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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsYou can’t remove a child account from a PlayStation family. Sony’s family setup guidance says child members cannot be removed; only adult family members can be removed by the family manager. If you want to change what your child can access, adjust their parental controls, playtime, or privacy settings instead.
What you can do instead of removing the child
While the account remains a child account, manage its settings through the family manager account. Sony’s PlayStation Family app guide lists parental controls, playtime, and privacy settings for child accounts. You can also manage parental controls through Account Management or on a console; see Sony’s guide to parental controls on PlayStation consoles.
Menu labels and available options can vary by platform and region. Follow the labels shown in your own Account Management screen, console, or app.
Removing an adult is a different action
Sony’s adult-removal procedure does not apply to child members. If you are the family manager and need to remove an adult, Sony’s US family setup guide gives this path:
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- Sign in to Account Management as the family manager.
- Select Family Management.
- Select the adult family member.
- Select Remove from Your Family.
Removing an adult parent or guardian also removes their ability to set parental controls. Sony’s family setup guide describes adult removal separately from the rule that child members cannot be removed.
Can the child account become an adult account?
When eligible, the child is notified and can choose to upgrade to an adult account or select “Do This Later.” Upgrading is optional, but it is permanent: Sony says, “You can’t revert to a child account once upgraded.” Check Sony’s Account & Security support page for its current account-upgrade guidance.
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When to contact PlayStation Support
Sony’s cited guidance does not describe an exception that lets a family manager remove a child. If an unusual account situation leaves you unsure which options apply, contact PlayStation Support for account-specific guidance; don’t assume support can remove the child.
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