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Honkai: Star Rail errors 1001_1, 1001_2, and 1001_3 are login errors that HoYoverse generally associates with a network connection problem. Fully close the game, restart your router and device, temporarily disable VPNs or network filters, set custom DNS back to automatic, then try another connection such as a phone hotspot. The suffixes are not explained separately in current HoYoverse guidance, so none should be treated as a definite diagnosis of your account or a particular setting.
What does Error 1001 mean?
HoYoverse groups Error 1001 with login and loading-screen problems that often indicate a network issue. That does not necessarily mean your internet is completely down: websites and other games may work while the route to HoYoverse’s login or game services is failing. The cause could be your router, ISP route, DNS settings, filtering software, a temporary authentication or service issue, or occasionally the game client.
HoYoverse does not publish a verified explanation that distinguishes 1001_1, 1001_2, and 1001_3. Community posts offer theories about the suffixes, but they are not official diagnoses. The error alone does not prove that your account is banned, that servers are down, or that the game installation is corrupted. See HoYoverse’s login-error troubleshooting guidance.
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Fix Error 1001_1–1001_3 in order
- Close and reopen the game. Exit Honkai: Star Rail completely rather than leaving it suspended, then launch it once more.
- Restart your router and device. Restart the modem/router if you can, then restart your PC, phone, or PlayStation and retry.
- Temporarily disable network-routing and filtering tools. Turn off VPNs, proxies, DNS filters, ad blockers that inspect network traffic, router-level filtering, and network optimizer or gaming-route utilities. Re-enable security protections after the test; do not leave antivirus or firewall protection disabled permanently.
- Return DNS to automatic. If you set a custom DNS resolver, restore the connection’s default or automatic DNS setting and retry. HoYoverse recommends automatic DNS; a particular public DNS provider is not a guaranteed fix.
- Switch networks. Try Wi-Fi instead of mobile data, mobile data or a phone hotspot instead of Wi-Fi, or wired Ethernet instead of Wi-Fi on PC.
- Check for a client update. Install any available update from HoYoPlay, your mobile app store, or the console’s game update screen. On supported versions, the login-screen Update control or launcher repair/verification option can check resources. This is a secondary step: HoYoverse’s dedicated 1001 guidance focuses chiefly on network troubleshooting.
- Check for maintenance or a login incident. If the issue started suddenly or affects other players, check HoYoverse/HoYoLAB notices before reinstalling or changing system settings.
- Contact support if it persists. If you have tested another connection and the error remains, send support the diagnostic details listed below.
Use a hotspot to find out whether your connection is involved
- Close the game.
- Connect your device to a different network, ideally a phone hotspot if you normally use home Wi-Fi. If you play on mobile data, try Wi-Fi instead.
- Launch the game and attempt to log in.
If login works on the second network, that points toward something specific to the original connection: its router, DNS configuration, ISP route, firewall, or network filtering. It does not identify which one, but it is a useful reason to investigate that connection or ask the ISP for help. Try restarting the router, restoring automatic DNS, and temporarily disabling network-level filtering.
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If the error persists on different networks, a wider service or authentication issue, platform login problem, device-level filter, or local client issue becomes more plausible. This test is a diagnostic clue, not a guaranteed diagnosis.
Platform-specific checks
PC
- Exit Honkai: Star Rail and restart HoYoPlay; check that the game is fully updated.
- On supported versions, use the login-screen Update control or the launcher repair/verification option if available, then retry after it finishes.
- In Windows, open Settings → Network & internet, select the active Wi-Fi or Ethernet connection, and find its DNS or IP assignment settings. Set DNS assignment to Automatic (DHCP) and save. Labels can vary by Windows version and interface update.
- If possible, compare Wi-Fi with Ethernet. If Ethernet works but Wi-Fi does not, focus on the wireless router or its settings.
- Check whether a proxy, VPN, firewall rule, security product, or DNS-filtering application is intercepting the connection. Do not make broad or permanent security changes just to test the game.
Android and iPhone/iPad
- Try switching between Wi-Fi and mobile data, and temporarily disable VPNs or DNS-filtering profiles.
- Restart the device and make sure the game is up to date in its app store.
- If the operating system or game offers a cache or repair option, use it only if available. Do not delete app data or reinstall until you know the correct login method and linked account details.
PlayStation
- Restart the console and router, then test another network if practical.
- Confirm that PlayStation Network is signed in and available.
- Do not assume changing console DNS will resolve a service-side login problem. On PlayStation, the server region is determined by the region of the PlayStation Network account.
Should you change DNS or use a VPN?
For troubleshooting, start by restoring DNS to automatic, as HoYoverse recommends. Setting a public DNS resolver may be an optional experiment if you understand how to undo it, but it is not an official guaranteed fix. If the game works on a hotspot but not your usual Wi-Fi, compare the connection first rather than changing several DNS and router settings at once.
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A VPN is also not the default solution: HoYoverse recommends temporarily disabling VPNs and proxies while investigating Error 1001. Some players report that a VPN or Cloudflare WARP changed a failing route, but those reports are anecdotal. A VPN can introduce latency, regional-routing problems, or authentication complications. If a different route changes the result, treat that as evidence that the network path may be involved—not proof that a VPN is a permanent or officially supported fix.
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A service-side problem is more plausible if login fails across multiple devices and networks, other players report the same problem, or the error begins during maintenance or just after a major update. Check official maintenance and update notices and HoYoLAB incident notices. Maintenance can block login and may require a client update afterward. Do not rely on old outage reports as proof of the current service state.
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Check your login method and server if progress looks missing
Error 1001 is not automatically a server-selection or account problem. But if you get past the login screen and see a new account or missing progress, check that you used the same sign-in method as before: a HoYoverse email login is distinct from Google, Apple ID, Game Center, Facebook, X, or PlayStation Network authentication. Also confirm the correct game server. HoYoverse explains these distinctions in its account-progress troubleshooting guide.
If the captcha or login page will not load
If the verification screen or HoYoverse login page also fails in a browser, investigate the network, DNS, browser filtering, or authentication service rather than assuming the game files are at fault. Try the account site on the same connection and temporarily disable browser ad blockers or privacy extensions as a test. Avoid repeatedly submitting credentials while the authentication page is malfunctioning. Players have reported captcha problems alongside some 1001_1 cases, but these reports are anecdotal.
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When to contact HoYoverse support
Contact support if the error remains after testing at least two networks, if authentication pages will not load, or if the issue continues after any relevant maintenance or incident has ended. Include the information HoYoverse requests so support can narrow down the connection path:
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- Platform: PC, iOS, Android, or PlayStation
- Game server and region/country
- Network provider
- Connection type, such as home Wi-Fi, mobile data, hotspot, or Ethernet
- A screenshot or video showing the error
- Whether another network or device changed the result, and which fixes you already tried
HoYoverse’s support instructions list in-game support contact options and the Honkai: Star Rail support email [email protected]. Never send your password, one-time verification codes, or complete payment details.
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What not to do
- Do not repeatedly retry without changing a variable; use another network to make the test informative.
- Do not edit the Windows Registry or install unofficial “repair” tools for Error 1001.
- Do not permanently disable antivirus or firewall protection.
- Do not download modified clients or unofficial APKs.
- Do not reinstall as the first step. Reinstalling will not fix an outage, ISP route, or blocked authentication service, and can consume substantial bandwidth and storage. Before uninstalling, confirm that you know your linked login method and server.
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