If METRIA is crashing, lagging, or losing its connection, start with the official basics: clear the game’s cache and restart your device. For recurring Wi-Fi drops, METRIA also lists platform-specific network privacy settings to try. Check that your device meets the game’s recommendations; if the issue continues, contact support through the in-app form with details about your device, network, and when the problem occurs.
I can’t play the game normally. What should I do?
METRIA’s official Bugs and Troubleshooting FAQ recommends clearing the app cache when the game does not work normally. After clearing it, game data will be downloaded again when you log in, so use Wi-Fi if practical. Restart your device as part of the troubleshooting process, particularly if METRIA will not start or you are having a login or startup problem.
These are troubleshooting steps, not a guarantee: the FAQ does not identify one cause for every crash or lag problem. If the issue remains, contact support using the “Questions or problems with login/startup” category on METRIA’s contact form.
My Wi-Fi keeps disconnecting. What should I do?
Restart your device first. If Wi-Fi still drops while playing, METRIA’s FAQ gives the following platform-specific instructions. The labels and layout may differ by device. The publisher cautions that changing device settings is your responsibility; these steps are guidance for this connection symptom, not a general security recommendation.
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- GameSir Nova Lite wireless game controller is compatible with Windows 10/11, Switch, Android, iOS and Steam Deck.(2.4G dongle is included.)
- The GameSir Hall Effect joysticks specifically for No Dead Zone and No Drifting joystick performance.
- The Nova Lite pc controller offers the same precise and immersive experience with linear triggers as the popular PS5 controller, enhancing gameplay enjoyment.
- Enjoy unparalleled flexibility with three connectivity options—Bluetooth, 2.4G Wireless Dongle, and USB-C. Switch between devices effortlessly for a hassle-free gaming experience.
- The Bluetooth Controller features a 20Hz Turbo function with customizable buttons, including A/B/X/Y/LB/LT/RB/RT. Gamers can easily activate or deactivate the Turbo function by pressing the M button, providing a convenient way to enhance gameplay. Free your fingers and fully immerse yourself in the gaming experience.
On iPhone or iPad
- Open the device’s Wi-Fi settings and select the connected network (SSID).
- Turn off “Private Address” for that network.
On Android
- Open the settings for the connected Wi-Fi network.
- Go to Advanced > Privacy.
- Select “Use device MAC.”
If you are reporting the problem, note whether it happens on Wi-Fi, mobile data, or both, and whether restarting changed anything. That comparison can help describe the symptom; it is not listed as a required support-form field.
Check whether your device meets METRIA’s recommendations
METRIA’s FAQ lists the following mobile requirements. Meeting them does not guarantee smooth performance on every device, and the publisher says resolution can affect memory needs. Its FAQ also warns that performance and availability are not guaranteed on devices below the recommendations, devices no longer supported by their manufacturers or retailers, rooted devices, virtual machines or emulators, and devices using a VPN. Requirements may change, so check the live official FAQ for the current list.
Rank #2
- With broad game support, the Logitech Gamepad F310 works with old standbys to today's biggest titles, so it's easy to set up and use with your favorite games.
- Profiler software allows the gamepad to be programmed to perform keyboard and mouse commands for games without gamepad support.* * Requires software installation.
- A familiar control layout that doesn't require a learning curve to be able to use, with all the same buttons as on an Xbox 360.
- The unique floating D-pad rests on four switches-instead of a single pivot point-making it responsive to quick changes in direction.
- The six-foot cord lets you lean back and play a comfortable distance from your PC monitor.
| Platform | Recommendations listed by METRIA |
|---|---|
| Android | Android 12 or higher; at least 4 GB RAM |
| iPhone | iOS 16; iPhone XR or later, or iPhone SE (2nd generation) or later |
| iPad | iPadOS 16 on supported iPad generations |
If METRIA will not update
If the store displays “Open” but no update option, METRIA’s FAQ suggests refreshing the store listing through these platform-specific steps. These address a store update that is not appearing; they do not establish that installing an update will resolve a particular crash.
