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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteIf you suspect a cryptocurrency scam, stop sending money and report it promptly—even if you do not yet have every transaction detail. In the United States, the FBI directs victims to file with its Internet Crime Complaint Center (IC3) or contact a local FBI field office. Preserve your original records, but do not attach evidence to an IC3 complaint: IC3 says it does not accept attachments. These routes are specific to the United States; readers elsewhere should use their own country’s official reporting channels.
What to do first
- Stop sending money. Do not make another payment to the suspected scammer, including a purported tax, release charge, or verification fee.
- Preserve what you have. Keep messages, receipts, account records, and other material before deleting conversations, closing accounts, or changing devices. Store originals securely.
- Contact any service involved. If you used an exchange or other payment service, report the transaction through its official contact channel. Do not assume it can reverse a cryptocurrency transfer.
- Do not alert the suspected criminals about an FBI report. The FBI warns that doing so may compromise investigative efforts.
The FBI’s guidance is to report promptly with as much transaction information as possible, not to wait until every detail is available. FBI guidance for cryptocurrency scam victims
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What information to collect for a report
Build a clear record of what happened and when. Include the details you have; missing transaction data does not mean you should delay filing.
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- Services and locations: exchange, wallet service, peer-to-peer platform, or ATM/kiosk involved. For a kiosk, note its name or type and physical location if known.
- People and accounts: names or claimed identities, usernames, phone numbers, email addresses, websites, domains, and social-media accounts.
- How the contact began: where and when the person first contacted you and how they described the offer, investment, game, prize, or other reason for requesting payment.
- Communications and access: relevant emails, texts, chat messages, websites or apps, and any instructions involving one-time passcodes or two-factor authentication.
- Timeline: a chronological account of the contact, payment requests, transfers, and what happened afterward. Note any agencies or institutions you have already contacted.
The IC3 FAQ and IC3 complaint form ask for information about transactions, wallets, contacts, platforms, and incident details. If you lack a hash or a complete wallet address, file with the information available and explain what is missing.
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Where to report in the United States
FBI Internet Crime Complaint Center
For an internet-enabled cryptocurrency scam, submit a complaint through the FBI’s IC3. The FBI also identifies contacting a local field office as an option. These are reporting routes, not a guarantee that a case will be investigated or that funds will be recovered.
Other possible US reporting routes
The Federal Trade Commission lists additional places consumers may report fraud. Which route fits depends on the facts; a listing does not establish that a particular regulator has jurisdiction over your case.
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- FTC ReportFraud for consumer fraud.
- CFTC complaint where the alleged activity falls within the agency’s remit.
- SEC tips, complaints, and referrals where the facts concern matters within the SEC’s remit.
- The exchange or payment provider used to send the money, contacted through its official channel.
For the FTC’s consumer guidance, see What to know about cryptocurrency and scams. If you are 60 or older, IC3’s cryptocurrency information page says the National Elder Fraud Hotline, 833-372-8311, can assist with filing an IC3 complaint.
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How to preserve evidence
Keep original records in a secure place in case an agency asks for them. IC3 examples include cryptocurrency receipts, emails with full headers, webpages, chat transcripts, phone bills, telephony logs, and technical records. Preserve relevant material in its original form where possible; do not send it as an attachment to the initial IC3 complaint, which does not accept evidence attachments.
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Follow instructions from the agency or legal professional handling your matter if they ask for records in a particular format. The cited consumer guidance does not prescribe special forensic handling steps for every victim.
Save your IC3 complaint copy before leaving the confirmation screen
When you finish an IC3 submission, save or print the complaint from the confirmation screen before closing it or navigating away. IC3 says this is the only opportunity to retain a copy; it will not email or send an electronic copy. If you later obtain additional information, IC3 says to file a new complaint identifying it as an update. A submitted complaint cannot be canceled. Details are in the IC3 FAQ.
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What happens after you report—and what is not promised
IC3 analyzes complaints and may refer them to federal, state, local, or international law-enforcement partners for possible investigation. IC3 says it does not itself investigate complaints, cannot provide investigative status, and cannot promise that an agency will investigate or prosecute. Reporting helps provide information to authorities; it does not establish that cryptocurrency will be recovered.
Be wary of recovery offers
A person claiming they can retrieve lost cryptocurrency may be targeting you again. The FBI and IC3 warn about recovery scams, particularly services that demand an upfront fee. Do not pay someone simply because they promise to recover funds or claim special access to law enforcement. Verify agency and company contact details independently using official websites or phone numbers before responding.
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