Start by identifying which problem you have: a crash or poor performance, trouble connecting to online services, or progress/content missing after a platform change. Ubisoft directs each issue to a different troubleshooting path, so the right next step depends on your platform and when the problem occurs.
First, identify the failure
Note your platform (PC, PlayStation, or Xbox), what you were doing when the problem began, and any error text or code. Separate a game that will not launch from one that crashes during play or runs at low frame rates; treat an inability to reach online services as a connection issue, not a crash.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
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The Crew Motorfest | $27.20 | Buy on Amazon |
| 2 |
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Gran Turismo 7 Standard Edition - PlayStation 5 | $42.65 | Buy on Amazon |
| 3 |
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Wreckfest (PS5) | $24.00 | Buy on Amazon |
| 4 |
|
Wreckfest - PlayStation 5 | $29.99 | Buy on Amazon |
| 5 |
|
RIDE 5 - PS5 | $28.00 | Buy on Amazon |
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- Crash or low performance: use Ubisoft’s general troubleshooting guide.
- Online connection error: use Ubisoft’s The Crew Motorfest connectivity guide.
- Missing progress or content after switching platforms: check the Ubisoft account linked to the game, then determine whether the particular content is shared across platforms.
The linked guides are Ubisoft’s platform-specific instructions; follow the steps shown there for your system rather than applying fixes intended for a different platform.
If The Crew Motorfest crashes or runs poorly
Ubisoft separates crashes and low frame rates from online connectivity issues and directs players to its general technical troubleshooting guide. Use that guide for your platform and symptom. The support page does not establish one universal fix for launch crashes, in-game crashes, or poor performance, so do not assume that a network change or reinstall is the appropriate remedy.
#1 Best Overall
- Welcome to Motorfest - the ultimate driving experience! Explore the versatile open game world in O'ahu Island in Hawaii and experience fast races, themed events and more!
- With hundreds of legendary vehicles for your collection you have plenty of opportunity to prove your skills and whizz through the streets of Honolulu
- The Motor Party is a constant favorite of automotive culture festivals, where you can test over 600 vehicles alone or with your crew and explore the new gaming world in Hawaii
- Discover the playlists and drive in theme-based promotions that take you to the most fascinating worlds of car culture, such as American muscle cars or Japanese street racing
- Compete in exciting competitions, develop your own style, participate in themed events, collect the most iconic cars, master all the challenges and expand your collection with the legendary vehicles
PC performance support cases
If you contact Ubisoft about a PC performance problem, Ubisoft asks for current DxDiag and MSInfo reports. Include them with a clear description of when the slowdown or crash occurs, along with any error message.
If you cannot connect to online services
Use Ubisoft’s Motorfest connectivity troubleshooting guide for the relevant platform. If the problem continues after following its instructions, contact Ubisoft Support.
Rank #2
- With the return of classic cars, iconic tracks, and fan-favourite modes like GT Simulation and Sport Mode - Gran Turismo 7 is the complete Real Driving Simulator, 25 years in the making.
- Find your line. Whether you're a racer, collector, tuner, designer, photographer or arcade fan - immerse yourself in the facets of automotive culture that matter most to you.
- Connect and compete. Join an international community of drivers to share race strategies, tuning tips, livery designs and photos, before taking to the track to go head-to-head.
A connection error by itself does not establish that Ubisoft’s servers are down. Check current service information through Ubisoft before concluding there is an outage; live server status is not established here.
If progress or content is missing after changing platforms
Confirm the Ubisoft account
Make sure the new platform is using the same Ubisoft account as the one associated with your previous progress. A different account can make saved progress or eligible shared content appear absent.
Rank #3
- Awesome cars - old, banged-up, patched-together cars that simply ooze style! From old American heavy-hitters to agile Europeans and fun Asians, you won't find anything like this in other gamesMeaningful customization - change not only the look of your cars but also upgrade their body armor!
- Multiplayer - wreck your friends online and take racing to the limit while chasing for Demolition dominance!
- Challenge modes - have hilarious fun with crop harvesters, lawns mowers, school buses, three-wheelers and more!
- 1 player game Network Players 2-16 - Full game requires PlayStation Plus membership to access online multiplayer
Check whether the specific content is shared
Ubisoft says, “The Crew Motorfest supports automatic cross-progression between all platforms.” Its support article qualifies that only some in-game content is shared. Cross-progression therefore does not mean every purchase, item, or entitlement transfers. If the account is correct but a particular purchase or item is still missing, ask Ubisoft Support to check that entitlement rather than assuming it is included in cross-progression.
Check whether a recent update addressed the issue
Ubisoft’s Season 11 patch notes, dated October 7, 2026, list fixes for several crash issues, disconnections with the error MISHAP_FLICKERING-LIGHT_289 after completing challenges, an Xbox Series error message after internet loss in the main menu, and a missing reward pop-up. A listed fix does not guarantee that it resolves every player’s similar symptom.
Rank #4
- Awesome cars - old, banged-up, patched-together cars that simply ooze style! From old American heavy-hitters to agile europeans and fun asians, you won't find anything like this in other games.
- Meaningful customization - change not only the look of your cars but also upgrade their body armor!
- Multiplayer - wreck your friends online and take racing to the limit while chasing for Demolition dominance!
- Challenge modes - have hilarious fun with crop harvesters, lawns mowers, school buses, three-wheelers and more!
The same notes list update downloads of 52 GB on PC, 12 GB on Xbox Series, 9 GB on Xbox One, 10 GB on PS5, and 9 GB on PS4. These are patch sizes, not storage requirements or recommended system specifications. See the official Motorfest news and patch notes for update details.
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If the official troubleshooting steps do not solve the problem, report it to Ubisoft with enough detail for someone else to reproduce it. Ubisoft recommends including:
Best Value
- 8057168506976
- 10RID052
- The route to the issue: what you were doing before it happened.
- The behavior you expected and what happened instead.
- Steps to reproduce the problem.
- Any workaround you found.
- Images or video that show the symptom, if available.
You can check the status of a submitted report in My reported issues. For platform-specific troubleshooting or an entitlement question that remains unresolved, contact Ubisoft Support.
Quick Recap
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