What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
If Epic Games Launcher shows a cloud-save conflict, compare the dates and times and choose the newer file. If there is no conflict prompt, first check whether the game supports Cloud Saves and that the feature is enabled; then look for a local save copy. Epic warns that progress lost by selecting the older conflict file is not recoverable.
Resolve a cloud-save conflict safely
Epic says conflicts commonly occur when you play offline on one device while using Cloud Saves across multiple devices. When the Launcher asks which save to keep, compare the timestamps shown and select the newer file so you retain the latest progress. Do not choose based on which device you played on most recently if the displayed dates show otherwise.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
Fortnite eGift Card | $15.00 | Buy on Amazon |
| 2 |
|
Fortnite eGift Card | $50.00 | Buy on Amazon |
| 3 |
|
Fortnite eGift Card | $25.00 | Buy on Amazon |
| 4 |
|
Fortnite Physical Gift Card | $30.00 | Buy on Amazon |
| 5 |
|
Fortnite Physical Gift Card | $50.00 | Buy on Amazon |
Epic Games Store Support warns: “Any progress lost is not recoverable.” The warning refers to progress lost after selecting the older file in a conflict. Do not assume Epic or the game developer can restore an overwritten save.
If no conflict appears, check game support
Cloud Saves are not available for every Epic Games Store game. In the Launcher, open Library, select Filters, and look under Features for Cloud Saves. You can also check the game’s feature tags on its Store page. If the title does not appear in the filter, that is a reason to verify its support status—not proof that a cloud file is damaged. See Epic’s instructions for checking Cloud Saves support.
Crashes, No Sound, or Screen Glitches?
Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minutePC Slower Than It Used to Be?
A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11#1 Best Overall
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
Make sure Cloud Saves are enabled
In Epic Games Launcher, open Settings and select the Enable Cloud Saves checkbox. Enabling the setting allows supported games to use Cloud Saves, but it does not recreate a save that is already missing. Epic also cautions that disabling and re-enabling Cloud Saves while using multiple machines can lead to a conflict.
If you play on more than one device, keep the other devices offline or close the game on them while you resolve which copy is current. Avoid switching the setting off and on as a recovery attempt. Epic’s Cloud Saves setup instructions explain the setting.
Rank #2
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
Look for a local save copy
If there is no usable cloud copy, check the computer for a local save. Epic lists this common Windows location:
%localappdata%EpicGamesLauncherSavedSaves[EpicGamesAccountID][Yourgamefolder]
Quick wins for a faster PC:
Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Rank #3
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
The folder names in brackets are placeholders: the account ID and game folder depend on your installation. This is not a universal save location. Epic notes that games may instead save in locations such as:
DocumentsMy GamesorDocuments%LOCALAPPDATA%or%APPDATA%AppDataLocalLowSaved Gamesor a folder namedsavegames%APPDATA%Ubisoftfor some Ubisoft games
These are possible locations, not a list that applies to every game. For guidance on finding local saves, see Epic’s local-save location article.
Rank #4
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
When the save is still missing
If the game supports Cloud Saves, the setting is enabled, and you cannot find a local copy in the common locations, contact the game’s developer. Save-file locations and recovery options vary by title; Epic directs players to the developer for game-specific help. Its general Cloud Saving troubleshooting guidance may also help when syncing fails without an error code.
Quick Recap
Best Value
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
Recommended Free Tools
