Start by checking that your PC and installation meet the requirements shown by the storefront where you bought Assassin’s Creed Shadows. Confirm the game is installed on an SSD and that the drive has enough free space. For stuttering rather than crashes, use the in-game benchmark to compare performance changes methodically; no single setting is established as a universal fix. If the problem persists, Ubisoft’s support hub has a dedicated Connectivity and Performance category.
Check the requirements for your copy
Requirements differ between storefront listings, so use the one tied to your purchase rather than assuming every published storage figure is identical. Ubisoft’s US PC listing specifies Windows 10 or 11 with DirectX 12, 16 GB of dual-channel RAM, an SSD, and 106 GB of storage. Steam’s technical support listing also requires an SSD and specifies 115 GB of available space.
| Storefront listing | Requirements established here |
|---|---|
| Ubisoft Store, US PC listing | Windows 10/11 with DirectX 12; 16 GB dual-channel RAM; SSD; 106 GB storage. |
| Steam technical support listing | SSD; 115 GB available space. |
The difference between 106 GB and 115 GB is a reason to check your own storefront’s current requirements and leave sufficient room on the drive, not to guess which number applies to your installation. If the game is on a hard disk drive or the target drive is short on space, address that mismatch before treating a crash or hitch as a graphics-setting problem.
Separate a crash from a performance problem
If the game crashes
First compare your Windows version, DirectX support, memory, storage type, and free disk space with the requirements listed for your storefront. These checks can identify a mismatch, but meeting the listed requirements does not by itself establish the cause of a crash.
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Ubisoft’s April 16, 2025 notes for Title Update 1.0.3 said, “Fixed stuttering issues on PC,” and also listed a fix for a crash during the prologue. Those notes document fixes for specific symptoms in that update; they do not show that every current crash is resolved or has the same cause.
If the game stutters
Ubisoft’s PC listing says the game includes an in-game benchmark and supports NVIDIA DLSS 3.7, AMD FSR 3.1, and Intel XeSS 2. These are tools and rendering options for evaluating performance, not verified remedies for all stuttering.
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- Run the in-game benchmark and note the settings and results so you have a baseline.
- Change one graphics or upscaling setting at a time, then rerun the same benchmark.
- Compare frame rate, visual quality, and consistency in the same scene. Keep a change only if it improves the result that matters to you without creating an unacceptable visual trade-off.
This controlled comparison can help determine whether a setting affects performance on your PC; it cannot diagnose every source of stutter.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.When to contact Ubisoft
If the storefront requirements and storage checks do not resolve a persistent crash or performance issue, use Ubisoft Help’s Assassin’s Creed Shadows support hub and its Connectivity and Performance category. The support hub is the official destination for further assistance.
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