish whether the cause is the button or another controller fault.
Do you need another cable or a repair tool?
Start with the USB cable supplied with the controller. If it is missing or damaged, use a USB cable compatible with the DualSense that supports data; a cable used only for charging may not serve the reconnection and pairing steps. A pin or similar tool is enough to press the reset button, and PlayStation says that tool is not included. These steps do not establish that you need to buy a replacement cable, repair kit, or controller.
Quick Recap
Best Value
- Enjoy precise, comfortable control over 10,000+ supported Steam games.
- Easily pair the controller directly to your Windows PC via Bluetooth or play as you charge with the included USB Type-C cable
- Stay paired with up to four different Bluetooth devices, making it easy to enjoy the controller across Windows PC, Mac, PS5 consoles and smartphones. Discover more connection tips and tricks at playstation.com/pair-dualsense
- Access the latest available controller firmware directly from your PC with the free-todownload PlayStation Accessories app
- Play games streamed from your PS5 or PS4 console to your PC via the PS Remote Play App
Rank #4
- Bring gaming worlds to life - Feel your in-game actions and environment simulated through haptic feedback*. Experience varying force and tension at your fingertips with adaptive triggers*
- Find your voice, share your passion - Chat online through the built-in microphone. Connect a headset directly via the 3.5mm jack. Record and broadcast your epic gaming moments with the create button
- A gaming icon in your hands - Enjoy a comfortable, evolved design with an iconic layout and enhanced sticks. Hear higher-fidelity** sound effects through the built-in speaker in supported games
- Multi-device connectivity - Connect using a USB Type-C cable or Bluetooth technology and easily play on more devices including Windows PC and Mac computers.
- Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range of blockbuster PC titles.
Rank #3
- Feel you in-game actions and environement simulated through haptic feedback
- Experience varying force and tension at your fingertips with adaptive triggers
- Chat online through the built-in microphone
- Connect a headset directly via the 3.5mm jack
- Switch voice capture on and off using the dedicated mute button
Rank #2
- Ultra Customizable Controls
- Mappable Back Buttons
- DualSense Wireless Controller Features Built In
- Replaceable Stick Modules and Caps
#1 Best Overall
- Haptic feedback - Feel physically responsive feedback to your in-game actions with dual actuators which replace traditional rumble motors. In your hands, these dynamic vibrations can simulate the feeling of everything from environments to the recoil of different weapons. .Operating temperature : 41 °F to 95 °F (5 °C to 35 °C)
- Adaptive triggers - Experience varying levels of force and tension as you interact with your in-game gear and environments. From pulling back an increasingly tight bowstring to hitting the brakes on a speeding car, feel physically connected to your on-screen actions.
- Built-in microphone and headset jack - Chat with friends online using the built-in microphone or by connecting a headset to the 3.5mm jack. Easily switch voice capture on and off at a moment’s notice with the dedicated mute button. Internet and account for PlayStation Network required.
- DualSense Controller PS5 and PC compatible. Not compatible with PS4.
- PS Remote Play requires Remote Play App connected to Wi-Fi, PS4 or PS5 console with the latest system software and compatible game. A PS4 or PS5 console with a wired connection via a LAN cable is recommended. Version 4.0 of the Remote Play App on iOS and iPadOS or version 4.1 on macOS is required for games to be playable with the controller over Bluetooth.
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