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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Ubisoft does not publish a fixed duration for a temporary account lock. Its guidance says you will receive an email when the sanction is lifted, but it does not promise a wait time in minutes, hours, or days.
What to expect from a temporary Ubisoft account lock
Ubisoft says it cannot remove temporary locks placed on accounts. The account holder should watch for Ubisoft’s email notification that the sanction has been lifted; the notification is not a countdown or estimate of when access will return. Ubisoft also does not state how many failed sign-in attempts trigger a lock.
A temporary lock can prevent access to Ubisoft online games and services, as well as login pages on Ubisoft websites. Ubisoft lists too many failed login attempts as one possible reason, but says an account may be locked for other reasons too. See Ubisoft’s temporary-lock guidance and its overview of Ubisoft account locks.
Check whether it is an account lock or a game ban
| Sanction | Effect on access | What Ubisoft says to do |
|---|---|---|
| Temporary account lock | May block Ubisoft online games and services and Ubisoft website login pages. | Ubisoft says it cannot remove the temporary lock; watch for its email when the sanction is lifted. |
| Permanent account lock | Account access is locked. Ubisoft says locks may be temporary or permanent depending on the severity of the activity. | If you believe the permanent lock is a mistake, appeal it. Ubisoft asks for the sanctioned username and the reason for the appeal. |
| Temporary Rainbow Six Siege ban | Applies to the game; Ubisoft says you can still access other Ubisoft websites, games, and services during the ban. | Follow the guidance for the game-specific ban; do not confuse it with an account-wide login lock. |
For the game-ban distinction, see Ubisoft’s Rainbow Six Siege temporary-ban article. For the permanent-lock appeal route, see Ubisoft’s permanent-lock guidance.
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#1 Best Overall
- Personalize 5 customizable lighting zones with over 16.8M colors to match your setup or game and synchronize backlit lighting effects with other Logitech G devices using Logitech G Hub
- G213 Prodigy is a full-sized keyboard designed for gaming and productivity, with a slim body built for gamers of all levels and durable construction to repel liquids, crumbs, and dirt for easy cleanup
- Each key is tuned to enhance the tactile experience, delivering ultra-quick, responsive feedback while the anti-ghosting gaming matrix is tuned for optimal gaming performance, keeping you in control
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What to do while you wait
- Check the email associated with the Ubisoft account for Ubisoft’s notice that the temporary sanction has been lifted.
- Avoid relying on unofficial claims that the lock lasts a particular number of minutes, hours, or days; Ubisoft’s cited guidance gives no fixed duration or failed-attempt threshold.
- If Ubisoft identifies the lock as permanent and you believe it was applied in error, submit an appeal with the sanctioned username and your reason.
Secure the account after access returns
Once you can sign in, Ubisoft recommends protecting your credentials, enabling 2-Step verification, and reviewing your login history for unfamiliar activity. These are account-security measures; Ubisoft does not say they shorten or remove an active temporary lock. Its guidance is available in Improving the security on your Ubisoft account.
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