Start by recording the full VALORANT error message and any VAL or VAN code, then choose the troubleshooting path that matches it. A timeout or connection failure calls for network checks; a VAN code calls for its matching Vanguard guide. “Critical error” or “unable to start correctly” by itself does not identify one cause or one universal fix.
First, identify the error you actually have
Write down the complete message, including any number or code, and note whether it appears while launching the game, patching, or signing in. Also check Riot’s service status before changing Windows or router settings; a service issue may not be something you can fix locally.
Riot separates VAN errors, which concern Vanguard, from VAL errors and directs players to code-specific guidance. Its Vanguard error code index is the right starting point when the message contains a VAN code. The reviewed Riot support pages do not map the generic wording “critical error” or “unable to start correctly” to one specific cause.
If you see a timeout or connection failure
Work through the reversible connection checks before changing network configuration. Riot’s network troubleshooting guide recommends checking the connection and trying a wired connection if Wi-Fi is unreliable.
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- TRIFORCE TITANIUM 50 MM DRIVERS — Our cutting-edge proprietary design divides the driver into 3 parts for the individual tuning of highs, mids, and lows—producing brighter, clearer audio with richer highs and more powerful lows
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- ADVANCED PASSIVE NOISE CANCELLATION — Sturdy closed earcups fully cover the ears to prevent noise from leaking into the headset, with its cushions providing a closer seal for more sound isolation
- LIGHTWEIGHT DESIGN WITH MEMORY FOAM EAR CUSHIONS — At just 240 g, the headset features thicker headband padding and memory foam ear cushions with leatherette to keep gaming in peak form during grueling tournaments and training sessions
- WORKS WITH WINDOWS SONIC — Make the most of the headset’s powerful drivers by pairing it with lifelike surround sound that places audio with pinpoint accuracy, heightening in-game awareness and immersion
- Confirm Wi-Fi is on and connected to the intended network, and verify the network name and password if you have recently reconnected.
- Check that Ethernet, modem, and router cables are firmly connected. If Wi-Fi appears unstable, test with a wired Ethernet connection if practical. Riot notes, “If Wi-Fi is giving you trouble, try a wired connection.” Use a suitable cable you already have; buying one only matters if you otherwise cannot test Ethernet.
- Try connecting without a proxy or VPN, if you use one.
- Check for and install available Windows updates, then retry.
- Run the Windows network troubleshooter and test VALORANT again.
Change DNS or refresh the connection only if basic checks fail
Riot’s network guide describes renewing the IP address and flushing the DNS cache, and lists public DNS options: Google DNS (8.8.8.8 and 8.8.4.4) and Cloudflare DNS (1.1.1.1 and 1.0.0.1). It also describes disabling IPv6 as part of its DNS troubleshooting steps. These are configuration changes, not guaranteed fixes for every timeout.
Some internet service providers block third-party DNS. If changing DNS or IPv6 settings leaves you without internet access, restore the previous settings—typically by returning DNS to automatic and re-enabling IPv6 if you disabled it—then contact your ISP if connectivity does not return. Follow Riot’s guide for the exact Windows steps for IP renewal, DNS-cache flushing, and DNS configuration.
Rank #2
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Check firewall or router settings when the connection still fails
A firewall can block VALORANT or Vanguard. If the earlier checks do not help, use Riot’s linked firewall guidance to review whether the game and Vanguard are allowed, rather than disabling the firewall wholesale. Riot also says port forwarding may be relevant when router settings prevent a connection to its servers. Consult the network guide or your router documentation for the appropriate instructions; the guidance cited here does not establish port values to enter.
If the message contains a VAN or VAL code
VAN: match the exact code
Open Riot’s Vanguard error code index and select the guide for the code shown on your screen. The index covers negative VAN codes, common numeric ranges, and codes in the 9000-and-higher range; the remedy depends on the exact error. Do not infer that Secure Boot, TPM, virtualization, or a driver setting is responsible from a generic launch message alone.
Rank #3
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VAL: use VAL-specific guidance
VAL errors are a separate category from Vanguard’s VAN errors. Preserve the full code and message, then use Riot Support’s VALORANT help resources or submit a ticket if you cannot find a matching article.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.When to contact Riot Support
If the matching code guide does not resolve the problem, the code is not listed, or the message has no useful code and the relevant network checks have failed, submit a ticket to Riot Support. Its log-collection guide lists files support may request, including VALORANT user logs, process lists, network information, DirectX diagnostics, Riot Client logs, and Vanguard logs. Collect the items requested for your case and attach them to the ticket; avoid sending unrelated files unless support asks for them.
Quick Recap
Best Value
- ADVANCED PASSIVE NOISE CANCELLATION — sturdy closed earcups fully cover ears to prevent noise from leaking into the headset, with its cushions providing a closer seal for more sound isolation.
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Rank #4
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- Game for Hours in Comfort. Everything about these headphones is about comfort: The deluxe lightweight leatherette ear cups and headband are made to keep pressure off your ears. Ear cups rotate up to 90 degrees for convenience.
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