You can’t switch an Epic Games account from child to adult with a simple setting. If its date of birth is wrong, ask Epic to correct it through the Epic Games Support Assistant and complete the age verification it requests. If the birth date is correct but the account is restricted, the issue is more likely parental consent or a control setting—not an age record that needs changing.
First, identify why the account is restricted
“Child account” can mean different things. Epic distinguishes an incorrect date of birth from a Cabined Account that needs a parent’s permission, and from parental controls that may still affect an adult account. Use the route that matches the problem:
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| 1 |
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Fortnite eGift Card | $15.00 | Buy on Amazon |
| 2 |
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Fortnite eGift Card | $50.00 | Buy on Amazon |
| 3 |
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Fortnite eGift Card | $25.00 | Buy on Amazon |
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Fortnite Physical Gift Card | $30.00 | Buy on Amazon |
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Fortnite Physical Gift Card | $50.00 | Buy on Amazon |
- The date of birth is wrong: request an age correction through Epic Support.
- The date of birth is right, but the account is Cabined: a parent or guardian can complete the consent process for eligible features.
- You are an adult but purchases still require permission: check parental controls and try Epic’s recommended reset.
Epic does not let account holders view the date of birth stored on the account, so you may need to contact support to establish whether it needs correction (Kids Web Services Support).
Correct an incorrect date of birth
Epic’s supported route is an age-correction request—not entering a false birth date or creating another account to get around restrictions.
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- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
- Open the Epic Games Support Assistant and ask for help correcting the account’s age.
- Follow the age-correction process and provide the information Epic requests.
- Complete the applicable age verification. Epic says a verified parent or guardian must confirm the age if the account holder is under 18; a person who is 18 or older must complete age verification.
Epic does not state a guaranteed resolution time. Verification options and requirements may depend on location.
For a parent correcting a child’s date of birth
A parent or guardian should use Epic’s Parent/Guardian request form rather than trying to inspect the stored birth date in the account.
Rank #2
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
- Open the Parent/Guardian request form.
- Enter the guardian email address and verify it.
- Select the child’s account from the list.
- Describe the issue and include both the incorrect date and the correct date requested.
- Complete the form in one session.
If the child’s account does not appear, Epic says it may be associated with a different guardian email address.
If the account is Cabined, complete parental consent
A Cabined Account is restricted because of the player’s age and applicable local digital-consent rules. That does not necessarily mean the account has an incorrect birth date. A parent or guardian can follow Epic’s consent email, review the terms and privacy practices, choose from the available parental-control settings, complete adult verification, and confirm that the permissions were applied. The verification options vary by country.
Rank #3
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
This process can enable features for which parental permission is available; it does not correct an inaccurate date of birth. Epic describes Cabined Accounts as applying to users under 13 or the higher digital-consent age that applies in their region, so the threshold is not universal (Epic Games parental consent information).
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If an adult still gets a purchase-permission error
If you are an adult and the account still blocks purchases with a parental-permission message, Epic recommends checking parental controls. In the settings, change the highest parental-control preference to another setting, then change it back to the highest setting. This is a troubleshooting step for a lingering control issue; it does not change the account’s date of birth.
Rank #4
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
See Epic’s purchase-permission error guidance for the relevant account steps.
Quick Recap
Best Value
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
Which route should you use?
| What is happening | Who should act | What to do |
|---|---|---|
| The recorded age is wrong | Account holder; under-18 users need a verified parent or guardian to confirm age | Request an age correction through the Epic Games Support Assistant and complete the required verification. |
| A parent needs to correct a child’s birth date | Parent or guardian | Use the Parent/Guardian request form, verify the guardian email, select the child’s account, and provide both dates. |
| The account is Cabined, but the age is accurate | Parent or guardian | Complete the consent email and adult verification to approve eligible features. |
| An adult account still shows a purchase-permission error | Account holder | Review parental controls and try changing the highest preference, then restoring it. |
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
