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If Supermarket Simulator keeps closing or hanging on a Windows PC, start with low-risk checks: confirm your PC meets the game’s requirements, restart Windows and Steam, update the game, and verify its files in Steam. If the whole computer freezes, restarts, or powers off, treat that as a system-stability problem—not just a game crash. No single fix is established for every cause.
First, identify what is crashing
Note whether Supermarket Simulator closes to the desktop, stops responding during launch, or causes Windows itself to freeze, restart, or shut down. Record any error text and when the failure occurs, such as at startup or after playing for a while. These details help distinguish a game problem from a wider PC issue.
- Game closes or hangs, but Windows remains usable: begin with Steam, game-file, update, and settings checks below.
- Windows freezes, restarts, or powers off: check the system-level guidance below as well. A game crash alone does not establish what caused a full-system failure.
Check the PC and try the low-risk fixes
Compare your PC with the listed requirements
Steam lists these Windows requirements for Supermarket Simulator. The listing specifies Windows 10 (64-bit); it does not separately state Windows 11 certification.
| Requirement | Minimum | Recommended |
|---|---|---|
| Operating system | Windows 10 (64-bit) | Windows 10 (64-bit) |
| Processor | Intel i5-3550 or AMD Ryzen 5 2500X | Intel i5-7600K or AMD Ryzen 5 2600X |
| Memory | 8 GB RAM | 16 GB RAM |
| Graphics | NVIDIA GTX 1050 or AMD R9 270X | NVIDIA GTX 2070 or AMD 5700 XT |
| DirectX | Version 11 | Version 11 |
| Available storage | 5 GB | 5 GB |
These are the requirements Steam publishes, not a diagnosis of a particular crash. If your PC falls below the minimum, that is relevant context, but it does not by itself prove the cause. See the Supermarket Simulator Steam listing.
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Restart, update, and reduce conflicts
- Close Steam and restart Windows, then reopen Steam and launch the game.
- Install available updates for the game and Windows.
- If the issue began while an overlay or other background app was active, close that app temporarily and test again. Change one thing at a time so you can tell whether it made a difference.
Verify the installed game files in Steam
- In your Steam Library, right-click Supermarket Simulator and select Properties.
- Open Installed Files, then select Verify integrity of game files.
- Wait for Steam to finish and test the game again.
If you recently changed a mod, graphics setting, overlay, or performance-tuning setting, undo that change individually and retest before trying another adjustment.
Test display settings cautiously
One player reported that enabling V-Sync and setting a 60 FPS cap stopped their crashes. That is an individual report, not a confirmed fix for other PCs. If you try it, change only those settings and see whether the result is repeatable; restore the previous settings if it does not help. Read the Steam community discussions.
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Do not delete a save without a backup
A 2024 forum user reported that deleting a save helped in their case, but deleting it can remove progress. Try the reversible checks first. If you decide to investigate the save, back it up before changing or removing anything.
The user-submitted thread gave this possible save location: C:UsersUsernameAppDataLocalLowNokta GamesSupermarket SimulatorSaveFile.es3. Replace Username with the relevant Windows account name, and confirm that the file and location apply to your installation before touching it. User folders and game versions can vary; this is not an official support procedure. See the community thread and other player reports.
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If Windows itself freezes or restarts
For a system-level failure, note the exact time and any error shown. Check Windows Reliability Monitor or Event Viewer for entries around that time. Those records can help identify what Windows logged, but the failure should not automatically be attributed to Supermarket Simulator. If the PC repeatedly powers off or restarts, seek qualified PC support.
Do not turn off antivirus or firewall protection as a routine crash fix. A community user blamed firewall blocking for their own issue, but that report does not establish a generally safe or necessary change. If you are specifically investigating a network-permission issue, limit any exception to the game and restore the original setting if it does not help.
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When to contact the developer
If the game still fails after the basic checks, contact Nokta Games at [email protected]. Include your Windows version, PC specifications, game version, exact error text, when the crash happens, and the steps you have already tried. Steam lists Nokta Games as the developer and publisher and provides this support email. Check the Steam store listing.
Quick Recap
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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