If a Steam game runs poorly on your PC, you can request a refund through Steam Support. Steam’s standard terms for games are that you request it within two weeks of purchase and have played for less than two hours. Poor performance or a PC that does not meet the game’s requirements can be a reason to ask. If you are outside either limit, you can still submit a request, but Steam does not guarantee approval.
Check whether your request meets Steam’s standard terms
Steam’s standard refund offer for games and software has two conditions: submit the request within two weeks of purchase and have less than two hours of playtime. Check the purchase date and the playtime Steam records for the game before you start.
Steam says customers can request a refund for nearly any purchase for any reason, and specifically gives a PC that does not meet a game’s hardware requirements as an example. That makes poor performance a valid reason to request a refund, but it does not override the time and playtime limits of the standard offer.
Submit the request through Steam Support
- Go to Steam Support and sign in to the account that bought the game.
- Find the game or purchase in your support options and choose the refund request route.
- Describe the performance problem accurately. For example, explain what happens when you play and, if relevant, that your PC does not meet the game’s requirements. Steam identifies that circumstance as a reason to request a refund; it does not require a particular wording.
- Submit the request and wait for Steam to review it.
If you have played for two hours or more, or bought the game over two weeks ago
You can still ask Steam to review a refund request even if you fall outside the standard terms. Explain the performance issue honestly and include the relevant circumstances. Steam says it will review requests outside its stated rules, but approval is not guaranteed.
#1 Best Overall
- Compatible with Windows and Android.
- 1000Hz Polling Rate (for 2.4G and wired connection)
- Hall Effect joysticks and Hall triggers. Wear-resistant metal joystick rings.
- Extra R4/L4 bumpers. Custom button mapping without using software. Turbo function.
- Refined bumpers and D-pad. Light but tactile.
What happens if Steam approves the refund?
Steam says an approved refund is issued within a week. Depending on availability, the money goes to your Steam Wallet or back to the original payment method.
Consider local consumer rights if the game is faulty
Steam notes that consumers in some jurisdictions may have additional refund rights when a game is faulty. Which rights apply depends on where you live and the circumstances; consult the relevant local consumer-rights authority or a qualified adviser if you think this applies to you.
Rank #2
- Supported Multi-Platform:Switch/Switch 2 (NO support wake-up function)/iOS/Android/Windows PC (Notice:Not compatible with Xbox, PlayStation or GeForce Now, For game platforms not mentioned, please consult customer service before buying）
- Connection modes:Wired/Bluetooth/Wireless Dongle(Connect to PC via Bluetooth : Select iOS (phone) mode, but it's not recommended; Dongle is more stable)
- 【Innovative Intelligent Interactive Screen】Manba One V2 wireless game controllers create a new era of controller screens; Equipped with a 2-inch display, no App & software needed, you can set the pc controller directly through the screen visualization, More convenient operation
- 【Micro Switch Button】Manba One wireless controller has Micro Switch Button and ALPS Bumper; The 6-axis gyroscope function makes switch games more immersive
- 【Customize Your Own Controller】The intelligent interactive screen allows you to easily set vibrations, buttons, joysticks,lights, etc., without the need for complex key combinations; 4 configurations can be saved to unlock your own gameplay for different games; The 4 back keys support macro definition settings, and you can activate the set character's ultimate move with one click
Steam’s refund policy was last updated April 23, 2024. Read the current Steam Refunds policy for its terms and support guidance.
Quick Recap
Best Value
- Platform Compatibility: This PC controller is designed for Windows PC, Steam, Switch, Android, and iOS. Xbox-style asymmetric stick layout for PC gamers. Three modes cover all your devices. Please check your device compatibility before purchase
- Three Connection Modes: 2.4G wireless, Bluetooth, wired USB-C. PC gets native XInput/DirectInput. Switch pairs via Bluetooth, no adapter. This gaming PC controller switches devices seamlessly. Stable wireless minimizes random disconnects during gaming
- Hall Effect Precision: Hall effect joysticks and triggers eliminate stick drift. This gaming controller for PC delivers smooth, responsive input with no dead zones. Built for FPS, racing, and action games. Long-term precision for competitive PC gaming
- Back Buttons & Battery: Two programmable back buttons map combos and shortcuts. Textured grips with dual vibration. 1000mAh battery delivers up to 20H playtime. RGB can be turned off. A solid PC controller for gaming with custom back buttons
- ABXY Layout Switch: Press B + Minus + Plus to swap between PC and Switch modes. Features: 1000Hz polling rate, RGB lighting, turbo. Note: designed without mic jack or gyro sensor
Rank #4
- Multi-Platform PC Gaming Controller: Working with Switch, PC, Android, and iOS devices via Bluetooth, wired, and wireless dongle connections.
- Hall Effect Joysticks: Delivering enhanced recentering performance for smoother control and superior anti-drift capability. Plus, with anti-friction rings.
- 2-Way Trigger Lock: With trigger stops, gamers can toggle between short and long pull positions. Additionally, gamers can activate hair trigger mode by pressing M+LT/RT (triggers must be in the long pull position).
- 1000Hz Polling Rate: This ensures that your inputs are registered almost instantaneously, minimizing lag and maximizing your performance during competitive play.
- Mechanical Circular D-pad: Designed for quick reactions and accuracy in every direction, this D-pad elevates your gaming experience with superior responsiveness.
Rank #3
- Tri-mode Connectivity: Wired for Xbox, 2.4G & Wired for PC, and Bluetooth for Android. The G7 Pro supports seamless connectivity across Xbox, PC, and Android. Effortlessly switch between modes using the convenient physical mode switch.
- TMR Sticks: The G7 Pro features GameSir's Mag-Res TMR sticks, combining Hall Effect durability with traditional potentiometer performance. This advanced technology delivers stable polling rates for smooth, drift-free gaming with low power consumption.
- Hall Effect Analog Triggers: The GameSir precision-tuned Hall Effect analog triggers provide unmatched smoothness and linear input for precise control. Featuring clicky Micro Switch trigger stops, gamers can easily switch based on their preferences.
- 1000Hz Polling Rate on PC: Experience ultra-responsive gaming with a 1000Hz polling rate on PC, available through both wired and 2.4G wireless connections. This ensures instantaneous input registration, reducing lag and optimizing your performance for the most competitive gameplay.
- GameSir Nexus App: The G7 Pro is compatible with the upgraded GameSir Nexus app, which brings a significant upgrade over the original. It introduces powerful new features such as gyro settings, stick curve adjustments, and button-to-mouse mapping, giving you deeper customization and more control than ever before.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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