If Genshin Impact is stuck loading, start with the official first-line checks: wait briefly and retry, switch networks, clear the game cache, and make sure the game is up to date. If that does not help, work through the device, resource, and storage checks below before reinstalling. The right fix depends on whether the game is frozen, downloading, or verifying files.
Try these seven fixes in order
HoYoverse’s loading-screen guidance, updated September 24, 2025, recommends changing networks, clearing the cache, checking the game version, waiting before trying again, and reinstalling if the problem persists. The added device and resource checks below are conditional: use them when the symptoms point to a freeze, download issue, or storage bottleneck.
1. Wait briefly, then try again
If the launcher or game is downloading or checking files, give it time to finish before closing it. A launcher at 100% may still be verifying resource integrity; HoYoverse advises waiting for verification to complete rather than assuming the process has stopped. HoYoverse’s download and installation guidance explains this distinction.
2. Switch to a different network
Try another connection, such as a trusted mobile hotspot instead of your usual Wi-Fi. A connection can be unstable or restricted even if other apps appear to work. If the issue happens during an update or download, HoYoverse also identifies network restrictions and security software interference as possible causes; check your connection and firewall or antivirus settings without downloading third-party repair tools. See HoYoverse’s update and download troubleshooting.
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3. Clear the game cache
Clear Genshin Impact’s cache using the settings available on your platform. The official loading-screen instructions do not give one universal menu path for PC, console, Android, and iOS, so use the platform’s app or system settings rather than following a path meant for another device. Avoid selecting options that delete account data or saved content unless the platform clearly explains their effect.
4. Check for the latest game version
Compare the version number shown in the bottom-right corner of the starting screen with the current version offered by the official launcher or your platform’s store. Install any available update through that official source, then try loading again. HoYoverse lists an outdated version among its loading-screen checks; its loading-screen instructions describe where to find the version number.
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5. Restart the game and device; check resources if it still freezes
Completely close the game, close unnecessary background apps, and restart the device. If the game remains frozen, use HoYoverse’s resource-integrity check: select the wrench icon on the login screen, or open Paimon Menu → Settings → Resources → Check Resource Integrity once you can reach the menu.
For PC, make sure the graphics driver is current. If it already is and freezing or performance problems continue, HoYoverse says to try a clean driver reinstallation. Its crashing, lagging, and freezing guidance also recommends checking that the device meets the recommended specifications and lowering graphics settings when performance is the issue.
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6. Check free storage and device capability
Make sure the device has free space for the game and its updates. HoYoverse warns that storage needs can increase with future updates, and devices below the published requirements may fail to start, show a black screen, or freeze. Its requirements page, updated November 11, 2025, lists minimum storage of 110 GB for Windows PC, 40 GB for Android and iOS/iPadOS, and 150 GB for PS5 and Xbox Series X|S. These are dated published figures, not a guarantee of current space needs; check the current official system requirements for your platform.
If you play on PC with a mechanical hard drive and downloads are unusually slow or failing, HoYoverse suggests considering an SSD and recommends SSD storage for a smoother experience. It is a conditional storage option, not a universal fix for a loading-screen hang; confirm your PC’s drive compatibility before buying anything.
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7. Reinstall, then contact support if needed
If the earlier checks do not resolve the issue, reinstall Genshin Impact from the official launcher or your platform’s store. Reinstallation is a later step because it requires downloading the game again. If the loading problem remains, contact HoYoverse Customer Support and include your in-game UID, platform, and a concise description of when the hang occurs. The official loading-screen article asks players whose problem persists to contact support with their UID.
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Choose the next check by what you see
- Launcher says 100%: wait for resource verification to finish before restarting the launcher.
- Download is slow or fails: try another connection, check available storage and security-software interference, and use the official launcher or platform repair route. HoYoverse’s common errors and error codes guidance covers related update and download causes.
- Game opens but freezes: close background apps, restart, check resource integrity, and on PC check the graphics driver.
- Device is below the published requirements or nearly full: address storage or capability constraints before repeating downloads or reinstalling.
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