There is no single fix for Genshin Impact’s “Failed to Connect to Server” message: it can point to an outage, a platform-service issue, your network, damaged game files, or an account/server mismatch. First, try connecting on another network—such as a phone hotspot—and check official announcements and platform status. If the game works elsewhere, troubleshoot the network or device that failed; if it fails across devices and connections, wait for service to return rather than reinstalling.
Check whether Genshin Impact is down
As of August 18, 2026, HoYoverse’s public support material describes troubleshooting but does not establish a permanent public Genshin server-status dashboard. Check the official Genshin site and HoYoverse announcements for current maintenance or service notices. On PlayStation, also check PlayStation Network status; Xbox players should check Xbox service status through the platform’s official channels.
Use a few comparisons to narrow the cause before changing settings:
- Ask whether other players are reporting the same failure at the same time, and whether other HoYoverse games or services are affected.
- Try the game on another device or network. If it fails on several devices and connections, an outage or regional routing issue is more plausible than a damaged installation.
- Try opening HoYoverse’s website or account pages. If those and other online services work, the problem may be limited to the game, platform, or route to its servers.
- Check whether other online games work on your console or PC. A wider platform-service failure points away from Genshin alone.
If the same failure occurs across devices, platforms, and networks, stop repeating local fixes and wait for the provider to restore service. An error message alone does not confirm that the global servers are down.
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- Close Genshin Impact completely, then open it again. On consoles, quit the game rather than resuming a suspended session.
- Restart the device. A full reboot can clear a temporary connection or launcher issue.
- Restart the modem/router. Restarting Wi‑Fi on the device is not the same as rebooting the router.
- Switch connections. Test Wi‑Fi against a phone hotspot or mobile data; on PC or console, try Ethernet if available. A successful connection on another network is a strong clue that the original network or route is the issue.
- Temporarily turn off VPNs, proxies, and network accelerators. Also check router-level VPNs, private relay, and DNS-filtering tools. These can interfere with routing or authentication. A VPN is not an official, reliable default fix and may introduce login or latency problems.
- Set DNS to Automatic while troubleshooting. HoYoverse recommends automatic DNS for certain login errors; a manually chosen DNS address is not a guaranteed fix.
- Try the game again before moving to repair or reinstall steps.
HoYoverse recommends router and device restarts, switching connection types, disabling VPNs or proxies, and using automatic DNS for relevant connection and login problems. See its login-error guidance and general connection-error guidance.
If only one network fails
If Genshin works on mobile data or a hotspot but not on home Wi‑Fi, focus on the home network rather than reinstalling the game. Restart the router, check whether filtering or a VPN is enabled, and try Ethernet if you can. If the problem continues only on that connection, contact your internet provider or network administrator. School, office, hotel, dormitory, and public networks may restrict traffic in ways you cannot change yourself.
If only mobile data fails, check cellular coverage and data restrictions, temporarily toggle airplane mode, and disable VPN or private-DNS apps while testing. For Error 4214 specifically, HoYoverse recommends restarting the router on Wi‑Fi; on mobile data, it suggests toggling airplane mode or restarting the device. These are troubleshooting steps, not proof of a single cause. See the official error-code guidance.
PC: repair HoYoPlay and check security software
Run the launcher repair
- Open HoYoPlay.
- Use the control beside Start Game.
- Choose Repair Now and let the launcher finish checking or repairing the installation.
- Restart HoYoPlay, then try launching Genshin again.
HoYoverse recommends Repair Now for certain network/resource errors and missing or damaged game files. If you can reach the login screen but suspect damaged resources, use the wrench icon there, or go to Paimon Menu → Settings → Resources → Check Resource Integrity. The in-game path comes from HoYoverse’s resource-integrity and troubleshooting guidance.
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If HoYoPlay will not launch or repair
- Close HoYoPlay fully, including any background launcher process, then restart Windows.
- Check whether antivirus or firewall rules are blocking the official launcher or game. Prefer allowing the official software through the firewall over permanently disabling security protections.
- If security software quarantined a Genshin file, inspect its quarantine and restore it only if you can verify it is an official game file. Do not download replacement DLL files from unofficial sites.
- If the error mentions
mhypbase.dll, HoYoverse identifies a missing or quarantined client file as a possible issue. Try launcher repair and check quarantine before reinstalling.
