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STAY Guest App Reviews: Ratings, Pros, Cons, and Alternatives

HotelTechReport’s 2026 page gives STAY Guest App a 4.8/5 average across 215 reviews. Here is what its review summary says—and what hotels should verify before choosing it.
Length3 min Posted Quest giverVGSources Team
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“STAY Reviews” most likely refers to STAY Guest App, hotel guest-experience software—not a video game or a single lodging business. HotelTechReport reports a 4.8/5 average from 215 reviews on its page checked in 2026; its separate AI summary analyzed 214 verified hotelier reviews. Those are review-platform figures, not independent product-test results.

Which STAY is this?

The name is ambiguous. The strongest exact-title match is HotelTechReport’s page for STAY Guest App, a platform for hotel guest services and staff workflows. It is unrelated to video games. Search results also include separate lodging businesses called About the Stay and Stay, so their reviews should not be treated as reviews of this software.

If you meant a particular hotel or accommodation business named STAY, this software review does not assess it.

What STAY Guest App does

HotelTechReport describes STAY as a hotel guest-experience operating system intended to digitize guest services and communications while supporting hotel operations. The page lists these capabilities:

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  • Concierge chat and guest feedback
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These are capabilities reported on the review page, not features independently tested here. The likely buyer is a hotel or resort operator evaluating a digital guest-service layer and related staff workflows.

What the review scores say

HotelTechReport’s page, checked in 2026, displays a 4.8/5 average across 215 STAY reviews. Its AI-generated summary says it analyzed 214 verified hotelier reviews. The counts differ because the page reports an overall review total and a separate summary sample; neither should be presented as an independent survey.

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HotelTechReport measure Displayed score
Overall average (215 reviews) 4.8/5
Ease of use 4.8/5
Customer support 4.8/5
ROI 4.6/5
Implementation 4.6/5

HotelTechReport’s AI synthesis, based on its stated 214-review sample, says hoteliers value operational efficiency, digitized guest services, fewer front-desk and room-service delays, real-time updates, integrations, and analytics. It also surfaces concerns about language options, phone support, and slow reporting updates. These are themes in the platform’s summary, not universal outcomes or verified product defects.

What the scores do—and do not—tell a hotel buyer

The scores suggest that reviewers on HotelTechReport rate usability and support highly, with somewhat lower ratings for ROI and implementation. They do not establish how the product will perform at a particular property, what it costs, or whether it integrates with a buyer’s existing systems. The page offers demo and price-quote actions, but the reviewed material does not give a dependable public price.

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HotelTechReport also quotes James Bishop, SiteMinder’s Vice President, Ecosystem and Strategic Partnerships, as saying on December 7, 2022: “Stay app is a comprehensive Guest Experience Application for hotels and resorts, with multiple modules included in the standard package to add value to their clients. This enables hotels to effectively communicate and market to guests during their experience.” This is an attributed industry statement displayed on a vendor-review page, not an independent evaluation or customer review.

Alternatives and how to compare them

HotelTechReport names Duve and Guestnet among STAY alternatives; its 2026 survey snippets also mention Crave Interactive and Hoteza. These names are starting points for a shortlist, not proof that one system is better overall. The available material does not support a complete, independently verified ranking.

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Before requesting demonstrations, compare the systems against the actual workflows and constraints of your property:

  • Property fit: hotel or resort type, size, and service model.
  • Guest experience: messaging, concierge needs, check-in and booking flows, service ordering, and language coverage.
  • Staff operations: how guest requests are routed, tracked, and closed.
  • Technical fit: required integrations and the reporting your team needs.
  • Delivery and support: implementation requirements, available support channels, and response expectations.
  • Evidence and cost: an itemized quote, current customer references, and the source, size, and recency of any review sample.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Support on Ko-Fi

Bottom line for hotels considering STAY

STAY Guest App is presented by HotelTechReport as hotel guest-experience software spanning guest services and staff workflows. Its review page shows strong ratings, while its own AI summary also flags concerns worth checking—especially language coverage, phone support, and reporting speed. Treat those ratings and themes as screening evidence, then verify workflows, integrations, support, implementation, and price directly for your property. No overall winner among STAY, Duve, Guestnet, or the other named alternatives is established by the available comparison evidence.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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