If A Plague Tale: Innocence crashes, stalls while loading, or will not launch on PC, there is no single confirmed fix for every case. Work through these checks in order, starting with the game’s PC requirements and its installation files. Some steps apply only to a particular error or storefront, so use the ones that match your situation.
1. Check whether your PC meets the listed requirements
Steam lists the following minimum and recommended specifications for the PC version. These are baseline requirements, not a diagnosis of a specific crash.
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| Specification | Minimum | Recommended |
|---|---|---|
| Operating system | 64-bit OS | 64-bit OS |
| Processor | Intel Core i3-2120 or AMD FX-4100 | Intel Core i5-4690 or AMD FX-8300 |
| Memory | 8 GB RAM | 16 GB RAM |
| Graphics | GeForce GTX 660 or Radeon HD 7870, with 2 GB graphics memory | GeForce GTX 970 or Radeon RX 480, with 4 GB graphics memory |
| Storage | 50 GB available | 50 GB available |
Compare your actual CPU, GPU, memory, and free storage with Steam’s listing for the game. Meeting the minimum does not guarantee that a particular installation will launch, and falling short does not identify the cause by itself.
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2. Verify the game files in Steam
If you own the Steam version, file verification checks the installation for damaged or missing files and replaces them where needed.
#1 Best Overall
- Compatible with Windows and Android.
- 1000Hz Polling Rate (for 2.4G and wired connection)
- Hall Effect joysticks and Hall triggers. Wear-resistant metal joystick rings.
- Extra R4/L4 bumpers. Custom button mapping without using software. Turbo function.
- Refined bumpers and D-pad. Light but tactile.
- Open Steam and go to Library.
- Right-click A Plague Tale: Innocence and choose Properties.
- Open the installed-files section and select Verify integrity of game files. Focus’s older instructions call this section LOCAL FILES; the wording may differ in your current Steam interface.
- Wait for the check to finish, then try launching the game again.
Steam also recommends file verification for games that do not run after “Preparing to Launch”; see its launch troubleshooting guidance.
3. Install available Windows updates and restart
Focus’s PC troubleshooting guide recommends checking for Windows updates and restarting. Use the Windows Update settings for the version of Windows installed on your PC; menu names and layout can vary. After updates finish, restart before testing the game again.
Rank #2
- Supported Multi-Platform:Switch/Switch 2 (NO support wake-up function)/iOS/Android/Windows PC (Notice:Not compatible with Xbox, PlayStation or GeForce Now, For game platforms not mentioned, please consult customer service before buying）
- Connection modes:Wired/Bluetooth/Wireless Dongle(Connect to PC via Bluetooth : Select iOS (phone) mode, but it's not recommended; Dongle is more stable)
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4. Update your graphics driver carefully
Focus recommends updating the display driver. First identify whether your graphics card is from NVIDIA, AMD, or another manufacturer, then get the appropriate driver through that manufacturer’s official channel. Avoid third-party driver download mirrors.
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Focus also mentions Display Driver Uninstaller as part of a clean driver installation. Removing a driver is an advanced step: do not start there if a normal driver update is available, and make sure you have the correct replacement driver before removing the existing one.
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- 1000Hz Polling Rate on PC: Experience ultra-responsive gaming with a 1000Hz polling rate on PC, available through both wired and 2.4G wireless connections. This ensures instantaneous input registration, reducing lag and optimizing your performance for the most competitive gameplay.
- GameSir Nexus App: The G7 Pro is compatible with the upgraded GameSir Nexus app, which brings a significant upgrade over the original. It introduces powerful new features such as gyro settings, stick curve adjustments, and button-to-mouse mapping, giving you deeper customization and more control than ever before.
5. Check Windows Security for a blocked game executable
A security block is relevant only if Windows actually recorded one. In Windows Security, open Protection history and look for a protected-folder access event involving the game. If the verified game executable was blocked and you trust that installation, allow that executable through the relevant prompt or setting. Do not turn off antivirus or broadly weaken protection as a general troubleshooting step.
6. Test whether a background app is interfering
Focus advises temporarily disabling third-party startup applications to test for conflicts. This is a diagnostic check, not evidence that one particular app is known to break the game.
Rank #4
- Multi-Platform PC Gaming Controller: Working with Switch, PC, Android, and iOS devices via Bluetooth, wired, and wireless dongle connections.
- Hall Effect Joysticks: Delivering enhanced recentering performance for smoother control and superior anti-drift capability. Plus, with anti-friction rings.
- 2-Way Trigger Lock: With trigger stops, gamers can toggle between short and long pull positions. Additionally, gamers can activate hair trigger mode by pressing M+LT/RT (triggers must be in the long pull position).
- 1000Hz Polling Rate: This ensures that your inputs are registered almost instantaneously, minimizing lag and maximizing your performance during competitive play.
- Mechanical Circular D-pad: Designed for quick reactions and accuracy in every direction, this D-pad elevates your gaming experience with superior responsiveness.
- Use Windows’ current startup-app controls to disable nonessential startup items temporarily.
- Restart the PC and test whether the game launches or gets past the point where it normally fails.
- If the problem disappears, re-enable applications one at a time and test again to identify a possible conflict.
- Restore any startup settings you changed if the test does not help.
7. Repair DirectX files only if the error points to DirectX
Try the DirectX setup included with the Steam installation if the game reports a missing DirectX-related file, such as D3DCOMPILER or X3DAUDIO. Focus recommends this remedy for missing-file errors of that kind. It is not a general fix for unrelated crashes or loading stalls.
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Focus includes running the game executable as an administrator among its troubleshooting steps. For the Steam installation, the executable named in its guide is APlagueTaleInnocence_x64.exe. Locate the installed executable, open its file properties, and use the compatibility settings to select Run this program as an administrator. Test the game, then undo the setting if it makes no difference.
Best Value
- Platform Compatibility: This PC controller is designed for Windows PC, Steam, Switch, Android, and iOS. Xbox-style asymmetric stick layout for PC gamers. Three modes cover all your devices. Please check your device compatibility before purchase
- Three Connection Modes: 2.4G wireless, Bluetooth, wired USB-C. PC gets native XInput/DirectInput. Switch pairs via Bluetooth, no adapter. This gaming PC controller switches devices seamlessly. Stable wireless minimizes random disconnects during gaming
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- ABXY Layout Switch: Press B + Minus + Plus to swap between PC and Switch modes. Features: 1000Hz polling rate, RGB lighting, turbo. Note: designed without mic jack or gyro sensor
If the problem continues, send Focus Entertainment Support the information needed to distinguish a launch failure from a later crash:
- Your CPU, GPU, RAM, and Windows version.
- Whether you play through Steam or another storefront.
- The exact error message, if one appears.
- What happens: no launch, a startup crash, a loading stall, or a crash later in play.
- Which checks you tried and whether any changed the symptom.
Windows compatibility note
Focus’s support page warns that the game may not be fully compatible with the latest Windows 10 Insider Preview build. That statement is specific to Insider Preview builds; it does not establish that Windows 11, or every current Windows release, is incompatible.
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