Yes. A Roblox creator can ban you from a specific game—what Roblox calls an experience—without banning your Roblox account. Roblox says Error Code 267 indicates a creator-issued experience ban; you can still use other experiences and platform features. The ban is handled by the creator, not Roblox Support.
What an experience ban means
Roblox lets experience creators set and enforce rules for their own experiences. A ban under those rules blocks access to that experience; it is different from Roblox moderating your account or content. Roblox’s Error Code 267 guidance identifies the code as a creator-issued experience ban and says other experiences and platform features remain accessible.
Creators’ rules are not unlimited. Roblox says custom experience rules must be available to users and must not conflict with Roblox’s Terms of Use or Community Standards. Roblox may moderate an experience if it has reason to believe its rules or their enforcement violate platform policies. See Understanding Custom Experience Rules on Roblox.
Experience ban vs. Roblox account moderation
| Action | Who issued it | What it affects | Who to contact about it |
|---|---|---|---|
| Experience ban | The experience creator | Access to that experience; other experiences and platform features remain accessible, according to Roblox’s Error Code 267 guidance. | Contact the creator. Roblox says it does not remove the ban or contact the creator for you. |
| Roblox account or content moderation | Roblox | The account or content named in Roblox’s moderation notice; the affected scope depends on the action. | Use the appeal option described in the moderation notification, if eligible. Submitting an appeal does not guarantee reversal. |
Roblox’s appeals process is for Roblox moderation, not disputes about a creator’s custom experience rules. The distinction and appeal guidance are described in Roblox’s custom-rules guidance and How to Appeal Content or Account Moderation.
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What to do if you are banned from an experience
- Check the message and experience. Note which experience shows the error. Error Code 267 is Roblox’s documented signal for a creator-issued experience ban.
- Ask the creator about the ban. Roblox suggests contacting the creator through Roblox messaging or chat, a community wall if available, or social links on the creator, community, or experience page. Its guidance is in How to Message Other Players and the Error Code 267 article.
- Keep the request focused. Include the experience name and the error message, and politely ask which rule or decision applies. This is a practical way to make your question clear, not a Roblox requirement.
- Report a platform-policy concern separately. If you believe the rule or its enforcement conflicts with Roblox policies, use Roblox’s reporting or support options. Roblox may review policy violations, but it does not handle appeals of custom-rule violations.
- Use Roblox’s appeal route only for Roblox moderation. If Roblox separately moderated your account or content, follow the appeal instructions in that moderation notification.
Can you lose purchases or a subscription?
Roblox’s Terms of Use say creator-administered moderation for experience-rule violations may be temporary or permanent and may involve losing virtual content acquired in that experience. That does not establish that every ban removes every item or purchase. The relevant terms are in Roblox’s Terms of Use.
A separate Roblox Support article says that if you are banned from an experience for more than 14 days, your subscription to that experience is automatically canceled without a refund. The threshold applies specifically to experience subscriptions; it should not be taken to mean that every purchase is refunded or that the same cancellation rule applies to bans lasting 14 days or less. See Subscriptions.
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- PINPOINT MOUSE ACCURACY — Tested by the top mouse sensor manufacturer, the high thread count and smooth surface optimize mouse tracking accuracy for both optical and laser sensors
- NON-SLIP BASE — The durable, non-slip rubber base is designed to eliminate unwanted movement and provide a solid platform for competitive gaming
- PROFESSIONAL PERFORMANCE — For the past 15 years, esports pros have trusted the QcK as their mousepad of choice, and for good reason: SteelSeries products have won more prize money than any other brand
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Do not expect Roblox Support or the creator to provide Robux or money back for purchases made on the Roblox platform. Roblox’s Error Code 267 guidance says creators cannot provide Robux or monetary refunds for those purchases.
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