Dovetail

dovetail.com

What it is

Dovetail is an always-on Customer Intelligence Platform that transforms unstructured customer feedback into strategic advantage.

From dovetail.com's own pages, read 1 Oct 2026.

Enterpriseunlimited Agents · unlimited channels · unlimited projects · unlimited Docs · dashboards · priority supportOn request
Freeuser/month · one channel · one project · basic chat · AI summariesFree

As dovetail.com lists them, read 1 Oct 2026.

Data plate

Price: Free to use
Free plan: Yes
Free trial: Not stated
Runs on: api, Web
Open source: No
Website: dovetail.com
AI analysis: Dovetail AI provides contextual chat with source-traced answers, automatic transcription, insight reports, high-volume Channels analysis, and summaries.
API: The Dovetail API is available on Free, Professional, and Enterprise workspaces for scripts and applications that automate tasks, extract insights, and manage data.
Cancellation retention: After cancellation, a workspace remains read-only for 30 days for data export and is then deleted according to the data retention policy.
Channels availability: Channels are available on Professional and Enterprise plans and continuously classify and track themes in high-volume feedback.
Channels limit: Professional and Enterprise workspaces can import up to 250 data points per month and purchase additional data points.
Company founding: Dovetail was founded in 2017 in Sydney, Australia and is headquartered in Sydney with offices in San Francisco.
Data integrations: Channels can directly import support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, plus reviews from Google Play, Apple App Store, and G2.
Enterprise support: Enterprise includes priority support, dedicated customer success, and onboarding assistance.
Checked: 1 Oct 2026

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