Crashes, No Sound, or Screen Glitches?
Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minutePC Slower Than It Used to Be?
A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11For Assassin’s Creed Valhalla crashes, launch failures, low FPS, or stuttering, start by identifying when the problem occurs and which platform you use. On PC, compare your hardware with Ubisoft’s published requirements, then use the in-game Benchmark to measure changes to Graphics settings one group at a time. On PlayStation 4, Ubisoft’s general troubleshooting checklist provides a staged set of system and installation checks; it is not a PS5 or Xbox repair guide. If a PC problem persists, Ubisoft asks players to contact Support with DxDiag and MSInfo reports.
Start by identifying the failure
There is no single cause or universal fix established for every Valhalla crash, failure to launch, or performance problem. Ubisoft’s help page directs players reporting low frames per second (FPS) or crashes to general technical troubleshooting, rather than offering a definitive error-by-error diagnosis. A useful first step is therefore to locate the failure in the game’s startup or play sequence and keep a short record of what happens.
As an Amazon Associate I earn from qualifying purchases.
- Before the Ubisoft splash screen: Note whether the game opens at all, exits immediately, or displays an error.
- During loading: Record which loading stage or transition is involved, if it is repeatable.
- At a repeatable in-game point: Note the activity, location, or action that precedes the crash without assuming it is the cause.
- After extended play: Record how long you played and whether the symptom is a crash, slowdown, or stutter.
- Performance issue: Distinguish consistently low FPS from brief stutters or drops in particular scenes.
For a support case—or to make your own comparisons useful—write down the platform, game version, operating-system version, PC hardware if applicable, graphics settings, any recent driver or system changes, and the exact displayed error. These details help describe the case; by themselves, they do not establish what caused it.
Quick wins for a faster PC:
Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →PC: check whether your system matches the target
Ubisoft’s PC requirements page, updated 30 September 2026, lists configurations for specific resolution and frame-rate targets. These are published targets, not a guarantee that a matching PC will never crash or stutter. Check the target that most closely matches how you intend to play, rather than comparing one component in isolation.
#1 Best Overall
- Read Before You Buy — No Video Output: These adapters support charging and USB 2.0 data transfer, but cannot transmit video signals. Except for standard USB webcams (which use USB data only), they are not compatible with HDMI/DisplayPort cables, video-capable USB-C hubs, or docking stations with video output.
- Convert USB-A Ports to USB-C: Designed to connect USB-C earphones, cables, flash drives, card readers, and other USB-C accessories to standard USB-A ports. Plug-and-play with no drivers or software required.
- Aluminum Alloy Housing: Built with a sturdy aluminum alloy shell that aids in heat dissipation and protects against daily wear and scratches. Designed to maintain a stable and secure connection.
- Compact & Travel-Friendly: The ultra-compact design allows the adapter to stay plugged into your device without blocking adjacent ports or adding bulk, reducing wear and tear on your original USB ports.
- 12-Month Warranty: Backed by a 12-month manufacturer warranty for peace of mind. Designed to meet strict quality control standards for reliable everyday performance.
| Ubisoft target | CPU | RAM | GPU | Storage | Other requirements |
|---|---|---|---|---|---|
| Minimum, 1080p / 30 FPS | Ryzen 3 1200 or Intel i5-4460 or better; AVX, AVX2, and SSE 4.2 required | 8 GB, dual-channel | Radeon R9 380 4 GB or GeForce GTX 960 4 GB or better | 147 GB available; SSD recommended | Windows 10 64-bit; DirectX 12 |
| Recommended, 1080p / 60 FPS | Ryzen 7 1700 or Intel i7-6700 or better; AVX, AVX2, and SSE 4.2 required | 8 GB, dual-channel | Radeon Vega 64 8 GB or GeForce GTX 1080 8 GB or better | 147 GB available; SSD recommended | Windows 10 64-bit; DirectX 12 |
| Recommended, 1440p / 60 FPS | Ryzen 5 3600X or Intel i7-8700K or better; AVX, AVX2, and SSE 4.2 required | 16 GB, dual-channel | Radeon RX 5700 XT 8 GB or GeForce RTX 2080S 8 GB or better | 147 GB available; SSD required | Windows 10 64-bit; DirectX 12 |
| Recommended, 2160p / 60 FPS | Ryzen 7 3700X or Intel i7-9700K or better; AVX, AVX2, and SSE 4.2 required | 16 GB, dual-channel | Radeon RX 5700 XT 8 GB or GeForce RTX 2080 8 GB or better | 147 GB available; SSD required | Windows 10 64-bit; DirectX 12 |
All four entries specify Windows 10 64-bit and DirectX 12. Ubisoft also lists CPU support for AVX, AVX2, and SSE 4.2 in each configuration, and 147 GB of available storage. The 1080p entries specify 8 GB of dual-channel RAM; the 1440p and 2160p entries specify 16 GB. The SSD recommendation becomes a requirement for Ubisoft’s listed 1440p and 2160p configurations.
