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Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Repair Windows errors before they cause bigger problemsFix Now →The meaning of NW-35978-2 on PS4 or PS5 has not been confirmed in the PlayStation error-code listings checked for this article. Sony has not been verified as prescribing a specific fix for this exact code, so do not assume it identifies a network or hardware problem based on its letters or resemblance to another code.
What does NW-35978-2 mean on PS4 or PS5?
Its meaning remains unverified. PlayStation’s general error-code index covers PS5 and PS4, and its PS4 error-code index lists common PS4 codes. Neither retrieved listing includes NW-35978-2. That absence does not prove the code is invalid or has never been used; it means the available official listings do not establish what it means.
Do not infer a diagnosis from the “NW” prefix or from nearby-looking codes. A third-party listing of other NW-359xx codes does not confirm the meaning of this exact code.
What should you do when the code appears?
- Check the characters. Record the code exactly as displayed, including hyphens, to avoid acting on a mistyped or misread code.
- Note the circumstances. Write down whether it appeared on PS4 or PS5, what you were doing when it appeared, and whether it happens again.
- Contact PlayStation Support. Provide the exact code and your console model so support can assess the case. Sony’s contact page directs customers seeking product support to the PlayStation Support Site.
Because no code-specific Sony fix is established, there is no verified basis here for recommending network resets, factory resets, hardware replacement, or a purchase. PlayStation’s searchable error-code listings may change, so check the official indexes again if you revisit the issue later.
Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errorsQuick Recap
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