If the Assassin’s Creed Valhalla Weekly Free Item is missing or unavailable, first check that the Tuesday reset has passed and that you have loaded a save. Ubisoft says the offer resets every Tuesday at 14:00 UTC and that a save file must be loaded to redeem it. Then reopen the Animus Store in-game.
Why can’t I claim the free item?
Ubisoft’s instructions set two key conditions: the weekly offer resets at 14:00 UTC every Tuesday, and you need to load a save file to redeem it. If the timer has just rolled over, check again after that time; if you are still at the title screen or menus, load into a save before checking the Animus Store. See Ubisoft’s Title Update 1.6.2 notes.
- Check that Tuesday 14:00 UTC has passed. Convert the time to your local time zone if needed.
- Launch the game and load a save file.
- Open the in-game Animus Store and check the Weekly Free Item again.
The offer is a randomized premium item: Ubisoft says most Animus Store items are eligible, while licensed-content items are excluded. That means the specific item can vary from week to week.
The timer reset but the item still says unavailable
A player report from May 2026 describes the timer resetting while the offer remained unavailable; the player said fully closing and reopening the game, then loading a save, helped. This is an anecdotal workaround, not an Ubisoft-confirmed fix or a guarantee that it will work for every account or platform. The report does not establish the cause.
#1 Best Overall
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
- Fully close the game rather than only returning to its title screen.
- Reopen it and load a save file.
- Check the Animus Store again.
If the offer remains unavailable after those checks, Ubisoft’s published instructions do not identify a platform-specific cause. The sources reviewed also do not establish a current outage specific to the Weekly Free Item. For an ongoing online-service connection problem, consult Ubisoft’s connectivity troubleshooting guide or contact Ubisoft Support. Include your platform, account region, when the timer reset, and whether the offer is absent or shown as unavailable.
I claimed the item, but I can’t find it
First check the location associated with the type of content, and make sure the relevant content is installed. Ubisoft’s missing-content guidance lists these locations:
Rank #2
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
- Gear, opals, runes, and weapons: Inventory.
- Hairstyles and tattoos: a Tattoo Shop.
- Ship cosmetics: the Shipyard.
- Raven and mount cosmetics: the Stable.
- Settlement cosmetics: the specified Ravensthorpe fixtures.
Ubisoft says most in-game content becomes available after completing “Family Matters” and speaking to Gunnar in Ravensthorpe. Its guidance does not identify that milestone as a requirement for claiming the Weekly Free Item, so do not treat it as a weekly-claim prerequisite.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What if the weekly offer still does not work?
Ubisoft’s Title Update 1.6.2 notes mention fixing an issue where items purchased in the Helix Store disappeared from inventory. That historical fix concerns missing purchased items; it does not establish a current Weekly Free Item outage or explain an unavailable offer.
Rank #3
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
If loading a save and checking the store again does not resolve the problem, contact Ubisoft Support with the details above. Buying Helix Credits is not an established remedy for an unavailable free weekly claim.
Quick Recap
Best Value
- Tri-mode Connectivity: Wired for Xbox, 2.4G & Wired for PC, and Bluetooth for Android. The G7 Pro supports seamless connectivity across Xbox, PC, and Android. Effortlessly switch between modes using the convenient physical mode switch.
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- 1000Hz Polling Rate on PC: Experience ultra-responsive gaming with a 1000Hz polling rate on PC, available through both wired and 2.4G wireless connections. This ensures instantaneous input registration, reducing lag and optimizing your performance for the most competitive gameplay.
- GameSir Nexus App: The G7 Pro is compatible with the upgraded GameSir Nexus app, which brings a significant upgrade over the original. It introduces powerful new features such as gyro settings, stick curve adjustments, and button-to-mouse mapping, giving you deeper customization and more control than ever before.
Rank #4
- BREAKER SERIES — Hold nothing back. Ice Breaker keeps it forever fresh with a mix of iced and frosted blues. Part of the collective debut of the Breaker special edition series.
- BOLD STYLE, BUILT TO PERFORM — Define your swagger with a wild, head-turning design. Stay elegantly on target with textured triggers built for every moment.
- RUBBERIZED GRIPS — Hold on to the action with rubberized grips on the back cases, designed for comfort and control during long gaming sessions.
- UP TO 40 HOURS OF BATTERY LIFE — Get up to 40 hours of battery life so you can keep playing without stopping to recharge.
- PLAY ACROSS EVERY SCREEN — Quickly pair with, play on, and switch between devices including console and PC. Stream games across mobile, gaming handhelds, Smart TVs, and supported VR headsets with XBOX Cloud Gaming.
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