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The message “You have been kicked due to unexpected client behavior” is Roblox Error Code 268. Roblox says it can result from communication problems between the client and its servers or conflicts with other software, including antivirus programs. It is not, by itself, proof that you have been banned. Start by checking whether the problem affects one experience or all of Roblox, then try a different network before moving on to a clean reinstall.
What Roblox Error 268 means—and whether it is a ban
Error 268 disconnects you from a Roblox session. The message does not identify one precise cause: Roblox describes network communication problems and conflicts with other applications as possible causes. Read Roblox’s Error Code 268 guidance for its current explanation and platform-specific steps.
Error 268 is not the same as an experience ban. Roblox lists Error Codes 267 and 600 separately among its error-code and troubleshooting resources. If a message explicitly says you are banned from a particular experience, follow that experience’s appeal process or contact its creator; reinstalling Roblox will not undo an experience ban.
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First find out whether it affects one experience or every experience
Try at least two unrelated experiences. This is a troubleshooting heuristic, not a definitive Roblox diagnostic test.
| What you observe | What it may point to | What to try next |
|---|---|---|
| Only one experience fails | An experience-specific server or client issue, or a creator-side kick or ban. | Check that experience’s announcements or support channels. Test another experience before changing your Roblox installation. |
| Every experience fails | A client installation, network, security-software conflict, or broader Roblox problem. | Check Roblox status, test another network, then review security software and consider a clean reinstall. |
| A phone hotspot works but home Wi-Fi does not | The home router, ISP, firewall, filtering, or network policy may be involved. | Check router and filtering settings or ask your ISP or network administrator for help. |
| Several players report the error at once | A Roblox service incident or a recent client change is possible. | Check Roblox status and note the time before troubleshooting further. |
Try these low-risk checks first
- Close Roblox and restart your device. Rebooting can clear a stuck process or temporary connection state. It is a sensible first step, not a guaranteed fix; Roblox also lists rebooting in its general desktop troubleshooting.
- Check Roblox status. If a wider incident is underway, local changes may not help. A clear status page does not rule out a regional, account-specific, or experience-specific problem.
- Try another experience. If only one fails, avoid deleting local files until you have checked whether that experience is the issue.
- Test another connection. Close Roblox, connect through a phone hotspot or another permitted network, reopen the client, and test again. Roblox recommends trying another internet source. If it works there, investigate the original network rather than treating the error as a ban.
- Check date and time. Set the device to automatic date and time, or correct it manually, then retry.
Check security software and other possible conflicts
Antivirus and internet-security software can block Roblox files or interfere with permissions. Roblox’s firewall and router guidance recommends checking whether Roblox is allowed by security software. Keep protection enabled wherever possible.
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- Check your antivirus quarantine or blocked-app history for legitimate Roblox files. Update the security program and restore or allow a file only if you can verify it is from Roblox.
- Make sure Roblox is allowed through the operating system firewall. If your security product has a web filter or network-protection feature, you can test briefly with that feature disabled, then turn it back on immediately.
- Do not permanently disable antivirus or firewall protection. Add an app exception only when you understand the security implications and are allowing the official Roblox client.
- If you use a VPN or proxy, disconnect it for a test and retry on your normal connection. A VPN may change routing, but it is not an official Error 268 fix and can cause additional connection problems. Roblox’s Community Standards also prohibit using a VPN to mask your location for unauthorized access to Roblox, a feature, or an account.
- Close unofficial Roblox launchers, overlays, macro tools, debuggers, injectors, or other software that interacts with the client, then test with the official Roblox app. Roblox’s Error 268 guidance specifically mentions application conflicts; it does not confirm every item on this list as a cause.
- If you are on school, work, or public Wi-Fi, the network may restrict game traffic. Use another connection only if permitted; do not try to bypass an administrator’s network controls.
Roblox says routers or security software that interfere with UDP traffic can cause connection issues. Its client selects outgoing ports dynamically rather than using one fixed outgoing port, so avoid guides that tell you to open an arbitrary single port as a guaranteed Error 268 cure.
