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On PC, press Shift+F2 while the game is running to open the Ubisoft Connect overlay. On console, open the game’s main menu and select Ubisoft Connect. The menu’s options depend on the game, so not every title shows the same tabs or features.
Open the Ubisoft Connect menu on PC
- Launch the game.
- While it is running, press Shift+F2. Ubisoft lists this as the default shortcut for the Ubisoft Connect PC overlay. Ubisoft’s overlay instructions also explain that the overlay can be disabled in Ubisoft Connect PC settings.
Open it on console
- Open the game’s main menu.
- Select Ubisoft Connect. The exact layout and available options vary by game; Ubisoft’s console reward instructions document this route for accessing Connect rewards.
What you can do in the menu
Features vary by title. Supported games may provide Challenges and Rewards through the Ubisoft Connect menu, a game page, or the overlay. Challenges can be listed as Time-Limited or Core; rewards may require Ubisoft Connect Units or completion of a specified task. Ubisoft says linking accounts is required to access rewards across multiple platforms. See Ubisoft’s overview of Challenges and Rewards for details.
If the Rewards tab is missing
Ubisoft says a missing Rewards tab means that the game does not support Connect rewards. In games that do support them, select a reward and choose Get it; Ubisoft says redeemed rewards become available in-game the next time you launch the game.
If the PC overlay will not open
- Check Ubisoft Connect PC settings and make sure the in-game overlay is enabled.
- Update Ubisoft Connect PC.
- Close background applications that could interfere with the overlay.
- Check that your firewall or antivirus software is not blocking Ubisoft Connect PC.
These are Ubisoft’s recommended troubleshooting steps in its PC overlay troubleshooting guide. Ubisoft notes that the client opens in Offline mode when there is no internet connection; in Offline mode, updates do not install automatically.
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If the steps do not match your game
These are general routes, not a promise that every Ubisoft game has the same interface. Check the game’s own settings or support page if the shortcut or console menu option is absent.
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