Dragon’s Dogma 2: How to Fix “Failed to Retrieve Server Information”

If Dragon’s Dogma 2 shows “Failed to Retrieve Server Information,” close the game, restart your console or PC and router, then check for an official notice about online features. The error may come from a temporary service problem or a local connection issue; the available reports do not establish one confirmed cause. If the game offers the option to turn network features off, you can try playing offline while you troubleshoot.

Try these troubleshooting steps in order

1. Close and relaunch the game. Exit Dragon’s Dogma 2 completely, then open it again. This is a quick first check for a temporary interruption.
2. Restart your console or PC and router. Follow the router maker’s normal restart instructions; do not factory-reset it. A March 22, 2024 guide from Prima Games recommends restarting the game device and router as an initial step, but does not establish a specific cause.
3. Check official Dragon’s Dogma announcements. Look for a current notice about online services or features. Prima Games reported a March 2024 announcement that Advanced Pawn Search had been partly restored, while searches using Quest Knowledge were still being restored. That was a historical service issue, not evidence of current status or the cause of every instance of this error.
4. Use the offline option if the game presents it. Some players have reported seeing a prompt to turn network features off and continue offline. If you choose this, online-dependent features may not be available. The report does not establish that the same prompt appears on every platform or version.
5. Consider trying another trusted network. If the error happens only on one connection, testing another network can help narrow down whether the network path is involved. A player in a Reddit thread dated October 20, 2025 said switching networks helped in their case. That is an anecdote, not a confirmed or universal fix.
6. Reinstall only as a later step. Prima Games suggests uninstalling and reinstalling if the problem persists. The guide does not verify that damaged game files cause this error or that reinstalling resolves it, so try simpler checks first and wait until any apparent service disruption has passed.

How to tell whether it may be a service or local issue

Use official announcements and whether the error changes on another network as clues, not definitive tests. A current notice about online features points toward a game-side issue. If the game connects on another network, that suggests a difference in the local network path but does not identify the cause. Other devices working online does not prove that Dragon’s Dogma 2’s services are available.

#	Preview	Product	Price
1		Dragon's Dogma 2 - PS5	$39.80	Buy on Amazon
2		Capcom Dragon's Dogma 2 Standard Anglais Playstation 5 [video game]	$24.49	Buy on Amazon
3		Silent Hill 2 (PS5)	$29.50	Buy on Amazon

The longer wording, “Failed to retrieve server information due to a server communication error,” appears in player reports. The available sources do not establish a single confirmed cause, a current Capcom service status, or a platform-specific official repair procedure. Avoid deleting saves, changing accounts, or using unofficial save edits: these sources do not support those actions as fixes.

Quick Recap

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Dragon's Dogma 2 - PS5

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$39.80

Bestseller No. 2

Capcom Dragon's Dogma 2 Standard Anglais Playstation 5 [video game]

$24.49

Bestseller No. 3

Silent Hill 2 (PS5)

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Rank #3

Silent Hill 2 (PS5)

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Rank #2

Capcom Dragon's Dogma 2 Standard Anglais Playstation 5 [video game]

• A Grand Adventure – Dragon’s Dogma 2 begins in a subterranean jail, where the Dragon’s voice echoes in the fog of lost memories. With their heart taken by the Dragon, the Arisen is set on a path to slay that symbol of the world’s destruction as it soars through the sky on massive wings, breathing flames that scorch everything in its path. With the Arisen’s future veiled in mystery, what challenges and triumphs await on the path to their destiny?
• Single-Player Cooperation – Up to three mysterious otherworldly beings, known as Pawns, accompany the Arisen throughout their journey. Pawns create the feeling of a cooperative gameplay experience by offering unique characteristics, skills, and knowledge gained from their experiences with other Arisen.
• Made with RE ENGINE – Capcom’s advanced RE ENGINE produces vividly detailed, high fidelity graphics combined with immersive physics and complex and reactive character AI to create a setting where decisions, and their consequences, come to life.

$24.49

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#1 Best Overall

Dragon's Dogma 2 - PS5

• A Grand Adventure – Dragon’s Dogma 2 begins in a subterranean jail, where the Dragon’s voice echoes in the fog of lost memories.
• Single-Player Cooperation – Up to three mysterious otherworldly beings, known as Pawns, accompany the Arisen throughout their journey.
• Made with RE ENGINE – Capcom’s advanced RE ENGINE produces vividly detailed, high fidelity graphics combined with immersive physics and complex and reactive character AI to create a setting where decisions, and their consequences, come to life.
• Pre-order Bonus: Superior Weapons Quartet

$39.80

Buy on Amazon

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