The targets are not interchangeable. Ubisoft’s 1080p minimum is for 30 FPS, while its recommended 1080p configuration is for 60 FPS. For both higher-resolution targets, the page lists 16 GB of dual-channel RAM and requires an SSD; the CPU and GPU examples differ between 1440p and 2160p. Use the row closest to your intended resolution and frame-rate target when assessing the whole PC. A machine that meets one row is not thereby shown to meet another.
Storage is worth checking before changing settings: the requirement is 147 GB available, not merely a drive of that total capacity. If the drive has less free space, first determine whether you can safely free enough space; the figures do not by themselves support buying a new drive as a universal crash fix. An SSD is recommended for the listed 1080p configurations and required for the listed 1440p and 2160p configurations, but that does not make it a guaranteed cure for crashes or stuttering.
If your PC falls below the target for your chosen resolution and frame rate, that mismatch is a reason to test less demanding Graphics settings—not proof that it is the cause of a crash. The requirements do not establish that buying a particular component, adding a generic optimizer, or changing an unrelated setting will fix your particular symptom. Check the full configuration, especially required CPU instruction support, before deciding whether a hardware change is relevant.
PC: measure performance with the in-game Benchmark
The Benchmark gives you a way to compare the current configuration with a changed one. Ubisoft’s instructions are to open Benchmark from the main menu, confirm the run, and adjust settings in the Graphics tab to better match the system requirements. Run the test again after a change and compare its results with the previous run.
- Open the game’s main menu and select Benchmark. Confirm the run when prompted.
- Record the result and the current Graphics settings. Include the resolution and any performance figure the game reports, so you have a baseline for comparison.
- Open Graphics settings. If you are trying to improve performance, select a less demanding setting that is relevant to your target rather than changing many options at once.
- Change one setting or one related group at a time. This is a practical way to tell which adjustment coincides with a change; it is a testing method, not a special Ubisoft requirement.
- Run Benchmark again and compare. Record the new settings and result. If performance improves, keep the change and continue only if needed; if it does not, restore the prior setting before testing another group.
- Check whether the original symptom remains in normal play. A Benchmark comparison helps assess performance under its test, but it does not by itself prove that a crash or every in-game stutter has been resolved.
Use the comparison to make a targeted decision. If a lower-demand configuration improves the result, continue with settings that fit the resolution and frame-rate goal you actually want. If the Benchmark does not improve, or the issue is that the game will not start, repeated graphics changes are unlikely to answer the launch question; keep the symptom record and use Ubisoft’s support route if the PC issue persists.
Rank #2
- 5-in-1 USB-C Hub: Experience comprehensive connectivity featuring a Power Delivery input, two USB-A 2.0 ports, a USB-A 3.0 port, and an HDMI port. (Note: The USB-C power delivery input port is only for connecting an external wall charger to power your laptop and cannot power peripheral devices.)
- 90W Pass-Through Charging: Achieve optimal charging with 90W pass-through power to your laptop, supported by a total input of 100W, with the hub reserving 10W for operational efficiency. (Note: Wall charger not included.)
- Quick Data Transfers: Accelerate your productivity with rapid data transfers using a high-speed 5Gbps USB 3.0 port and two 480Mbps USB 2.0 ports.
- 4K HDMI Display: Enhance your visual experience with a hub capable of delivering 4K resolution at 30Hz in both mirror and extend modes. Please note that this hub is compatible with MacBook (macOS 12 and newer), Windows 10 and 11, ChromeOS, and laptops equipped with DP Alt Mode and Power Delivery. Note: This device is not compatible with Linux.
- What You Get: Anker USB-C Hub (5-in-1, 4K HDMI), welcome guide, 18-month warranty, and our friendly customer service.
Do not treat a single Benchmark run as a guarantee of how every scene will perform. Record the same kind of result before and after a change, and compare like with like: resolution and relevant Graphics settings should be noted alongside the outcome. The point is to learn whether a measured adjustment coincides with an improvement on your configuration, not to chase a universal number that Ubisoft’s troubleshooting page does not specify.