On iOS
- Restart the device.
- Open the App Store account page and pull down to refresh.
- Check “Upcoming Automatic Updates.”
On Android
- Restart the device.
- Open Google Play Store app settings and clear that store app’s cache and data.
- Check for METRIA again.
Contact METRIA support if the problem persists
If you can log in, use the email form inside METRIA so support can investigate character data. The contact page asks for your username and optionally your user ID, country and incident date/time, device name or model, how often the problem occurs, connection method, and OS version. Include when the issue began and whether it reproduces on Wi-Fi versus mobile data or after a restart; those details can make your report more useful.
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Rank #3
- Versatile Compatibility: Supports Xbox Series X/S, Xbox One X/S consoles, and PC Win10 and above (including the Steam game platform).
- Precise Control: Features Hall Joysticks and Hall trigger for comfortable feel, long life, and enhanced gaming accuracy.
- Plug-and-Play Convenience: USB wired connection (detachable) for easy setup and instant gaming without the need for additional drivers.
- Customizable Experience: Includes 2 custom back keys, allowing users to eliminate false triggers and enhance their gaming experience.
- Immersive Gameplay: Offers pulse type vibration trigger motor and asymmetric vibration grip motor for immersive tactile feedback.
Support replies in English. The contact page lists operating hours as 11:00 a.m.–6:00 p.m. Japan time and says submissions outside those hours are answered from the next business day; it does not promise a specific resolution time.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Is METRIA currently experiencing a known crash issue?
An official news update dated 2024-10-29 reported sudden crashes and freezes as confirmed bugs on some platforms and said the team would investigate. That notice is historical and does not establish that the bugs remain open or that there is a widespread problem now. Check current official news or ask support before treating a device-specific failure as a current outage.
Quick Recap
Best Value
- Ultra-low latency wired connection: Experience near-instantaneous response times with the Tegenaria Lite’s ultra-low latency wired connection, ensuring seamless and uninterrupted gameplay.
- Precise and anti-drift: GameSir Hall Effect sticks: Equipped with GameSir’s advanced Hall Effect sticks, the Tegenaria Lite ensures pinpoint accuracy with 360° seamless control. Built for precision and longevity, these sticks are highly responsive and immune to wear and tear, allowing gamers to elevate their gameplay across various titles.
- 1000Hz polling rate for instant response: Enjoy an ultra-responsive gaming experience with a 1000Hz polling rate. This ensures that your inputs are registered almost instantaneously, minimizing lag and maximizing your performance during competitive play.
- Cushioned and durable membrane triggers and buttons: The Tegenaria Lite features cushioned and durable membrane triggers and buttons. The cushioned feedback provides a comfortable experience while ensuring responsive operation.
- Dual asymmetric motors for subtle vibration: Equipped with dual asymmetric rumble motors, the Tegenaria Lite delivers both strong and subtle vibrations, making every small crash and shot feel as if they’re happening right in your hands.
Rank #4
- GameSir Nova Lite wireless game controller is compatible with Windows 10/11, Switch, Android, iOS and Steam Deck.No data cable included.
- The GameSir Hall Effect joysticks specifically for No Dead Zone and No Drifting joystick performance.
- The Nova Lite pc controller offers the same precise and immersive experience with linear triggers as the popular PS5 controller, enhancing gameplay enjoyment.
- Enjoy unparalleled flexibility with three connectivity options—Bluetooth, 2.4G Wireless Dongle, and USB-C. Switch between devices effortlessly for a hassle-free gaming experience.
- The Nova Lite features a 20Hz Turbo function with customizable buttons, including A/B/X/Y/LB/LT/RB/RT. Gamers can easily activate or deactivate the Turbo function by pressing the M button, providing a convenient way to enhance gameplay. Free your fingers and fully immerse yourself in the gaming experience.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
