If a Legend of Kingdoms reroll disappears after you restart the game, the exact cause and a game-specific fix are not confirmed in the available official information. First check the account you are using and whether progress is linked; update the game and restart your device. Avoid clearing storage or reinstalling until you know the current account is backed up, because that could put local progress at risk.
What is known about Legend of Kingdoms saves
The official Google Play listing identifies the game as Legend of Kingdoms: Idle RPG by StarBoom Studio and lists Android and Windows availability. It does not explain how rerolls are saved, whether guest progress is supported, when syncing occurs, or whether changing servers creates a separate save. The listing reports an update on September 2, 2026; store information can change. See the Google Play listing.
Google Play Help cautions that “Not all games automatically save your progress.” That is a general platform warning, not confirmation of how this particular game stores a reroll. Google’s guidance on saved game progress.
Check the account before changing anything
On Android, verify Google Play Games if the game uses it
Google recommends checking the active account through the game’s achievements or leaderboards, then signing in with the account previously used. Some games sync through Google Play Games, but not all do. Reopen Legend of Kingdoms after confirming the account and see whether the expected progress appears. These steps apply only if the game uses Google Play Games; the listing does not establish that it does.
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On other platforms, do not assume the same sign-in flow
The listing includes Android and Windows availability, but the cited account instructions are for Android and Google Play Games. If you play on Windows or another environment, check the account options shown in the game and ask StarBoom which login or linking method applies to your platform.
Try low-risk troubleshooting steps
- Confirm the platform and account. Determine whether this is a new reroll or an account you previously linked. On Android, verify the Google Play Games account only if the game uses that service.
- Check for a game update. Install an available update from the platform’s official store, then reopen the game.
- Restart the device. This is a general troubleshooting step, not a confirmed Legend of Kingdoms-specific fix.
- Test whether progress persists. After reopening, check whether the game shows the same account and reroll state. Avoid making destructive changes as a test.
Google’s account guidance is at Google Play Help. EA also recommends checking updates and restarting in its general mobile-game troubleshooting advice; EA does not publish Legend of Kingdoms save rules. EA mobile-game troubleshooting steps.
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Protect a reroll before reinstalling or clearing data
Do not clear app storage, uninstall the game, or switch accounts until you have confirmed that the specific Legend of Kingdoms account is linked or backed up. EA’s general mobile-game documentation warns that unlinked guest progress may exist only on the device and can be lost after reinstalling. That is a sensible precaution, not proof that Legend of Kingdoms uses the same save model.
The available official information does not establish that clearing cache or storage, reinstalling, changing servers or regions, or creating another account fixes this symptom. Avoid those steps unless StarBoom confirms they are safe for your account.
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When to contact StarBoom support
If progress still rolls back, contact StarBoom at [email protected], the address shown on the official Google Play listing. Ask support to confirm the guest-save and account-linking behavior, server handling, and reroll-reset rules for your platform and current version.
Include your device and platform, app version, approximate time progress last appeared correctly, whether the account is linked, and what happens after restarting. Provide a server or account identifier only through official support if requested; do not post it publicly.
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A secondary Pocket Gamer guide, updated September 2, 2026, labels its coverage version 1.0.17, but it does not document this save symptom or an official fix. Pocket Gamer’s Legend of Kingdoms guide.
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