PC: distinguish low FPS, stuttering, and a launch failure
Low FPS
Compare your PC with the relevant Ubisoft target, then establish a Benchmark result before making changes. A system that meets a lower target may not be suitable for the higher resolution or frame rate you selected. Lowering the demand through Graphics settings and rerunning the test gives you evidence about that configuration. Ubisoft does not publish a universal FPS threshold in the cited troubleshooting guidance that determines when every player should change settings.
Stuttering or scene-specific drops
Write down whether the stutter is brief, frequent, or tied to a particular scene, and whether it occurs in the Benchmark or only during play. The distinction helps describe the issue; it does not identify a universal cause. Ubisoft’s historical patch notes mention FPS drops in some scenes as one of several areas addressed in a 2022 update, but that record cannot establish that your current stutter is the same issue.
Assassin’s Creed Valhalla won’t launch
Record whether the game exits before the splash screen, fails during loading, or displays a message. The official material covered here does not provide a complete launch-error code index or a cause-by-cause repair matrix. Avoid treating a performance setting as a fix for a game that does not reach the point where the setting can be changed. If the issue remains on PC, give Ubisoft Support the error and system details, along with the diagnostic reports requested for persistent cases.
Console: apply the guidance for the right platform
The detailed console procedure available from Ubisoft is general technical support guidance for PlayStation 4. It is not a Valhalla-specific repair procedure for PS5, Xbox One, or Xbox Series X|S. For those other platforms, confirm that the game and console are updated, note any error, and consult Ubisoft or the platform maker for steps that match the exact system. The retrieved guidance does not establish detailed current PS5 or Xbox repair steps.
PlayStation 4: follow Ubisoft’s general checklist in stages
Ubisoft’s PS4 article recommends progressing through system, connection, storage, and installation checks. Back up important data before using Safe Mode options: Ubisoft cautions that some of those options may cause data loss.
Rank #3
- Sleek 7-in-1 USB-C Hub: Features an HDMI port, two USB-A 3.0 ports, and a USB-C data port, each providing 5Gbps transfer speeds. It also includes a USB-C PD input port for charging up to 100W and dual SD and TF card slots, all in a compact design.
- Flawless 4K@60Hz Video with HDMI: Delivers exceptional clarity and smoothness with its 4K@60Hz HDMI port, making it ideal for high-definition presentations and entertainment. (Note: Only the HDMI port supports video projection; the USB-C port is for data transfer only.)
- Double Up on Efficiency: The two USB-A 3.0 ports and a USB-C port support a fast 5Gbps data rate, significantly boosting your transfer speeds and improving productivity.
- Fast and Reliable 85W Charging: Offers high-capacity, speedy charging for laptops up to 85W, so you spend less time tethered to an outlet and more time being productive.
- What You Get: Anker USB-C Hub (7-in-1), welcome guide, 18-month warranty, and our friendly customer service.
- Install available system updates. Restart after updating, then test the game before moving on.
- Power cycle the console. Shut the PS4 down fully, allow it to power off, then start it again and try the game.
- Test one launch while disconnected from the internet. If the result changes, record that outcome; the test can help narrow the circumstances but does not establish a permanent fix.
- Restore licences. Use the PS4 system’s licence-restoration function, then try launching again.
- Rebuild the database through Safe Mode if appropriate. Follow PlayStation’s instructions for entering Safe Mode and rebuilding the database. Back up first because some Safe Mode options may cause data loss; do not select other options casually.
- Check installation completeness and drive location. Confirm the game has finished installing and note whether it is on the internal drive or an external drive. If an external drive is involved, use Ubisoft’s guidance to check the installation and drive arrangement.
- Reinstall if appropriate. If the installation check has not resolved the problem, reinstalling is one of the steps in Ubisoft’s checklist. Allow the installation to complete before testing.
- Try the game on another PS4 if available. If the issue follows the game to another console, that is useful information for support; if it occurs only on one system, include that distinction in your case.
If the issue persists after the PS4 checklist, Ubisoft’s article directs players to PlayStation Support. The steps above are attributed to Ubisoft’s general PS4 technical article, not to a Valhalla-only or cross-platform procedure.
What older patch notes can—and cannot—tell you
Ubisoft’s Title Update 1.5.1 notes, dated 19 April 2022, list several fixes under “Performance and Stability.” They include a freeze related to equipping or unequipping the Forceful Rune on new expansion weapons, an Xbox Quick Resume “Failed to Save Game Progress” message, general performance and stability, and FPS drops in some scenes.
