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Marvel’s Avengers has different official crash-troubleshooting steps for PC, Xbox One, and PlayStation 4. Start with the steps for your platform—updates and a restart or power cycle—before reinstalling. These are support recommendations, not guaranteed fixes or a diagnosis of every crash.
Start with the steps for your platform
The instructions below come from official Square Enix and Crystal Dynamics support pages accessed October 8, 2026; those pages do not show publication dates. Crystal Dynamics’ detailed console procedures name Xbox One and PS4. Menu paths and procedures may differ on newer consoles, so check current platform support instructions before applying a PS4-specific step to PS5 or an Xbox One step to a newer Xbox.
PC: update, restart, then consider reinstalling
- Connect the PC to the internet and make sure Marvel’s Avengers is up to date.
- Update the graphics card drivers.
- Restart the PC and test the game.
- If the crash continues, Square Enix recommends reinstalling the game.
For a support request, Square Enix asks PC players to include MSInfo and DxDiag. To generate them, open the Windows Run dialog, enter msinfo32 for MSInfo or dxdiag for DxDiag, then save the reports. Crystal Dynamics’ technical support page points Steam players to its support guidelines and performance-tuning guide, but does not reproduce their individual settings steps.
Xbox One: perform a full power cycle
- Hold the Xbox One power button for 10 seconds to turn off the console.
- Unplug the power cable and wait 10 seconds.
- Reconnect the cable, start the console, and launch the game.
- If the problem remains, install the latest console updates and make sure the console is in a well-ventilated area.
- As a later step, reinstall the game and add-ons. Crystal Dynamics also describes deleting the game, installing another game or demo of roughly similar size, then reinstalling Marvel’s Avengers and its DLC.
The power-cycle timing and reinstall suggestions are official troubleshooting instructions, not evidence that a particular cause has been identified.
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PS4: power cycle before database rebuilding
- Check that the latest game version is installed.
- Turn off the console, unplug it, and wait two minutes.
- Reconnect the console, start it, and test the game.
- If needed, reinstall the game. Crystal Dynamics describes installing another game or demo of roughly similar size before reinstalling Marvel’s Avengers and its DLC.
- Only after the earlier steps, consider rebuilding the database using the PlayStation 4 procedure in Square Enix’s support article.
Square Enix’s database instructions specifically name PS4 and DualShock 4. Do not assume their menu sequence applies to PS5.
If the same bug persists, consider save recovery
Crystal Dynamics recommends closing and restarting the game first. If the same bug continues, its guidance describes loading a backup save through Settings > Gameplay > Backup saves on PS4 and Xbox.
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For Steam, the official instructions describe replacing the active save with another save file. This is a manual file change that can affect progress, so copy the save files to a separate location before proceeding. The support article’s sequence is:
- Close the game.
- Open the Marvel’s Avengers folder under Documents and copy the save files to a separate location.
- Remove
save1_1.dat. - Rename another save file to
save1_1. - Start the game and check whether the issue remains.
Follow Crystal Dynamics’ bug-report guidance for the exact save-file naming and recovery details if your folder differs from this description.
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What to include in a support request
A useful report makes the crash easier to identify without assuming a universal cause. Crystal Dynamics asks players to describe the mission, what happened, and the steps immediately before the problem; include a screenshot or video if possible.
- PC: attach DxDiag, MSInfo, game logs, and any
.mdmpfile. - Console: provide the console model and relevant platform details.
- Any platform: state whether the issue repeats, the mission or activity involved, and what you had just done.
Official support pages list troubleshooting actions but do not establish one root cause or guarantee that any step will resolve a particular crash.
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Official support references
- Square Enix: Marvel’s Avengers PC crash troubleshooting
- Crystal Dynamics: Technical support and platform troubleshooting
- Square Enix: Xbox crash troubleshooting
- Square Enix: PlayStation crash troubleshooting
- Crystal Dynamics: Bug reporting and save recovery
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