If the launcher itself is damaged or cannot run repairs, reinstall HoYoPlay from the official Genshin download page. That is different from immediately removing the full game. Reinstall the game only after outage and network tests, repair, and launcher checks have failed. HoYoverse’s download and update guidance covers repair and reinstall options.
Android and iPhone/iPad: check connection, storage, and updates
- Force-close Genshin Impact and restart the phone or tablet.
- Switch between Wi‑Fi and mobile data. If mobile data is the failing connection, briefly toggle airplane mode and try again.
- Turn off VPN or proxy apps during the test.
- Check that the device has enough free storage and install available game updates through Google Play Store or Apple App Store.
- Reinstall only after simpler connection and update checks fail—and first confirm you know the correct login method and can access the account.
A download or update failure can resemble a server connection problem even when storage is insufficient or local resource files are damaged. HoYoverse’s download/update advice includes checking available storage and using repair or reinstall options where appropriate.
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PlayStation and Xbox: separate platform issues from game issues
- Check the platform’s service status before assuming HoYoverse is responsible. PlayStation has a service-status page.
- Fully restart the console instead of resuming Genshin from rest mode, then restart the router.
- Test another network if available, and see whether other online games connect.
- Confirm that the console is signed into the intended platform account. On PlayStation, the Genshin server is tied to the region of the PlayStation Network account.
- Do not delete saved data as a connection fix. Reinstalling the game is a later step, after checking service status and the network.
HoYoverse lists PlayStation 5 and Xbox Series X|S as supported platforms, with a stated storage requirement of 150 GB or more for each on its system requirements page. Requirements can change with updates; check the current page before freeing space or reinstalling.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What common error codes suggest
Codes can help choose the next test, but they are not definitive diagnoses. HoYoverse’s recommendations are summarized below; see its full error-code guide.
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| Message or code | Possible category | Useful first step |
|---|---|---|
| “Failed to Connect to Server” | Connectivity, outage, platform service, or route problem | Check announcements and platform status; restart router/device; test another network. |
| 4214 | Unable to connect to server | On Wi‑Fi, restart the router; on mobile data, toggle airplane mode or restart the device. |
| 1001 or 400_0 | Login or network issue | Restart device/router, disable VPN or proxy, and use automatic DNS. |
| 9908 | Resource download, network, or damaged data | Switch networks and use HoYoPlay repair; reinstall only if needed. |
| 6001 | PC network configuration | Disable VPN or proxy, restart modem/router, and try a wired connection. |
| 9041 | Download interruption or launcher/resource issue | Disable VPN or proxy, repair files, and restart the launcher. |
| 1, 4, or 1114 | PC launch or client issue | Check security software and try repair; reinstall only if repair fails. |
1,107,126 or mhypbase.dll |
Missing or quarantined client file | Run launcher repair and inspect antivirus quarantine. |
Check the account and selected server before reinstalling
A login or account mismatch can look like a connection or progress problem. Confirm that you are using the same login method linked to the original account: an email login may not be the same account as Google, Apple ID, Game Center, Facebook, X, or PlayStation Network login. Also check the intended regional server on the login screen. On PlayStation, the PSN account region determines the server.
Do not create a new account or start on another server until you have checked the original login details. HoYoverse explains login-method and PlayStation-region behavior in its account and progress guidance.
When to contact HoYoverse Support
Open a support request if the problem persists across networks, affects one installation after repair, keeps returning with a specific code, or appears tied to account authentication, platform linking, or the wrong server. Include information that lets support distinguish a service, network, device, and account issue:
- Your in-game UID, if available, and exact error wording or code.
- Platform, device model, operating-system version, server, and country/region.
- Internet provider and whether you were using Wi‑Fi, mobile data, or a wired connection.
- Date and time of the failure, plus a screenshot or video.
- Which checks you already tried, such as another network, router restart, VPN off, or launcher repair.
For PC, HoYoverse may request logs including Genshin ImpactGenshinImpact_DataPersistentDownloadError.log, output_log.txt, mihoyocrash files, driverError.log, or DxDiag. Capture relevant logs while the issue is happening: HoYoverse notes that some game logs reset when the game restarts. Follow the instructions in its error-code guidance and troubleshooting and log guidance.
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