Those entries document issues addressed in that update at that time. They do not show that every player experienced them, prove that a current crash has the same cause, or identify the latest game update. If your symptom sounds similar, include the exact conditions in a support report rather than assuming the old patch note explains it.
Recommended Free Tools
Prepare a useful PC support case
Ubisoft’s Valhalla troubleshooting page asks players with a persistent PC issue to contact Ubisoft Support and attach DxDiag and MSInfo reports. These reports provide diagnostic information about the PC’s configuration for support to inspect; they do not guarantee a particular fix or response time.
- Describe what happens and when: before the splash screen, during loading, at a repeatable point, or after extended play.
- Include the exact error message, if one appears, and say whether the issue is a crash, launch failure, low FPS, or stutter.
- List the game and operating-system versions, relevant hardware, Graphics settings, and recent driver or system changes.
- Attach the DxDiag and MSInfo reports to the Ubisoft Support case as requested.
- Keep diagnostic files private; do not post them publicly, because they contain details about your system.
Ubisoft lists Assassin’s Creed Valhalla for PlayStation 5, PlayStation 4, Xbox Series X|S, Xbox One, Amazon Luna, Epic Games Store, Ubisoft Store, Steam, and Ubisoft+. Availability and editions vary. The troubleshooting route should match the platform where the problem occurs.
Frequently asked questions
What should I do first if Assassin’s Creed Valhalla crashes?
Note when the crash happens, whether it can be repeated, the platform, any displayed error, and recent system or driver changes. On PC, compare your setup with the appropriate Ubisoft requirements and use the Benchmark for performance testing if the game opens. There is no single cause or universal fix established for all crashes. Persistent PC issues should be sent to Ubisoft Support with DxDiag and MSInfo reports.
Rank #4
- Dual Converters, Infinite Potential：Includes 2× USB C male to USB A female adapters and 2× USB A male to USB C female adapters. Perfect for a wide range of uses—tablets with Bluetooth keyboards, expand USB ports on macbook, and more. Two different converters for all your daily needs
- Next-Level 10Gbps & 3A Charging: No more slow 480Mbps, this usb to usb c adapter has a transfer speed of up to 10Gbps, allowing you to do more transferring in less time. This usb adapter fits both USB A and USB C charger, supporting up to 3A fast charging
- Upgraded Exquisite Craftsmanship: With an aluminum alloy housing and metal connector, the usbc to usb adapter is extremely durable and sturdy. Rigorously tested to withstand more than 10,000 times of plugging and unplugging, ensuring long-lasting performance
- Broad Compatible: The usb c to usb adapter widely supports all USB C/ USB A devices like laptops, tablets, cellphones, car chargers, and phone chargers. Such as compatible with MacBook Pro/Air 2023/2022, Thunderbolt 4/3 Devices,Apple MagSafe Watch 9/8/7/SE/Ultra, iPad Pro 2022/2021, Samsung Galaxy S23/S20/S10, and iPhone 17/16/15 Pro. Plug and play
- Please Note: To reach 10Gbps speed, keep the cable under 3.3 ft. For USB A Male to USB C adapters, try flipping the USB C connector. USB C Male to USB A adapters support bidirectional 10Gbps transfer within 3.3 ft
Can the in-game Benchmark fix low FPS or stuttering?
The Benchmark measures the current configuration; it is not itself a repair. Ubisoft recommends adjusting the Graphics tab to better match system requirements and running the test again to compare. Change one setting or related group at a time and check whether normal play improves too. A Benchmark result does not prove that a crash or every scene-specific stutter has been resolved.
Free tools Windows power users keep installed
One-click scans. No signup required.
Does my PC need an SSD to run Valhalla?
Ubisoft lists 147 GB of available storage for its PC configurations. An SSD is recommended for the listed 1080p targets and required for its listed 1440p and 2160p targets. Check which target you are using and the actual available space on the drive. These specifications do not establish that installing an SSD will cure a particular crash or performance issue.
Are Ubisoft’s PS4 Safe Mode steps also right for PS5 or Xbox?
No. The detailed checklist described here is Ubisoft’s general PS4 technical guidance. Its Safe Mode and database instructions should not be applied indiscriminately to PS5 or Xbox. For those systems, confirm that the game and console are updated, record any error, and seek current steps from Ubisoft or the platform maker.
