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In Hamburg, call 112 for fire, ambulance and life-threatening medical emergencies; call 110 for urgent police help. For urgent medical care that cannot wait but is not life-threatening, call 116 117 outside normal office hours. These are emergency telephone numbers, not a special code system.
Hamburg emergency numbers at a glance
| Number | Use it for | What to know |
|---|---|---|
| 112 | Fire and rescue, ambulance, and life-threatening medical emergencies | Available around the clock; connects to the emergency control centre. Examples include cardiac arrest, serious accidents, suspected stroke, severe allergic reaction, serious injury, or dangerous worsening of a chronic condition. Hamburg emergency services |
| 110 | Urgent police assistance | Use for situations requiring immediate police response, such as a break-in, traffic accident or domestic violence. Hamburg visitor safety guidance |
| 116 117 | Urgent, non-life-threatening medical care outside normal office hours | The service can advise you or arrange an examination, including directing you to an on-call practice or arranging for a doctor to come. Use 112 instead if the situation is life-threatening. 116117 service |
| 0551 19240 | Poison information | Listed for the poison control centre in the Hamburg Fire Department’s English flyer. In immediate life-threatening danger, call 112. Hamburg Fire Department emergency-call flyer |
| +49 (0)40 4286-50 | Police matters that do not need immediate assistance | Hamburg visitor guidance lists this as a non-emergency police contact. Do not use it instead of 110 when you need urgent police response. Hamburg visitor safety guidance |
How to choose the right number
Call 112 for danger to life, fire or rescue
Choose 112 when someone may be in immediate danger or needs an ambulance, or when there is a fire or rescue emergency. If you are unsure whether a medical condition is life-threatening, explain the symptoms and circumstances to the emergency control centre.
Call 110 when police need to respond urgently
Use 110 for an immediate police emergency. For a police matter that does not require urgent assistance, use Hamburg’s listed non-emergency contact instead.
Call 116 117 for urgent medical care that can wait for emergency services
Use 116 117 when you need medical help outside normal office hours and cannot wait for a regular appointment, but the situation is not life-threatening. The service can tell you what to do or arrange care. If the condition becomes life-threatening, call 112.
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Call 0551 19240 for poison information
Hamburg Fire Department’s English flyer lists 0551 19240 for the poison control centre. If the person is in immediate life-threatening danger, call 112 rather than relying on poison information alone.
What to say when you call 112
Give the emergency location first, then answer the control centre’s questions. For a fire, be ready to explain where it is, what is burning, how large it is, what immediate dangers are present and whether anyone is in danger. Stay on the call and do not hang up until the operator ends it; dispatchers may need follow-up details. Hamburg Police emergency guidance
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- Say the location as clearly and precisely as possible.
- Describe what has happened and what kind of help is needed.
- Answer the operator’s questions and stay available for further instructions.
Other Hamburg contacts and Melde-Michel
Hamburg’s official directory includes specialist contacts for services such as dental care, pharmacies, crisis support, children and young people, care emergencies and animal emergencies. Consult the current Hamburg service directory for those needs, since contact details can change.
Melde-Michel is for reporting public-infrastructure damage or checking existing reports. Hamburg explicitly says it is not a channel for reporting emergencies; use 110 or 112 as appropriate when urgent help is needed.
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How current are these numbers?
Hamburg’s official emergency page was surfaced as updated on 6 October 2026, and the numbers here reflect official material checked on 8 October 2026. The available official material does not establish that these details were identical in April 2026, so this is not an April-specific historical snapshot. The Fire Department poison-information flyer is dated 1 July 2025. Check Hamburg’s live official directory if you need to confirm a contact later.
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