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Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Start by comparing your PC with AION 2’s official requirements and identifying exactly when the problem occurs. NCSOFT documents one specific launch workaround—for Steam error 1138:100134—but does not publish a universal fix for crashes, stuttering, or high ping. The steps below separate that documented procedure from practical checks that help narrow down the issue.
How do I fix AION 2 crashes?
1. Identify when the crash happens
Before changing settings, note whether AION 2 closes before launch, crashes after you enter the game, or fails only after a particular action. Record any error code, whether you launch through Steam or PURPLE, and when the problem began. These details help distinguish the documented Steam error from other problems and give official support useful context.
2. Compare your PC with the official requirements
NCSOFT’s AION 2 Global Support FAQ lists these PC specifications and FHD starting presets:
| Specification | Minimum | Recommended |
|---|---|---|
| Operating system | Windows 10/11 (64-bit) | Not stated |
| Processor | AMD Ryzen 5 2600 or Intel Core i5-10500 | AMD Ryzen 7 3700X or Intel Core i7-11700 |
| Memory | 8 GB RAM | 16 GB RAM |
| Graphics card | NVIDIA GTX 1050 Ti with 4 GB | NVIDIA RTX 2070 with 8 GB |
| Graphics API | DirectX 12 | Not stated |
| Internet | Broadband internet | Not stated |
| Available storage | 100 GB | Not stated |
| FHD graphics preset | Very Low for compatibility | Low |
These requirements are published by AION 2 Global Support. The FAQ recommends an SSD. A system below the listed minimums is outside the stated baseline; the FAQ does not establish that it will be compatible. If your PC is near the minimum tier, try the specified FHD Very Low preset as a compatibility check before considering hardware changes.
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3. Use the documented workaround only for Steam error 1138:100134
For this exact error, NCSOFT’s Steam FAQ, dated September 23, 2026, instructs players to run Steam as an administrator and then launch the game again. If the error remains, contact NCSOFT Customer Service.
- Close Steam if it is already open.
- Right-click the Steam shortcut and choose Run as administrator.
- Launch AION 2 from Steam again.
- If error
1138:100134still appears, contact NCSOFT Customer Service and include the code.
This is an error-specific procedure, not a general crash fix. For another error—or a crash without a code—send support the code if available, when the crash occurs, and whether you use Steam or PURPLE. The cited FAQ does not provide a general sequence for verifying game files, changing drivers, clearing caches, or adjusting security software.
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Why is AION 2 stuttering?
Stuttering is not the same symptom as a game closing unexpectedly or delayed online actions. First compare your processor, memory, and graphics card with the minimum and recommended tiers above. If your system is close to minimum, use the official FHD Very Low preset as a starting compatibility check; the recommended tier’s listed FHD preset is Low.
NCSOFT’s requirements FAQ recommends an SSD and lists 100 GB of available storage. Check that the installation drive has the required available space and note whether it is an SSD. These are requirement checks, not evidence that an SSD or extra storage will fix stuttering. The available official guidance does not establish a general stuttering fix or publish performance benchmarks.
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How do I fix high ping in AION 2?
The official PC requirements specify broadband internet, but NCSOFT does not state a latency target or recommend a particular router, Ethernet cable, gaming VPN, or network optimizer as a fix. Avoid assuming that buying equipment or switching VPNs will reduce AION 2 latency.
To describe the issue clearly when seeking help, note whether latency is limited to AION 2 or affects other online use, whether it is constant or intermittent, which launcher and server region you use, and whether a VPN is active. These are diagnostic details, not causes confirmed by NCSOFT.
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NCSOFT’s January 28, 2026 announcement says its measures include “blocking specific overseas VPN connections.” This is relevant context if you use an affected overseas VPN connection, but it does not say that all VPNs cause high ping or offer a general latency remedy. Do not add a VPN as a default troubleshooting step.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.When should I contact support?
Contact NCSOFT Customer Service if the documented Steam procedure does not resolve error 1138:100134, or if you have a different persistent error or crash. Include the exact error text or code, when the issue occurs, your launcher, and how your PC compares with the published requirements. The official sources cited here do not establish one fix for every crash, stutter, or connection problem.
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