Do the April 2022 patch notes explain a current FPS drop or Xbox save message?
Not necessarily. Title Update 1.5.1, dated 19 April 2022, documented fixes for FPS drops in some scenes and an Xbox Quick Resume “Failed to Save Game Progress” message, among other performance and stability items. Those are historical notes about that update, not proof that a current symptom has the same cause or that it remains unfixed. Describe your current conditions to support instead of assuming the old note applies.
What should I send Ubisoft if the PC problem continues?
Ubisoft asks players with persistent PC issues to open a Support case and attach DxDiag and MSInfo reports. Include the exact error, when the issue occurs, your game and operating-system versions, hardware, settings, and relevant recent changes. Keep the diagnostic reports private rather than posting them publicly. Ubisoft does not promise a specific fix or response time in the guidance.
Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsFrequently Asked Questions
What should I do first if Assassin’s Creed Valhalla crashes?
Note when the crash happens, whether it can be repeated, the platform, any displayed error, and recent system or driver changes. On PC, compare your setup with the appropriate Ubisoft requirements and use the Benchmark for performance testing if the game opens. There is no single cause or universal fix established for all crashes. Persistent PC issues should be sent to Ubisoft Support with DxDiag and MSInfo reports.
Best Value
- 5-in-1 Connectivity: Equipped with a 4K HDMI port, a 5 Gbps USB-C data port, two 5 Gbps USB-A ports, and a USB C 100W PD-IN port. Note: The USB C 100W PD-IN port supports only charging and does not support data transfer devices such as headphones or speakers.
- Powerful Pass-Through Charging: Supports up to 85W pass-through charging so you can power up your laptop while you use the hub. Note: Pass-through charging requires a charger (not included). Note: To achieve full power for iPad, we recommend using a 45W wall charger.
- Transfer Files in Seconds: Move files to and from your laptop at speeds of up to 5 Gbps via the USB-C and USB-A data ports. Note: The USB C 5Gbps Data port does not support video output.
- HD Display: Connect to the HDMI port to stream or mirror content to an external monitor in resolutions of up to 4K@30Hz. Note: The USB-C ports do not support video output.
- What You Get: Anker 332 USB-C Hub (5-in-1), welcome guide, our worry-free 18-month warranty, and friendly customer service.
Can the in-game Benchmark fix low FPS or stuttering?
The Benchmark measures the current configuration; it is not itself a repair. Ubisoft recommends adjusting the Graphics tab to better match system requirements and running the test again to compare. Change one setting or related group at a time and check whether normal play improves too. A Benchmark result does not prove that a crash or every scene-specific stutter has been resolved.
Does my PC need an SSD to run Valhalla?
Ubisoft lists 147 GB of available storage for its PC configurations. An SSD is recommended for the listed 1080p targets and required for its listed 1440p and 2160p targets. Check which target you are using and the actual available space on the drive. These specifications do not establish that installing an SSD will cure a particular crash or performance issue.
Are Ubisoft’s PS4 Safe Mode steps also right for PS5 or Xbox?
No. The detailed checklist described here is Ubisoft’s general PS4 technical guidance. Its Safe Mode and database instructions should not be applied indiscriminately to PS5 or Xbox. For those systems, confirm that the game and console are updated, record any error, and seek current steps from Ubisoft or the platform maker.
The Tool Desk
Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →Do the April 2022 patch notes explain a current FPS drop or Xbox save message?
Not necessarily. Title Update 1.5.1, dated 19 April 2022, documented fixes for FPS drops in some scenes and an Xbox Quick Resume “Failed to Save Game Progress” message, among other performance and stability items. Those are historical notes about that update, not proof that a current symptom has the same cause or that it remains unfixed. Describe your current conditions to support instead of assuming the old note applies.
What should I send Ubisoft if the PC problem continues?
Ubisoft asks players with persistent PC issues to open a Support case and attach DxDiag and MSInfo reports. Include the exact error, when the issue occurs, your game and operating-system versions, hardware, settings, and relevant recent changes. Keep the diagnostic reports private rather than posting them publicly. Ubisoft does not promise a specific fix or response time in the guidance.
The Bottom Line
Match the troubleshooting path to the platform and symptom. On PC, check Ubisoft’s full requirements, use Benchmark comparisons to test Graphics changes, and contact Ubisoft Support with DxDiag and MSInfo if the issue persists. On PS4, follow Ubisoft’s general checklist carefully and back up before Safe Mode operations; do not treat that procedure as guidance for PS5 or Xbox.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
