The Tool Desk
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Start with the game and its updates
1. Check for a Bannerlord update
On your PS5, highlight Bannerlord, press the options button, and choose Check for Update if that option is available. Compare the installed version with the latest release shown on the console and TaleWorlds’ official patch notes. The latest notes located for this article are for v1.4.7 and are dated July 8, 2026; check TaleWorlds for any newer release before treating that as the current version.
2. If you own War Sails, make sure both updates have finished
TaleWorlds warns that Bannerlord and the War Sails expansion can update at different times. Launching before both are updated can crash the game. Check the PS5 Downloads/Uploads queue and wait until both downloads or updates are complete before launching.
3. If the game and expansion were out of sync, follow the console-compatible remedy
TaleWorlds advises verifying game files for the update-mismatch problem. PS5 does not provide a Steam-style “verify files” button, so do not look for one in the console menus. Make sure the game and expansion are fully updated; if the crash continues, use the reinstall option below or contact support.
4. Check whether the crash matches a situation addressed in the patch notes
TaleWorlds’ v1.4.7 notes list fixes for crashes after exiting a conversation, attacking a raiding party on the campaign map, defending a village during a raid when there is no militia, cloth simulation, battle memory ordering, and AI behaviour. If your crash happens in one of these situations, install the latest available update and see whether the issue persists. The notes describe fixes, not a guarantee that every similar crash is resolved on every platform.
Try standard PS5 troubleshooting
The following are PlayStation’s general game-start troubleshooting actions, not Bannerlord-specific diagnoses. Follow them in order, stopping if the problem is resolved.
5. Restart the PS5
Restart the console from the power menu, then launch the game again. A restart is a quick, low-impact first maintenance step in PlayStation’s game troubleshooting guidance.
6. Restore licenses
If you own a digital copy, restore licenses through Settings > Users and Accounts > Other > Restore Licenses. This is a general license troubleshooting step; it does not establish that a license problem caused a crash.
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- 👉️【Usage Notes】When using the gamepad for the first time, it needs to be connected to the PS5 console via a USB-C cable(It must be the data cable included in the package or the original data cable), and then press the Home button to activate it. If your controller has any functional issues, please use this url to update the firmware: we.tl/t-yAwofXJL9YOyyq3K !!! The gamepad is only compatible with PS5 series consoles and Windows PCs, and it is not compatible with PS4.
- 👋【Quick Connection & One - click Wake - up】 You can connect to the PS5 console by pressing the HOME button on the controller. When connecting to the console for the first time, you need to use a data cable. It also supports use on computers with Windows operating systems.
- 🎮️【Controller with Sound】 The controller is capable of producing sound, providing an immersive gaming experience. Please note that the controller is only equipped with a speaker and has no microphone. If you want to use the microphone fuacnction, please use an external headset. It is equipped with a 3.5mm TRRS headphone jack(not compatible with Apple headphones.)
- 🌈【Customizable Colors】Press the Lighting button to switch colors and light effect modes with one click. It features a color memory function, ensuring that the next time you use it, it will still be the color you prefer.
- 🕹️【High - Precision Joysticks】Equipped with upgraded joysticks, these effectively reduce the joystick dead zone and extend the controller's service life.
7. Move the game from USB extended storage to console storage
If Bannerlord is installed on USB extended storage, move it to the PS5’s internal storage and try again. PlayStation lists this check for games that will not start. Menu labels may vary slightly with system software updates.
8. Delete and redownload the game
If the crash continues, delete the installed game and download it again from your library or the PlayStation Store. Use a wired internet connection for the download if possible. This is a general PS5 troubleshooting step, not confirmation that the installed game files are the cause. Do not delete saved data as a routine part of reinstalling.
9. Update PS5 system software
Check Settings > System > System Software > System Software Update and Settings and install any available update. Then test the game again.
Rank #2
- Bring gaming worlds to life - Feel your in-game actions and environment simulated through haptic feedback*. Experience varying force and tension at your fingertips with adaptive triggers*
- Find your voice, share your passion - Chat online through the built-in microphone. Connect a headset directly via the 3.5mm jack. Record and broadcast your epic gaming moments with the create button
- A gaming icon in your hands - Enjoy a comfortable, evolved design with an iconic layout and enhanced sticks. Hear higher-fidelity** sound effects through the built-in speaker in supported games
- Multi-device connectivity - Connect using a USB Type-C cable or Bluetooth technology and easily play on more devices including Windows PC and Mac computers.
- Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range of blockbuster PC titles.
