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How to Add a User to PS5, Xbox Series X, or Xbox Series S

Add a permanent user to PS5 or Xbox Series X|S with their own account. Learn the child-account and family-group setup paths, plus common PS5 account-creation fixes.
Length2 min Posted Quest giverVGSources Team
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To add a permanent user, sign in with that person’s PlayStation or Microsoft account—or create one during setup. On PS5, use Switch User > Add User > Get Started. On Xbox Series X|S, open the guide, choose Add new, and sign in. For a child, use a separate child account and add it to the family group rather than sharing an adult account.

Choose the right kind of user

A permanent user signs in with their own platform account and can use it again later. A child should have a separate child account linked to the adult family account, so family settings and parental controls can be applied. The steps below cover those account-based setups. An account-based sign-in is different from a temporary guest; the Xbox guest instructions are not available in the cited support content, so no guest sequence is included here.

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Add a permanent user on PS5

  1. From the PS5 home screen, select the profile picture.
  2. Choose Switch User > Add User > Get Started.
  3. At the sign-in screen, choose to create an account or sign in with an existing PlayStation account. An account already used on PS4 can also be used on PS5.
  4. To create an account, enter the requested information and verify the email address using the message PlayStation sends. The email must be accessible for verification and account recovery. PlayStation’s account-creation guide says account creation is free and does not require payment details.

Account setup asks for a date of birth, country or region, language, sign-in email, password, online ID, and name. Enter the correct date of birth and country or region: PlayStation says neither can be changed later.

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Add a child account on PS5

Create a separate child account and link it to the adult family account; PlayStation supports setting up parental controls alongside the child account. Its PS5 quick start guide also says family and parental-control settings carry over when using an existing PS4 account. Review the child’s restrictions after setup.

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Add a child’s account on Xbox Series X|S

Sign the child into the console

  1. Press the Xbox button to open the guide.
  2. Sign in, then choose Add new.
  3. Sign in with the child’s Microsoft account. Microsoft says the console should then appear in the child’s connected devices. See Microsoft’s device-connection instructions.

Add the child to the family group

On the console, go to Profile & system > Settings > Account > Family settings > Manage family members > Add to family > Add new. If the child does not yet have an Xbox account, Microsoft says they can create a Microsoft account to associate with a new family group. See Microsoft’s instructions for adding people to a family group.

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If account setup does not work

  • PlayStation says the email is already in use: PlayStation directs users to contact support to verify the email account.
  • Account creation is interrupted: A lost connection or PlayStation maintenance can stop the flow. Check your connection and PlayStation service status before trying again.
  • You are setting up a child: Use the child’s own account and the family-management steps above, rather than creating a shared adult account as a substitute.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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