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First, check that you selected the server where you played and signed in with the exact account and login method linked to your progress. If that does not restore the profile, use the game publisher’s official transfer, backup, or account-recovery process. These methods differ by game, and support cannot guarantee recovery in every case.
Check the server and sign-in method first
- Select the original server or region. Progress may be stored separately by server. In HoYoverse games, for example, the server used on PlayStation is determined by the region of the PlayStation Network account. See HoYoverse’s server and reset-progress guidance.
- Try the exact sign-in method you used before. An email-and-password login can be separate from signing in with Google, Apple, Game Center, or another platform—even if the account uses the same email address. HoYoverse explains these distinctions in its progress troubleshooting guidance and device-change article.
- Check which account is linked. If you still have the old device, look in the game’s Account, User Center, or equivalent settings. Confirm the linked account and use the same credentials on the new device. HoYoverse describes how its supported games share progress across devices when the same HoYoverse account is used in its device-change instructions.
HoYoverse says progress is not deleted by default; deletion requires an account-deletion request that is explicitly made and completed. If you suspect deletion, check the account status through HoYoverse’s official guidance rather than assuming a fresh profile means the old data is gone.
Use the game’s transfer or backup option
If the original sign-in does not bring the data back, check the publisher’s instructions for a transfer number, linked account, or cloud backup. Do not start a transfer based on a guide for another game: methods and restrictions vary.
- Fate/Grand Order USA: Try a previously issued transfer number or an available iCloud, iTunes, or Google backup. Its official FAQ says that if those options are unavailable or restoration fails, support will investigate and verify the situation; it may issue a transfer number if recovery is possible.
- KONAMI eBASEBALL: MLB PRO SPIRIT: Its transfer guide describes KONAMI ID transfers between operating systems and Game Center or Google Play transfers for supported same-account transfers. If you forgot a transfer ID or password, it directs players to in-game Help/Contact Us and “Recovering Game Data.” Check the current guide before transferring because transfer frequency and suspended-game rules apply.
- SEGA games: SEGA recommends linking Google Play Games or Game Center and keeping a record of the account ID for support identification. Its lost-game-data guidance says the ID should be shared only with SEGA staff, not other players.
Contact official support if recovery still fails
Use the game’s own help center or in-game inquiry form. Explain what happened and provide the information the publisher requests so it can check whether the account is yours. Recovery depends on the game’s criteria; Fate/Grand Order USA says its criteria are not disclosed and warns that recovery may not be possible when they are not met.
Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.
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Prepare whatever details you can verify. The Fate/Grand Order USA recovery form is one example of the information a publisher may request:
- Game ID, in-game name, and level
- Device model and quest or story progress
- Characters, account activity, and transfer-number history
- Purchase history and receipts or screenshots, where relevant
Follow the current form’s instructions. If you do not know a detail, do not invent one: the Fate/Grand Order USA form allows an unknown answer for the creation date and provides a way to proceed if the player does not know the ID. Other games may require different information. Send receipts, screenshots, and account identifiers only through the publisher’s official channel.
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Protect the account while you seek help
- Do not give your password, login codes, or sensitive account identifiers to unofficial recovery services or other players.
- Use contact details reached from the game or publisher’s official site, not a link sent by an unsolicited helper.
- Keep any transfer number or recovery information private and follow the game’s current instructions before using it.
The steps above cover official English-language guidance for HoYoverse games, Fate/Grand Order USA, KONAMI eBASEBALL: MLB PRO SPIRIT, and SEGA. They do not establish the procedure for every gacha game, region, or platform, so use the support instructions for your specific title.
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Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.
