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Did Hollow Knight: Silksong Bring Down Steam, the eShop and Xbox Store?

The September 2025 Silksong launch coincided with reported store access and purchase errors. Reports point to a demand surge, but no platform confirmed the precise cause.
Length3 min Posted Quest giverVGSources Team
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Hollow Knight: Silksong launched on September 4, 2025, amid reports of purchase and access problems on Steam, Nintendo eShop, Xbox Store and PlayStation Store. The timing and scale of the rush point to launch-day demand as a likely factor, but the available reporting does not establish that fans alone caused each storefront problem.

What happened when Silksong launched?

Silksong went on sale on September 4, 2025. Players trying to reach store pages, complete purchases or download the game reported trouble across multiple platforms. Engadget described problems on Steam, Nintendo eShop and Xbox Store, while WIRED also reported loading and purchasing difficulties on PlayStation Store. These were contemporaneous reports of problems users encountered, not confirmation that every service was completely unavailable to everyone.

The launch had been heavily anticipated. Before release, Xbox Wire announced the game for Cloud, Console and PC on September 4, with day-one access for Xbox Game Pass Ultimate and PC Game Pass subscribers: Xbox Wire’s availability announcement.

Which stores had reported problems?

Store What was reported on September 4, 2025
Steam Engadget and WIRED described user reports of access or purchase trouble. WIRED reported more than 100,000 concurrent Steam players at the time of its launch-day article; that is a player-count snapshot, not a sales figure. Engadget; WIRED.
Nintendo eShop Nintendo Life reported that some users could not load the game’s store page, while others reached payment but encountered an error. Nintendo Life.
Xbox Store Engadget and WIRED reported launch-day difficulties affecting users attempting to access or purchase the game. Engadget; WIRED.
PlayStation Store WIRED included PlayStation among the storefronts where users reported loading or purchase errors. WIRED.

What eShop errors did players see?

Nintendo Life recorded error code 2811-7002 for some users unable to reach the eShop page and 2813-1409 for some users who got as far as payment. Its later updates that afternoon said purchases and downloads were beginning to work and that the situation was calming. That recovery report applies to the eShop observations; it does not establish one outage duration for every platform.

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#1 Best Overall
Hollow Knight: Silksong Standard - Nintendo Switch [Digital Code]
  • Discover the fallen insect kingdom of Pharloom! Explore mossy grottos, gilded cities and misted moors as you ascend to the shining citadel at the top of the world.
  • Engage in lethal acrobatic action! Wield a huge suite of deadly moves as you dance between foes in swift, beautiful combat.
  • Craft powerful tools! Master an ever-expanding arsenal of weapons, traps, and mechanisms to vanquish your enemies and explore new heights.
  • Solve shocking quests! Hunt down rare beasts and solve ancient mysteries to grant the wishes of the downtrodden and restore the kingdom’s hope.
  • Face over 200 ferocious foes! Beasts and hunters, monsters and knights. Defeat them all with bravery and skill!

Did fans actually bring the stores down?

The headline phrase captures the apparent launch-day rush, but it is stronger than the confirmed evidence. Engadget said the timing of storefront problems alongside the release could have been coincidence, though it considered a connection probable. WIRED likewise reported difficulties during the surge. The available coverage supports a temporary disruption coinciding with high demand; it does not include a platform-authored incident report confirming the precise cause or showing that fans alone brought down each service.

Team Cherry’s launch-day message, quoted by Nintendo Life, announced that the game was available on all platforms, including day one on Xbox Game Pass. That announcement helps explain why players arrived across several storefronts at once, but does not identify the technical cause of any store issue.

Rank #2
Hollow Knight (Nintendo Switch)
  • Classic side-scrolling action, with all the modern trimmings.
  • Tightly tuned 2D controls. Dodge, dash and slash your way through even the most deadly adversaries.
  • Explore a vast interconnected world of forgotten highways, overgrown wilds and ruined cities.
  • Forge your own path! The world of Hallownest is expansive and open. Choose which paths you take, which enemies you face and find your own way forward.
  • Evolve with powerful new skills and abilities! Gain spells, strength and speed. Leap to new heights on ethereal wings. Dash forward in a blazing flash. Blast foes with fiery Soul!.Equip Charms! Ancient relics that offer bizarre new powers and abilities. Choose your favourites and make your journey unique!.An enormous cast of cute and creepy characters all brought to life with traditional 2D frame-by-frame animation..

How many people bought Silksong?

In a December 15, 2025 update, developer Team Cherry said more than seven million people had purchased Silksong, with millions more playing through Xbox Game Pass. These are the developer’s dated figures, not a current sales total. The separate figure of more than 100,000 concurrent Steam players reported by WIRED on launch day measures simultaneous players at that moment, not copies sold.

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What came after launch?

In the same December 2025 update, Team Cherry announced a free expansion planned for 2026, with new areas, bosses and tools. The post also announced mini-figurines being prepared with Fangamer. Those were announcements of plans and merchandise, not confirmation of the expansion’s release or current collectible stock. Read Team Cherry’s update.

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Quick Recap

Bestseller No. 2
Hollow Knight (Nintendo Switch)
Hollow Knight (Nintendo Switch)
Classic side-scrolling action, with all the modern trimmings.
$38.49
Bestseller No. 3
Hollow Knight - Nintendo Switch [Digital Code]
Hollow Knight - Nintendo Switch [Digital Code]
Classic side-scrolling action, with all the modern trimmings.
$14.99
Rank #4
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Rank #3
Hollow Knight - Nintendo Switch [Digital Code]
  • Classic side-scrolling action, with all the modern trimmings.
  • Forge your own path! The world of Hallownest is expansive and open. Choose which paths you take, which enemies you face and find your own way forward.
  • Evolve with powerful new skills and abilities! Gain spells, strength and speed. Leap to new heights on ethereal wings. Dash forward in a blazing flash. Blast foes with fiery Soul!
  • Equip Charms! Ancient relics that offer bizarre new powers and abilities. Choose your favorites and make your journey unique!
  • An enormous cast of cute and creepy characters all brought to life with traditional 2D frame-by-frame animation.

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