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Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Repair Windows errors before they cause bigger problemsFix Now →Error code 2813 on Nintendo Switch is not specific enough to identify one cause: Nintendo assigns different explanations to codes beginning with 2813-. Find the full code, including its suffix, and note what you were doing when it appeared—opening Nintendo eShop, making a purchase, or redeeming a code. The guidance below is based on Nintendo’s Americas support pages; use Nintendo Support for your region if you are elsewhere.
What does error code 2813 mean on Nintendo Switch?
The 2813 prefix alone does not tell you whether the problem is an eShop timeout, a temporary service issue, a purchase or payment problem, or something else. Nintendo’s instructions differ by full code and situation. The support examples here include Switch, Switch Lite, Switch OLED, and Switch 2 where listed by Nintendo; they do not establish that every code applies to every console or region.
Write down all the digits after the hyphen and the action that triggered the message. For example, 2813-0000 has a documented region-mismatch scenario when eShop is opened from a Game News link, while 2813-2491 concerns a purchase transaction timeout.
Try these first
- Record the complete error code. Include every digit after “2813-” and note whether it appeared while opening eShop, paying, or redeeming a card or download code.
- Return to the HOME Menu and retry eShop. This is Nintendo’s suggested first step for several access and temporary-service variants.
- Check Nintendo’s network status and maintenance information. If service maintenance or an outage is listed, wait until it ends before trying again. The status was not checked live for this article, so no current outage is implied.
- Follow the instructions for the exact suffix. Payment, region, and redemption errors have different remedies; do not apply every suggested fix to every 2813 error.
- If the code continues, use its Nintendo support page or contact Nintendo Support. The 2813 prefix by itself is not evidence of a hardware fault.
Common Nintendo 2813 codes and what to do
| Full code | Nintendo’s documented situation | Suggested next step |
|---|---|---|
| 2813-0000 | May occur when opening eShop from a Game News link whose region does not match the country set on the Nintendo Account. | Check the account country and the Game News region. Restart the console, then open eShop directly or from a region-matched source. If it persists, check service status. |
| 2813-9000 | Likely eShop maintenance. | Check network status and try again after the posted maintenance ends. |
| 2813-9712 | eShop inactivity timeout or temporary service outage. | Return to HOME and reopen eShop; check network status if the error persists. |
| 2813-2491 | Purchase transaction timeout, potentially related to network trouble, maintenance, or a temporary outage. | Check service status. If service is available, Nintendo also suggests options including resetting cache, trying manual DNS or another wireless network, or using an eShop card or PayPal rather than a credit card. |
| 2813-9900 | Likely temporary eShop service issue. | Return to HOME and reopen eShop. If the error continues, check maintenance status and retry when service returns. |
| 2813-2440 | eShop purchase error. | Verify payment information, check maintenance, and try another payment method or Nintendo Store. Contact the payment provider if the issue persists. |
| 2813-0973 | May follow multiple consecutive eShop-card redemptions or entering a download code too frequently. | Wait and try again later. |
| 2813-9528 | Temporary eShop service outage while redeeming a download code or eShop card. | Check service status and retry when the issue has ended. |
These are examples, not a complete list of every 2813 variant. Open the official Nintendo page for the code shown on your screen:
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#1 Best Overall
- The next evolution of Nintendo Switch
- One system, three play modes: TV, Tabletop, and Handheld
- Larger, vivid, 7.9” LCD touch screen with support for HDR and up to 120 fps
- Dock that supports 4K when connected to a compatible TV*
- GameChat** lets you voice chat, share your game screen, and connect via video chat as you play
- Nintendo support: 2813-0000
- Nintendo support: 2813-9000
- Nintendo support: 2813-9712
- Nintendo support: 2813-2491
- Nintendo support: 2813-9900
- Nintendo support: 2813-2440
- Nintendo support: repeated redemption errors, including 2813-0973
- Nintendo support: 2813-9528
If the code appears during a purchase
For 2813-2491
Nintendo describes 2813-2491 as a purchase transaction timeout. Start by checking whether eShop service is undergoing maintenance or experiencing an outage. If service is available, Nintendo lists other troubleshooting options, including resetting cache, trying a different wireless network, or manually changing DNS. Manual DNS is optional; Nintendo advises switching back to automatic settings if it does not help.
Nintendo also lists PayPal or an eShop card as alternatives to paying by credit card for this code. A prepaid card is relevant only to a payment-specific problem: it will not resolve an outage, and it is not a general fix for every 2813 error. Check that an eShop card is valid for your Nintendo Account’s region.
Rank #2
- 6.2” LCD screen
- Three play modes: TV, tabletop, and handheld
- Local co-op, online, and local wireless multiplayer
- Detachable Joy-Con controllers
- Nintendo Switch is the home of Mario & friends
For 2813-2440
Verify that the payment information is correct and check for eShop maintenance. Nintendo also suggests trying another payment method or making the purchase through Nintendo Store. If the issue remains, contact your payment provider as directed on Nintendo’s 2813-2440 support page.
If the error appears while opening eShop or redeeming a code
Opening eShop: 2813-0000
Nintendo says 2813-0000 may appear if you open eShop through a Game News link and the Game News region does not match the country setting on your Nintendo Account. Check both settings, restart the console, then open eShop directly or through a link for the matching region. Nintendo’s 2813-0000 support page also advises checking network status and retrying after maintenance if the error continues.
Rank #3
- Play your way with the Nintendo Switch gaming system. Whether you’re at home or on the go, solo or with friends, the Nintendo Switch system is designed to fit your life. Dock your Nintendo Switch to enjoy HD gaming on your TV. Heading out? Just undock your console and keep playing in handheld mode
- This model includes battery life of approximately 4.5 - 9 hours.
- The battery life will depend on the games you play. For instance, the battery will last approximately 5.5 hours for The Legend of Zelda: Breath of the Wild (games sold separately)
- Model number HAC 001( 01)
Redeeming cards or download codes: 2813-0973 and 2813-9528
For 2813-0973, Nintendo lists repeated eShop-card redemptions or entering a download code too frequently as possible circumstances; wait before trying again. For 2813-9528, Nintendo associates the error with a temporary service outage during redemption. Check service status and retry after the issue ends. See Nintendo’s redemption-error guidance and 2813-9528 page.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.When should you contact Nintendo Support?
Contact Nintendo Support if the same full code keeps appearing after you have followed the steps for that variant, or if the official page gives no remedy for your situation. Include the complete code, what you were doing when it appeared, and whether Nintendo’s service-status page showed maintenance. The cited guidance concerns eShop service, account settings, redemption, and payment; it does not identify a console hardware defect from the 2813 prefix alone.
Quick Recap
Best Value
- One player can use a Joy-Con in each hand
- Two players can each take one
- Multiple Joy-Con can be employed by numerous people for a variety of gameplay options (additional Joy-Con sold separately)
- Slip a set of Joy-Con into a Joy-Con grip accessory, mirroring a more traditional controller. Or, select an optional Nintendo Switch Pro Controller.
Rank #4
- This pre-owned product is not Apple certified, but has been professionally inspected, tested and cleaned by Amazon-qualified suppliers.
- 6.2” LCD screen.
- Three play modes: TV, tabletop, and handheld
- Local co-op, online, and local wireless multiplayer
- Detachable Joy-Con controllers
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
