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NW-35978-2 Error Code on PS4 or PS5: What It Means

PlayStation’s retrieved error-code indexes do not list NW-35978-2. Its meaning is unconfirmed; record the exact code and console model, then contact PlayStation Support.
Length1 min Posted Quest giverVGSources Team
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The meaning of NW-35978-2 on PS4 or PS5 has not been confirmed in the PlayStation error-code listings checked for this article. Sony has not been verified as prescribing a specific fix for this exact code, so do not assume it identifies a network or hardware problem based on its letters or resemblance to another code.

What does NW-35978-2 mean on PS4 or PS5?

Its meaning remains unverified. PlayStation’s general error-code index covers PS5 and PS4, and its PS4 error-code index lists common PS4 codes. Neither retrieved listing includes NW-35978-2. That absence does not prove the code is invalid or has never been used; it means the available official listings do not establish what it means.

Do not infer a diagnosis from the “NW” prefix or from nearby-looking codes. A third-party listing of other NW-359xx codes does not confirm the meaning of this exact code.

What should you do when the code appears?

  1. Check the characters. Record the code exactly as displayed, including hyphens, to avoid acting on a mistyped or misread code.
  2. Note the circumstances. Write down whether it appeared on PS4 or PS5, what you were doing when it appeared, and whether it happens again.
  3. Contact PlayStation Support. Provide the exact code and your console model so support can assess the case. Sony’s contact page directs customers seeking product support to the PlayStation Support Site.

Because no code-specific Sony fix is established, there is no verified basis here for recommending network resets, factory resets, hardware replacement, or a purchase. PlayStation’s searchable error-code listings may change, so check the official indexes again if you revisit the issue later.

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Quick Recap

Bestseller No. 1
PlayStation DualSense® Wireless Controller – Remix Green - for PS5, PC, MAC & Mobile
PlayStation DualSense® Wireless Controller – Remix Green - for PS5, PC, MAC & Mobile
Heighten Your Senses. Discover Deeper, highly immersive gaming experiences.; Feel your in-game actions and environment simulated through haptic feedback
$84.00
Bestseller No. 2
Playstation 5 DualSense Wireless Controller - White (Renewed)
Playstation 5 DualSense Wireless Controller - White (Renewed)
DualSense Controller PS5 and PC compatible. Not compatible with PS4.; Devices with macOS 11.3, iOS 14.5, iPadOS 14.5 or tvOS 14.5 or later supported.
$58.00
Bestseller No. 4
PlayStation DualSense Edge Wireless Controller - Midnight Black
PlayStation DualSense Edge Wireless Controller - Midnight Black
Ultra Customizable Controls; Mappable Back Buttons; DualSense Wireless Controller Features Built In
$199.00
Bestseller No. 5
PlayStation DualSense® Wireless Controller – Midnight Black + USB Cable for PC
PlayStation DualSense® Wireless Controller – Midnight Black + USB Cable for PC
Enjoy precise, comfortable control over 10,000+ supported Steam games.; Play games streamed from your PS5 or PS4 console to your PC via the PS Remote Play App
$74.00
Best Value
PlayStation DualSense® Wireless Controller – Midnight Black + USB Cable for PC
  • Enjoy precise, comfortable control over 10,000+ supported Steam games.
  • Easily pair the controller directly to your Windows PC via Bluetooth or play as you charge with the included USB Type-C cable
  • Stay paired with up to four different Bluetooth devices, making it easy to enjoy the controller across Windows PC, Mac, PS5 consoles and smartphones. Discover more connection tips and tricks at playstation.com/pair-dualsense
  • Access the latest available controller firmware directly from your PC with the free-todownload PlayStation Accessories app
  • Play games streamed from your PS5 or PS4 console to your PC via the PS Remote Play App
Rank #4
PlayStation DualSense Edge Wireless Controller - Midnight Black
  • Ultra Customizable Controls
  • Mappable Back Buttons
  • DualSense Wireless Controller Features Built In
  • Replaceable Stick Modules and Caps
Rank #3
PlayStation DualSense® Wireless Controller - Midnight Black
  • Bring gaming worlds to life - Feel your in-game actions and environment simulated through haptic feedback*. Experience varying force and tension at your fingertips with adaptive triggers*
  • Find your voice, share your passion - Chat online through the built-in microphone. Connect a headset directly via the 3.5mm jack. Record and broadcast your epic gaming moments with the create button
  • A gaming icon in your hands - Enjoy a comfortable, evolved design with an iconic layout and enhanced sticks. Hear higher-fidelity** sound effects through the built-in speaker in supported games
  • Multi-device connectivity - Connect using a USB Type-C cable or Bluetooth technology and easily play on more devices including Windows PC and Mac computers.
  • Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range of blockbuster PC titles.
Rank #2
Playstation 5 DualSense Wireless Controller - White (Renewed)
  • Haptic feedback - Feel physically responsive feedback to your in-game actions with dual actuators which replace traditional rumble motors. In your hands, these dynamic vibrations can simulate the feeling of everything from environments to the recoil of different weapons. .Operating temperature : 41 °F to 95 °F (5 °C to 35 °C)
  • Adaptive triggers - Experience varying levels of force and tension as you interact with your in-game gear and environments. From pulling back an increasingly tight bowstring to hitting the brakes on a speeding car, feel physically connected to your on-screen actions.
  • Built-in microphone and headset jack - Chat with friends online using the built-in microphone or by connecting a headset to the 3.5mm jack. Easily switch voice capture on and off at a moment’s notice with the dedicated mute button. Internet and account for PlayStation Network required.
  • DualSense Controller PS5 and PC compatible. Not compatible with PS4.
  • PS Remote Play requires Remote Play App connected to Wi-Fi, PS4 or PS5 console with the latest system software and compatible game. A PS4 or PS5 console with a wired connection via a LAN cable is recommended. Version 4.0 of the Remote Play App on iOS and iPadOS or version 4.1 on macOS is required for games to be playable with the controller over Bluetooth.
#1 Best Overall
PlayStation DualSense® Wireless Controller – Remix Green - for PS5, PC, MAC & Mobile
  • Heighten Your Senses. Discover Deeper, highly immersive gaming experiences.
  • Feel your in-game actions and environment simulated through haptic feedback
  • Chat online through the built-in microphone or connect a headset directly via the 3.5mm jack
  • Play on more devices Connect using a USB Type-C cable or Bluetooth wireless technology so you can easily play on more devices including Windows PC and Mac computers, Android and iOS mobile phones.
  • Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range titles

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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