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Start with Roblox’s official Forgot Password or Username? recovery page and use the email address or phone number already linked to the account. If you can’t access either, or someone changed the account details, contact Roblox Support and be ready to verify ownership. The right route depends on what information and verification methods you still have.
Choose the recovery route that fits your situation
| Your situation | What to try |
|---|---|
| You can access the account’s email | Request a password reset through the email tab on Roblox’s recovery page. Roblox’s password-reset instructions |
| You can access the phone number on the account | Use the phone tab, if phone recovery is available in your country. Roblox’s password-reset instructions |
| You forgot the username | Use the same recovery page with the account’s email or phone, or check eligible Roblox purchase receipts. Roblox’s username-recovery instructions |
| You can’t use the linked contact details, or they were changed | Contact Roblox Customer Support and explain the issue. Roblox requires ownership verification before resetting an account or changing its information. Roblox’s password-reset instructions |
| You’re blocked by 2-step verification (2SV) | Use another verification method already configured on the account; if none is available, contact Support. Roblox’s 2-step verification guidance |
Reset your password with the linked email or phone
- On the Roblox Login page, select Forgot Password or Username?
- For email recovery, enter the email address associated with the account and submit the request. Open Roblox’s reset message and follow its link. If the email doesn’t arrive, check spam or junk folders.
- If Roblox shows more than one account, select the account you want to recover.
- Choose a new password that you don’t use on another service.
For phone recovery, choose the Phone tab, select the country code, enter the phone number linked to the account, and complete the verification-code steps. The number must be on the account, and phone verification is available only in select countries. See Roblox’s account-recovery instructions and its phone-verification information.
Find your username if you’ve forgotten it
Use Forgot Password or Username? and enter the email or phone number that was added to the account before you lost access. If the account is found, Roblox can send the username-recovery information. Some Roblox purchase receipts may also display the username. Roblox says this recovery feature can’t find a username without an associated email, phone number, or purchase history; see I Forgot My Username.
Contact Roblox Support if self-service recovery fails
If you no longer have access to the linked email or phone, or an intruder changed them, submit a request through Roblox Customer Support. Describe what happens when you try to log in and explain which recovery steps you’ve already tried. Roblox says it must verify that you own the account before it can reset it or change account information.
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If the account was taken over, the first email address added to the account or the billing email used for the first payment may help Roblox review ownership, even if the current email was changed. These details can support a review but do not guarantee that the account will be recovered. See Roblox’s hacked-account guidance.
If a 2-step verification code is stopping you
Use a method that is already associated with the account and offered on the login prompt. Depending on the account setup, Roblox lists second-device approval, email codes, backup codes, an authenticator app, or a security key. If your usual method is unavailable, check for another configured option; if none works, contact Support. Roblox warns: “If you do not have sufficient backup methods added, you may be unable to regain access to your account.” Details are in Roblox’s 2-step verification article.
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- The easiest way to add Robux (Roblox’s digital currency) to your account. Use Robux to deck out your avatar and unlock additional perks in your favorite Roblox experiences.
- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
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If an email verification code doesn’t arrive or has expired
Roblox email 2SV codes expire after 15 minutes. Check the email address linked to the account and its filtered folders, then request a new code or restart the sign-in flow. You can also try another verification method already configured for the account. Contact Support if those steps don’t work. See Roblox’s 2SV guidance.
Secure the account after a suspected hack
If you think someone accessed the account, address the source of the compromise as well as the password. Roblox recommends removing suspicious downloads and browser extensions and running a full virus scan before resetting the password. Once you regain access, enable 2SV. Follow Roblox’s hacked-account steps.
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- The easiest way to add Robux (Roblox’s digital currency) to your account. Use Robux to deck out your avatar and unlock additional perks in your favorite Roblox experiences.
- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
- Roblox Gift Cards can be redeemed worldwide, perfect for gifting to Roblox fans anywhere in the world.
- From now on, when you redeem a Roblox Gift Card, you get up to 25% more Robux. Perfect for gaming, creating, and exploring- more Robux means more possibilities!
- Every Roblox Gift Card grants a free virtual item upon redemption.
Roblox recommends using a unique password; a password manager can help generate one. Don’t share your password, browser cookies, verification codes, backup codes, or other sensitive account information. Roblox says its employees will not ask for those secrets. Be wary of “free Robux” offers and downloads or extensions that promise hacks. See Roblox’s account-safety guidance and password guidance.
For accounts owned by someone under 13
Roblox advises asking a parent to set a verified parental recovery email. Phone verification is limited to select countries. See Roblox’s phone-verification information.
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- The easiest way to add Robux (Roblox’s digital currency) to your account. Use Robux to deck out your avatar and unlock additional perks in your favorite Roblox experiences.
- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
- Roblox Gift Cards can be redeemed worldwide, perfect for gifting to Roblox fans anywhere in the world.
- From now on, when you redeem a Roblox Gift Card, you get up to 25% more Robux. Perfect for gaming, creating, and exploring- more Robux means more possibilities!
- Every Roblox Gift Card grants a free virtual item upon redemption.
Account recovery doesn’t guarantee lost items will return
Getting back into an account and recovering its virtual items or currency are separate outcomes. Roblox states: “Roblox does not guarantee that an individual’s account will be restored to its previous state, or that Roblox will be able to recover lost virtual items or virtual currency.” Its guidance says users seeking help with lost inventory or approximate value must contact Roblox within 30 days of the compromise. See Roblox’s hacked-account guidance.
Protect access once you’re back in
After regaining access, review the account’s contact details and add backup verification methods you can actually use. Roblox documents security keys, including Yubikey 5 and Google Titan Security Key, as an optional 2SV method. A security key requires authenticator-app 2SV to be enabled first, and support depends on the browser, operating system, and device. Check Roblox’s 2-step verification guidance for setup details.
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- The easiest way to add Robux (Roblox’s digital currency) to your account. Use Robux to deck out your avatar and unlock additional perks in your favorite Roblox experiences.
- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
- Roblox Gift Cards can be redeemed worldwide, perfect for gifting to Roblox fans anywhere in the world.
- From now on, when you redeem a Roblox Gift Card, you get up to 25% more Robux. Perfect for gaming, creating, and exploring- more Robux means more possibilities!
- Every Roblox Gift Card grants a free virtual item upon redemption.
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