Clean reinstall Roblox on Windows
If Error 268 occurs across experiences and survives the simpler checks, follow Roblox’s current Windows removal procedure. On Windows 11, Roblox directs users to Control Panel; its page gives a different uninstall path for Windows 7, Windows 8.1, and Windows 10. The local-folder command below removes Roblox’s local files, not your account or cloud data. Close Roblox first, and copy any locally needed files before deleting the folder.
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Windows 11
- Close Roblox completely.
- Open Control Panel > Programs > Programs and Features, select Roblox, and choose Uninstall or Uninstall/Change.
- Press Windows key + R, type
cmd, and press Enter to open Command Prompt. - Run these commands, pressing Enter after each one:
cd AppDataLocal rmdir /s Roblox - When prompted to confirm deletion, type
yand press Enter. - Restart the computer, reinstall Roblox from the official Roblox website or the relevant official app store, and test before reinstalling optional launchers or overlays.
Windows 7, Windows 8.1, and Windows 10
- Close Roblox. Open Settings > Apps > Apps & features, select Roblox, and choose Uninstall.
- Press Windows key + R, type
cmd, and press Enter. - Run the following commands in Command Prompt:
cd AppDataLocal rmdir /s Roblox - Type
yto confirm, then restart the computer. - Reinstall Roblox from an official source and test again.
Roblox’s reinstall guide covers its general Windows and Mac procedures. A clean reinstall can clear corrupted local files, but it cannot fix a network route, an experience-side problem, or a Roblox service incident.
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Mac
- Close Roblox and move the Roblox app to the Trash: drag it there, select it and choose Move to Trash, or select it and press Command + Delete.
- Reinstall Roblox from the official Roblox website.
- Open System Settings or System Preferences, depending on your macOS version, and check Privacy & Security for any Roblox permissions the system has requested.
- If the error remains, test another network.
Roblox lists this guidance for macOS 10.13 High Sierra and later.
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- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
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iPhone and iPad
- Restart the device and force-close Roblox.
- Delete Roblox, then reinstall it from the App Store.
- Confirm the date and time are correct, then test on another network.
Roblox lists iOS 12 and later for this troubleshooting path.
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- Restart the device and force-close Roblox from the recent-apps screen.
- Uninstall Roblox and reinstall it from Google Play.
- Confirm the date and time are correct, then test on another connection.
Roblox lists Android OS 6 and later for these steps.
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- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
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Amazon Fire OS
- Open Settings > Apps & Games > Manage All Applications and force-stop Roblox.
- Restart the device, uninstall Roblox, then reinstall it from the Amazon Store.
- Check date and time, then try another network.
Roblox lists Fire 7 (9th generation and later), Fire HD 8 (8th generation and later), Fire HD 10 (9th generation and later), and Fire Max 11 (13th generation and later) for these instructions.
ChromeOS
- Update ChromeOS, force-close Roblox, and restart the Chromebook.
- Remove Roblox from the launcher, then reinstall it from Google Play.
- Check date and time, then test another network.
Roblox lists ChromeOS version 53 and later for these steps.
PlayStation and Xbox troubleshooting
Roblox’s current Error 268 article does not provide dedicated instructions for PlayStation or Xbox. As general troubleshooting, restart the console and router, check for Roblox and system updates, test another experience and network, and reinstall Roblox if the console allows it. If the error affects all experiences after those checks, contact Roblox Support rather than assuming a console-specific Error 268 procedure has been confirmed.
If Error 268 continues
Contact Roblox Support if the error affects every experience and persists after a clean reinstall and a network change, or if you cannot determine whether the issue is account-, device-, or service-related. Include details that let support distinguish those cases:
- Your Roblox username and the exact error message or code.
- Your device model, operating system, and OS version.
- Whether it happens in one experience or all experiences, and the steps that reproduce it.
- Whether another network, such as a hotspot, changes the result.
- Recent Roblox, operating-system, antivirus, router, or driver changes.
- The approximate date and time the issue began, including your time zone; if Roblox status showed an incident, note that too.
- A screenshot or other diagnostic information if Support requests it.
Do not download an “Error 268 fixer,” DLL, batch file, injector, or registry cleaner. Those are not part of Roblox’s official procedure and may expose your account or device to malware or exploit software.
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