The Tool Desk
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First, check whether Facebook is linked to the right Epic account
Open Epic’s Facebook sign-in instructions and select the Facebook icon on the Epic sign-in page. This works only if Facebook was previously linked to the Epic account you want to access.
If Facebook sign-in fails, try the Epic account’s email and password, or another platform account already linked to that same Epic account. Be careful to use the account that holds your purchases and game progress; signing in through a different Epic account will not take you to the intended one.
If you can sign in another way, check or add the Facebook link
- Sign in to the intended Epic account using its email and password or another platform account already linked to it.
- Open Epic’s instructions for linking Facebook and go to Linked accounts in your Epic account settings.
- Under Facebook, select Link. Sign in to Facebook if prompted, then approve the Epic Games app access request to finish linking.
If your Facebook account has multiple profiles, Epic allows only the main profile to be linked; a secondary profile cannot be linked.
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If the Epic account was created with Facebook, set an Epic password
If you originally created the account through Facebook and have not set a separate Epic password, go to Epic’s sign-in page, choose Sign in with email, enter the account email, and select Forgot password? Follow the instructions sent to that email address. Epic says you can continue using the linked social sign-in after setting an Epic password.
Review linked accounts in a browser
Epic’s platform-account guidance recommends opening Epic Games in a browser—using an incognito window if possible—then signing in to the Epic account you intend to use and opening Linked accounts. The linking process requires a computer or mobile device with an internet connection. Check that Facebook appears under the account you expect, rather than assuming a Facebook login is attached to every Epic account you own.
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Don’t unlink Facebook until another sign-in method works
Unlinking is not a safe first troubleshooting step. Epic requires email verification before unlinking and warns that once an account is unlinked, it can no longer be used to sign in to that Epic account. Read Epic’s unlinking guidance before proceeding, and make sure you can access the Epic account by email and password or another linked platform account.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If these checks don’t restore access
Keep the exact error message and contact Epic Games Support if the account checks above do not resolve the problem. The documented account steps do not establish whether a particular failure comes from an outage, a Facebook-side problem, an account restriction, or a device-specific issue, so avoid changing account links based on a guess.
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