You usually cannot confirm another player’s Roblox-wide moderation status. Roblox keeps that information private and discusses it with the account owner or the owner’s parent or guardian. You can check public signs, such as a deactivated profile, and distinguish an experience-specific ban from a platform-wide action, but neither friends nor third-party “ban checker” sites can provide the account’s full moderation record.
What you can and cannot verify
Roblox may apply warnings, remove content, or restrict an account based on the violation and the account’s prior behavior. The exact action, duration and reason are not exposed to other players. Roblox Support states that, to protect privacy, it can discuss an account’s moderation status only with the account owner or that person’s parent or guardian.
A profile that is unavailable or marked as deactivated is therefore a public clue, not a complete diagnosis. Roblox does not publish a public explanation for every unavailable-profile state, and a deactivated profile does not reveal the exact sanction or how long it lasts.
How to look for public signs
1. Search the username
- Sign in to Roblox and enter the person’s username in the search box.
- Open the matching profile. Roblox’s profile help describes public details such as the username and status update.
- Check whether the profile loads normally, is unavailable, or displays a deactivated account box.
Check the exact username carefully: display names can be shared, while usernames identify the account.
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2. Check Friends and Followers
- Open Friends, then the Followers tab, if you follow the person.
- Look for the account’s profile box. Roblox documents a deactivated profile box as a public sign associated with a banned account.
- The documented action for that box is to open the three-dot menu and unfollow. It does not provide the moderation reason, sanction type or end date.
3. Do not treat an unavailable profile as proof
Deleted, renamed, privacy-limited or otherwise unavailable accounts can look similar. Only the owner or a parent or guardian can ask Roblox Support about the account’s actual moderation status.
What Error Code 267 means
Error Code 267 has a narrower meaning than a Roblox-wide ban. Roblox says it indicates that the experience creator banned the account for violating Roblox Community Standards within that experience, and that “this ban is not issued by Roblox.”
In practice, the player may be unable to join one experience while still being able to use other experiences and Roblox features. The authority, scope and remedy are different from a platform moderation action:
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| Situation | Who imposed it | What you can observe | Likely remedy |
|---|---|---|---|
| Experience ban, often shown with Error Code 267 | The experience creator | Joining one experience fails; other Roblox areas may work | Contact the experience creator or follow that experience’s appeal process |
| Possible Roblox account moderation | Roblox moderation | Owner may receive a moderation notification; friends may see only a public profile clue | The account owner uses Roblox’s appeal route |
A friend seeing Error Code 267 should not conclude that the entire Roblox account is banned.
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How the account owner appeals
The affected player should open the moderation notification on the account. If it includes Violations & Appeals, use that link. If it does not, contact Roblox Support through its support form.
- Include the account username.
- Give a brief, specific reason for requesting review.
- Submit an account appeal generally within 30 days of the moderation action.
- Roblox says duplicate appeals that have already been reviewed are not reviewed again.
- Only the account owner may appeal. A parent or guardian may discuss the account with Support where Roblox permits it, but a friend cannot file the owner’s appeal.
- Roblox’s appeals article describes a six-month period for an initial moderation appeal for users in the European Union.
Friends cannot bypass this process by contacting Support for the player’s moderation details; privacy rules prevent Support from disclosing the record.
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How to report suspected rule-breaking
If you saw behavior that may violate Roblox rules, report the specific incident rather than merely reporting the profile. Roblox warns that a profile-only report does not show moderators what the person did wrong.
- Use Report Abuse on the relevant chat message, private message, experience, person or other content.
- Select the category that best matches the conduct.
- Describe what happened and identify the specific content or behavior, including where it occurred.
- Submit the report and avoid retaliating or sharing personal information.
Reporting does not reveal the outcome or another player’s moderation history. Roblox reviews reports under its own moderation process.
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“My friend disappeared from search.”
That is an availability clue only. Try the exact username and check whether the account appears in your Friends or Followers lists, but do not label it a confirmed ban.
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- The easiest way to add Robux (Roblox’s digital currency) to your account. Use Robux to deck out your avatar and unlock additional perks in your favorite Roblox experiences.
- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
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“The profile box says deactivated.”
Roblox documents this public profile state as associated with a banned account, yet it still does not disclose the precise action or duration. The owner must contact Roblox for the definitive explanation.
“They cannot enter my game.”
If the player receives Error Code 267 only in your experience, it points to an experience-level ban. Review your experience’s moderation or appeal process; it is not automatically a Roblox account ban.
“Can I ask Support to confirm it?”
No. Roblox’s privacy policy for moderation inquiries limits that discussion to the account owner or the owner’s parent or guardian.
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- The easiest way to add Robux (Roblox’s digital currency) to your account. Use Robux to deck out your avatar and unlock additional perks in your favorite Roblox experiences.
- This is a digital gift card that can only be redeemed for Robux at Roblox.com/redeem. It cannot be redeemed in the Roblox mobile app or any video game console. Please allow up to 5 minutes for your balance to be updated after redeeming.
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- From now on, when you redeem a Roblox Gift Card, you get up to 25% more Robux. Perfect for gaming, creating, and exploring- more Robux means more possibilities!
- Every Roblox Gift Card grants a free virtual item upon redemption.
Avoid unofficial ban-checker claims
There is no Roblox-documented public service that reveals another user’s full moderation status. Do not give a third-party site your Roblox password, session cookie or verification code, and do not install software that promises to “unban” or inspect accounts. Such tools cannot turn a public profile clue into an authorized moderation record.
Frequently Asked Questions
Can a friend appeal a Roblox ban for someone else?
No. Roblox says only the account owner may submit the account appeal. The owner should use the moderation notice’s Violations & Appeals link or Roblox Support.
Does a deactivated Roblox profile show how long the ban lasts?
No. It is a public clue associated with a banned account, but it does not show the exact sanction or duration.
Is Error Code 267 a permanent Roblox ban?
Not necessarily. It indicates that an experience creator banned the account from that particular experience; it is not a Roblox-issued platform ban.
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