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A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11If Genshin Impact shows “Server connection timed out. Attempt to reconnect?” on PC, HoYoverse’s specific guidance is to enable your device’s high-performance mode and launch the game with as few other applications open as possible. For other connection errors or repeat disconnects, test the network path: turn off a VPN or proxy, restart your router or modem, and try another connection if available. These are troubleshooting steps, not guaranteed fixes; the official guidance does not identify one cause behind every timeout.
Fix the exact PC timeout first
HoYoverse’s article for the exact message, updated September 26, 2025, applies to PC. It describes its recommendations as interim measures to reduce the chance of login failure, not as a universal resolution.
- Enable high-performance mode on your device.
- Close unnecessary applications, then launch Genshin Impact and try to log in. After you are logged in, you can reopen other applications.
Work through other connection errors and repeat disconnects
If you have a different connection error, or the game keeps disconnecting after login, use these steps to compare and refresh your connection. Try one change at a time so you can tell whether it affects the problem.
Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errors- Turn off a VPN or proxy temporarily. Retry the game without VPN, proxy, or other third-party network software active.
- Restart your network equipment. Restart your router or modem, then try connecting again. On mobile, HoYoverse also recommends toggling airplane mode off and on to refresh the connection.
- Try a different connection path. Compare your usual Wi-Fi with mobile data, another network, or wired Ethernet if your device supports it. If the issue happens only on one path, that narrows down where to investigate but does not prove your internet provider is responsible. For a wired test, use a compatible Ethernet cable only if your device has the required connection.
- Check Wi-Fi signal and network congestion. Move to a stronger signal if possible and disconnect devices that do not need to share the network. Then retry.
These steps are drawn from HoYoverse’s guidance for connection errors and disconnections: “Why do I get a connection error?” (updated September 16, 2025) and “Why do I keep getting disconnected from the game and how can I fix it?” (updated September 24, 2025).
Keep DNS advice specific to certain login errors
HoYoverse recommends ensuring DNS is set to automatic for login errors 1001 and 400_0, a Global Distribution Error, or being stuck on the loading screen. That advice comes from a separate login-error article; it is not listed as a general fix for the exact PC timeout message. The article also recommends restarting the router or device, switching connections, and disabling VPN, proxy, or third-party network software for those symptoms.
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HoYoverse Help Center: “How do I fix login errors like 1001, 400_0, or being stuck on the loading screen?” (updated October 23, 2025).
Use the symptom pattern to narrow the problem
- Only fails at login: Try the PC-specific high-performance and close-applications steps for the exact timeout message.
- Disconnects after entering the game: Check Wi-Fi strength and congestion, restart network equipment, and compare a different connection.
- Changes when VPN or proxy is off: Keep it disabled while troubleshooting and note that the result may help support investigate the network path.
- Only happens on one network: Record that comparison. It points to a difference in the connection path, but does not establish the cause by itself.
HoYoverse’s reviewed troubleshooting articles do not establish whether a widespread server incident is happening at a particular moment. These steps cannot confirm current server status.
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What to send HoYoverse support
Use the support details requested for your specific symptom. Depending on the issue, HoYoverse asks for the in-game UID and an error screenshot; platform, country or region, server, and current network type; or, for repeated disconnections, region and game server, network provider, when the disconnects happen, and a screenshot or video if available. Include the exact error text and say which connection tests you tried so support can distinguish a login failure from a mid-game disconnect.
Relevant guidance: connection errors, repeated disconnections, and login errors.
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