Do these 3 things before closing this tab:
1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsSometimes—but being unplayed does not automatically make a game refundable. The seller’s policy matters, and some stores count a download or stream even if you never launch the game. Check the rules for the store and region where you bought it, then request a refund promptly.
How refund eligibility works
There is no universal refund rule for digital games. The seller, purchase channel, region, and purchase date can all affect eligibility. Policies may set a request deadline or playtime limit, or make downloading or streaming the deciding factor. A store’s voluntary policy is also separate from any consumer rights that may apply where you live.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
GameStop Physical Gift Card | $25.00 | Buy on Amazon |
| 2 |
|
Xbox Physical Gift Card | $25.00 | Buy on Amazon |
| 3 |
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Nintendo eShop Physical Gift Card | $100.00 | Buy on Amazon |
| 4 |
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Fortnite Physical Gift Card | $30.00 | Buy on Amazon |
| 5 |
|
Nintendo eShop Physical Gift Card | $50.00 | Buy on Amazon |
Policies at selected digital game stores
| Store and scope | What applies to an unplayed game | Important qualification |
|---|---|---|
| Steam | Valve’s usual policy allows a request within 14 days of purchase if the game has been played for less than two hours. Steam says it may review requests outside those conditions. | The playtime includes online, offline, and shared-library playtime. This is Steam’s policy, not a universal legal entitlement. See Steam’s Common Refund Questions. |
| PlayStation Store, US | A game or add-on can generally be cancelled within 14 days only if downloading or streaming has not started. Once it has started, the policy says it is not eligible for a change-of-mind refund. | The policy lists faulty products as an exception. Not launching a downloaded game does not meet the no-download condition. See PlayStation’s US cancellation policy. |
| Nintendo digital products, US | Payments are final and non-refundable unless Nintendo authorizes a refund or applicable law requires one. | The policy does not offer an automatic trial based on a 14-day period or limited playtime. See Nintendo’s US digital-products policy. |
| Ubisoft Store, digital PC games | Ubisoft’s policy allows requests within 14 days, provided the game has not been played for more than two hours. | Some digital items are excluded. Purchases from approved retailers are subject to the retailer’s policy. Ubisoft’s page was updated June 22, 2026. See Ubisoft Store’s policy. |
How to request a Steam refund
Use Steam Help to submit the request. Steam’s instructions describe how to apply; they do not guarantee that every request will be approved.
- Sign in to Steam Help.
- Open Purchases and select the game purchase.
- Choose the problem that best fits your request.
- Select I’d like to request a refund, complete the form, and choose Steam Wallet or the original payment method where offered. See Steam’s refund-request instructions.
What if you pre-ordered the game?
Steam says you can refund a pre-order any time before release. After release, its stated conditions are a request within two weeks of release and less than two hours of playtime. Check the store’s own pre-order terms if you bought elsewhere. See Steam’s pre-order refund policy.
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- Redeemable at US GameStop, EB Games, Babbage's, Electronic Boutique, EBX, Planet X, and Software Etc. stores. Also redeemable online at and GameStop.com and EBGames.com.
- Over 6,100 stores located throughout the United States.
- GameStop. Power to the Players.
- Redemption: Instore and Online
- No returns and no refunds on gift cards.
EU and UK withdrawal terms
Steam describes EU/UK statutory withdrawal terms separately from its voluntary refund policy. Its page says the withdrawal period for digital content ends 14 days after purchase or when downloading starts, whichever happens sooner; Steam contrasts this with its voluntary policy, which allows up to two hours to try a digital game. These terms are not a substitute for checking the law and transaction terms that apply to your country and seller. See Steam’s EU/UK withdrawal and refund information.
Quick Recap
Best Value
- Give the gift of fun with a Nintendo eShop gift code
- It's easy—apply it to your Nintendo eShop account in seconds.
- It ensures that you’ll always have funds on hand to help with purchases of new games and applications
- It’s designed for your Nintendo eShop purchases—no credit card required.
- The perfect gift for anyone who loves to play—including you. Choose from over 1,000 new, classic and indie games – delivered directly to your Nintendo Switch system.
Rank #4
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
Rank #3
- Give the gift of fun with a Nintendo eShop gift code
- It's easy—apply it to your Nintendo eShop account in seconds.
- It ensures that you’ll always have funds on hand to help with purchases of new games and applications
- It’s designed for your Nintendo eShop purchases—no credit card required.
- The perfect gift for anyone who loves to play—including you. Choose from over 1,000 new, classic and indie games – delivered directly to your Nintendo Switch system.
Rank #2
- XBOX GIFT CARD: Buy full digital game downloads, game add-ons, in-game currency, memberships, devices, apps, movies, TV shows, and more.
- DIGITAL GAMES: Choose from hundreds of games, from AAA to indie options. Start playing the moment your most anticipated game is available when you pre-order and pre-download it.
- GAME AD-ONS: Extend the experience of your favorite games with add-ons and in-game currency.
- MOVIES & TV SHOWS: Rent or buy new and popular movies and TV shows from a massive library.
- PERFECT GIFT: Great as a gift for a friend or yourself. Xbox Gift Cards are easy to use, never expire, and give the freedom to pick the gift they want. Enjoy more ways to play without a credit card attached to your Microsoft account.
What to check before you apply
- Confirm which store or retailer took payment; an approved retailer’s rules may differ from the platform’s.
- Check the policy for your region rather than assuming a rule applies worldwide.
- Note the purchase date and, where relevant, the release date for a pre-order.
- Check your playtime and whether downloading or streaming began.
- If the game is faulty or local consumer law may apply, explain that clearly in your request and consult the relevant regional terms.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