10. Clear the cache and rebuild the database in Safe Mode
Turn off the PS5, then press and hold its power button until you hear the second beep to enter Safe Mode. Connect the controller with a USB cable and select Clear Cache and Rebuild Database, then choose the relevant maintenance option. Follow PlayStation’s on-screen prompts. Safe Mode changes system maintenance state, so select the intended option carefully; do not choose Reset PS5 or reinstall system software as an early crash fix.
Quick Recap
Best Value
- 【Connection & Wake-up】When using the gamepad for the first time, it needs to be connected to the PS5 console via a USB-C cable(It must be the data cable included in the package or the original data cable), and then press the Home button to activate it. After completing the first connection, you only need to press the HOME button to turn on the PS5 console. The gamepad is compatible with PS5 series consoles and Windows PCs, and it is not compatible with PS4.
- 【Controller with Sound】The controller is capable of producing sound, providing an immersive gaming experience. Please note that the controller is only equipped with a speaker and has no microphone. If you want to use the microphone function, please use an external headset. It is equipped with a 3.5mm TRRS headphone jack(not compatible with Apple headphones.)
- 【Customizable Colors】Press the Lighting button to switch colors and light effect modes with one click. It features a color memory function, ensuring that the next time you use it, it will still be the color you prefer.
- 【High - Precision Joysticks】Equipped with upgraded joysticks, these effectively reduce the joystick dead zone and extend the controller's service life.
- 【Multiple Functions】10 times/second Turbo function can be set, supporting up to 16 keys programming, making your gaming experience even better.
Rank #4
- ❗❗❗Tips:Due to a recent PS5 system update, vibration and controller speaker functions of our controllers may be temporarily unavailable.. No need to worry—your controller is not defective. This is a system compatibility issue that may be resolved through a future PS5 update
- 【Designed for PS5 Console Compatibility】Our PS5 wireless controller is specially designed to work seamlessly with the PS5 console. It pairs effortlessly and delivers stable performance across a wide range of PS5 games. Players can enjoy smooth gameplay with intuitive button layouts and responsive control functions, offering a true next-gen gaming experience
- 【Ergonomic Design with Immersive LED Light Effects】This PS5 controller is designed with player comfort in mind. It has a balanced weight and a comfortable grip, effectively reducing fatigue even during long gaming sessions. The built-in LED lighting system offers vibrant, customizable color effects that enhance the visual atmosphere and bring more excitement to your gaming setup
- 【Advanced Bluetooth Connection】Our PS5 wireless controller uses the latest Bluetooth technology to ensure a stable and fast wireless connection with your PS5 system.The setup process is quick and simple—just pair once and enjoy reliable communication without cables. The enhanced transmission performance minimizes interference and ensures consistent control, even during fast-paced action games
- 【Ultra-Low Latency and High-Precision Control】Built for accuracy and responsiveness, this controller features highly sensitive analog sticks and precision triggers for refined control. Every movement and command registers instantly with minimal delay, giving players a competitive edge in shooting, racing, or sports games. The optimized chip design helps maintain low input lag for a fluid, real-time response
Rank #3
- Haptic feedback - Feel physically responsive feedback to your in-game actions with dual actuators which replace traditional rumble motors. In your hands, these dynamic vibrations can simulate the feeling of everything from environments to the recoil of different weapons. .Operating temperature : 41 °F to 95 °F (5 °C to 35 °C)
- Adaptive triggers - Experience varying levels of force and tension as you interact with your in-game gear and environments. From pulling back an increasingly tight bowstring to hitting the brakes on a speeding car, feel physically connected to your on-screen actions.
- Built-in microphone and headset jack - Chat with friends online using the built-in microphone or by connecting a headset to the 3.5mm jack. Easily switch voice capture on and off at a moment’s notice with the dedicated mute button. Internet and account for PlayStation Network required.
- DualSense Controller PS5 and PC compatible. Not compatible with PS4.
- PS Remote Play requires Remote Play App connected to Wi-Fi, PS4 or PS5 console with the latest system software and compatible game. A PS4 or PS5 console with a wired connection via a LAN cable is recommended. Version 4.0 of the Remote Play App on iOS and iPadOS or version 4.1 on macOS is required for games to be playable with the controller over Bluetooth.
If Bannerlord still crashes
Keep a short record before contacting support: note any PS5 error code, what you were doing immediately before the crash, and the steps that reliably reproduce it. PlayStation requests these details when players contact support. You can also use the PLAION Bannerlord Helpcenter to look for an existing solution or submit a support request. The official material does not establish that every current PS5 crash is fixed or identify one cause common to all crashes.
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