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The Alters Crashing on PC: What to Check and How to Get Help

Check The Alters’ published PC requirements and official patch notes; if crashes continue, send 11 bit studios your DxDiag details and crash logs.
Length2 min Posted Quest giverVGSources Team
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Update The Alters and confirm that your PC meets the game’s published requirements. 11 bit studios says patch 2.2.0 addressed the most common causes of crashes, but that does not guarantee a fix for every system. If crashes continue, send the developer your DxDiag details and crash logs so support can investigate your specific case.

Check the PC requirements first

Steam lists these requirements for The Alters on Windows. Both configurations specify Windows 10 or later (64-bit), 16 GB RAM, DirectX 12, 50 GB of available storage, and an SSD.

Component Minimum Recommended
Processor AMD Ryzen 5 1600 or Intel Core i7-6700 AMD Ryzen 7 5800X or Intel Core i7-8700K
Graphics AMD Radeon RX 570, NVIDIA GeForce GTX 1060, or Intel Arc A570; 6+ GB video memory AMD Radeon RX 6600 XT, NVIDIA GeForce RTX 2070, or Intel Arc A770; 8+ GB video memory
Memory 16 GB RAM 16 GB RAM
Operating system Windows 10 or later, 64-bit Windows 10 or later, 64-bit
DirectX Version 12 Version 12
Storage 50 GB available; SSD 50 GB available; SSD

These are the published compatibility targets, not a diagnosis: meeting them does not establish why a particular PC crashes or prove that a crash will stop. If your game is installed on a hard drive rather than an SSD, the SSD requirement is relevant; Steam does not say that replacing an SSD already in use fixes crashes. Check compatibility with your PC’s interface and form factor before buying storage.

Source: Steam Support: The Alters technical issue and requirements.

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Make sure the game is up to date

Check your installed version against the current official announcements. 11 bit studios’ Patch 2.2.0 announcement, dated August 18, 2026, says it “Resolved the most common causes of game crashes.” The studio also posted performance and stability updates following the game’s move to Unreal Engine 5.5, including two hotfixes in July 2026.

Those notes show that the developer addressed crash and stability issues in particular builds; they do not identify the cause of every later crash or guarantee the current build is crash-free. The announcement feed also includes rollback guidance for an earlier hotfix. If you are considering changing branches or rolling back, follow the instructions in the applicable current announcement rather than assuming older steps still apply.

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Check the official feed here: 11 bit studios’ The Alters announcements on Steam.

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If it still crashes, give support diagnostic details

Repeated crashes can happen at different points, including startup or after a loading screen. Those descriptions from player discussions are not diagnoses, and community workarounds are not proof of a general fix. For an individual PC, system details and crash evidence are more useful than guessing at a cause.

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When contacting 11 bit studios support, include:

  • Your installed game version and PC specifications.
  • The exact error text, if one appears.
  • When the crash occurs: on startup, while loading, or during play.
  • Relevant crash logs and DxDiag information.

The game’s technical-support discussion specifically notes that DxDiag details and crash logs help with diagnosis. Use the support direction in the discussion: The Alters Tech Support on Steam.

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