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Sometimes—but usually by recovering an earlier save point, not by repairing the damaged file itself. From the Main Menu, open Load Game, select the affected save, and choose Recover Save (the floppy-disk icon). On console, use Load Game → Recover Game. If no usable recovery point is available, Windows and Mac players can back up and reset the game’s user folder, then restore files in stages to find the cause. Recovery is not guaranteed.
Try an in-game recovery point first
EA’s The Sims 4 save-recovery guide describes restoring an earlier version from the game menu. This rolls the game back to that point; it does not fix corrupted data in place, and progress made after the recovered point may be lost.
- From the Main Menu, select Load Game.
- Select the affected game.
- Choose Recover Save using the floppy-disk icon.
- Choose an available save point and load it.
On console, EA’s path is Load Game → Recover Game; select an available version. The computer file-reset procedure below is for Windows and Mac and should not be assumed to apply to console.
If recovery is unavailable or the problem remains
On Windows or Mac, EA’s troubleshooting procedure is to preserve the user folder, test the game with a clean folder, and then restore backed-up content gradually. This can help distinguish a problem with a save from an issue elsewhere in the user data or downloaded content.
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Back up the complete user folder
Close the game, then copy the full The Sims 4 folder from Documents/Electronic Arts to a separate location. Keep this original copy untouched throughout troubleshooting; do not reset or replace files before making the backup.
Test with a clean folder
Follow EA’s backup and reset instructions to reset the user folder, then launch the game without the old saves and downloaded content. If the problem disappears in this clean state, restore backed-up folders one at a time and test after each addition.
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Check save files individually
If the issue returns when you restore the Saves folder, remove that folder from the active game folder. Copy one backed-up save file into the active Saves folder at a time and test the game after each copy. If the problem returns, EA identifies the most recently added file as the likely cause. Keep the untouched backup; isolating a likely culprit does not repair that file.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What Autosave can and cannot recover
EA says The Sims 4 has one Autosave slot, and each new Autosave replaces the previous one. EA’s guide states: “Older Autosaves can’t be recovered.” That means Autosave is not a stack of earlier versions to browse through. For more fallback points, keep multiple manual save versions and a separate backup of the user folder. Avoid closing the game or powering down while Autosaving is in progress. See EA’s save-recovery guidance for details.
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Which recovery route fits your situation?
| Situation | What to try |
|---|---|
| You can open the game menu and an earlier point is listed | Use Recover Save on Windows or Mac, or Recover Game on console. |
| No usable recovery point appears | On Windows or Mac, make a separate copy of the user folder before trying EA’s clean-folder reset and staged restoration. |
| The game works with a clean folder, then fails after restoring content | Restore folders one at a time; if the Saves folder triggers the problem, test backed-up save files individually. |
| You are playing on console | Use the in-game Recover Game path. EA’s cited computer file-reset steps do not establish a console file workflow. |
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