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1Scan for outdated or missing drivers - takes under a minute2Clear out junk files and repair common Windows errors3Fix the driver behind crashes, sound loss and screen glitchesIf your game is the MOC Games edition of Stickman GO, protect the existing installation before changing devices and ask MOC Games to confirm the current account-binding or recovery procedure. First verify the developer and package identity: MOCGAME JOINT STOCK PTE. LTD. and com.gp.hcr.moc. Then use the support route published for that edition, describe your platform and character or server details, and keep any purchase receipts. The available official information does not confirm a particular login provider, Settings path, guest-account recovery method, recovery deadline, or guarantee that progress can be restored.
This guide applies only to the Android and Windows listing identified above. Several unrelated listings use the same or a similar name, so their instructions and contact details should not be substituted.
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Confirm that you have the MOC Games edition
Account advice is only useful when it matches the installed game. Open the store page for your copy and compare the identifying details below. The listing identified in the available official material describes an RPG/MMORPG available on Android and Windows, names MOCGAME JOINT STOCK PTE. LTD. as developer, and uses package ID com.gp.hcr.moc. Its listed update date is July 7, 2026; store information can change, so recheck the live page when you contact support.
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| Check | What the MOC Games listing shows | Why it matters |
|---|---|---|
| Game title | Stickman GO | Other publishers use the same or a similar title. |
| Developer | MOCGAME JOINT STOCK PTE. LTD. | Support instructions belong to this publisher, not to every game with this name. |
| Package identity | com.gp.hcr.moc |
A package mismatch is a warning that you are looking at another edition. |
| Platforms listed | Android and Windows | Tell support which platform held the missing progress and which one you are using now. |
If the developer name or package ID differs, stop before sending personal information. Find the support contact shown on the listing actually installed instead.
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Why the package check is essential
Multiple Google Play entries are titled Stickman GO. The MOC Games listing uses [email protected], while a separate listing from HAPPY TIME GAMES displays [email protected]. The second address is not a backup for the MOC Games edition. Matching the developer and package ID prevents your case from being routed to the wrong company and prevents you from disclosing receipts or account details to an unrelated support team.
Protect progress while the old device still works
The safest time to clarify account protection is before a phone reset, uninstall, or device replacement. The publisher has not published a verified in-game binding sequence for this edition, so use the old installation as evidence and ask for the current procedure rather than guessing.
Keep the working installation intact
- Do not uninstall the game, clear its storage, or factory-reset the device until support tells you that the account is linked or gives you another safe procedure.
- Keep the old device charged and connected to a reliable network while you document the account. A working session may reveal the character name, server, player ID, or other details that are difficult to reconstruct later.
- Do not sign out, switch servers, or create a replacement character merely to test a suspected login. Record what you see first.
- Do not rely on an operating-system backup as proof that a server account is protected. The publisher has not stated whether local backups preserve guest data or restore a character on another device.
Record identifying information
Take screenshots or write down the details visible in the game, including the character name, server, level, guild, player ID, and the approximate last time the progress was present. These are practical suggestions for helping customer service locate an account, not a published list of mandatory evidence.
Capture the title screen and any account, profile, or server screen that identifies the edition. Note whether the old device is Android or Windows, the device model, and the operating-system version. Keep the original files unedited so that dates and context remain clear, but crop or redact private notifications before sending them.
Ask for binding instructions before moving devices
Tell support that you still have access and ask exactly how to bind the account for your edition, region, and platform combination. Ask whether the same account can be opened on Windows after Android (or the reverse), which sign-in identity must be used on the replacement device, and how to verify that synchronization succeeded. Do not assume that a Google, Facebook, Apple, Microsoft, or other provider is supported simply because another game uses it.
Ask whether binding is reversible, whether one provider can be attached to only one character, and what to do if the new device initially opens a blank account. These questions do not imply that the feature exists; they help support give you edition-specific instructions instead of a generic answer.
Secure the identity you may use
If support confirms a provider account, secure that provider independently with a unique password and its available multi-factor protections. This protects the sign-in identity; it does not prove that Stickman GO supports that provider or that the game will restore a guest session.
Use the same spelling, account address, and platform identity that support confirms. Avoid creating several new provider accounts while testing, because a new login can create a new character and make the account history harder to explain.
Preserve transaction records
Keep receipts for purchases made on the account. A receipt can help support distinguish your account from another player, but the publisher has not stated that receipts are required or sufficient for recovery. Redact payment-card numbers, passwords, authentication codes, and unrelated personal data before sending anything.
Save the order number, purchase date, store used, currency, and item description when available. Do not send a full card statement unless support specifically explains why it is needed and how it will protect the data.
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Use the edition’s published support routes
The MOC Games store listing displays [email protected] as its support email. Developer replies on the listing direct players with problems to customer service through the official Facebook page at facebook.com/stickmango.vn. Verify that these details still appear on the current listing when you write, because store pages and developer contacts can be updated.
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Use the Facebook page as a route to customer service, not as a place to publish your account evidence. Check that the page address is exactly facebook.com/stickmango.vn and be cautious of look-alike profiles or unsolicited direct messages asking for passwords, one-time codes, or remote access.
- Identify the edition. Include the developer name and package ID
com.gp.hcr.mocso the team does not confuse your case with another Stickman GO listing. - State whether this is prevention or recovery. Say whether the old device still opens the account, whether you changed platforms, and when the progress disappeared.
- Include useful context. Provide your platform, approximate dates and times, server, character name, player ID if visible, device model and operating-system version, and relevant purchase receipt numbers. These are suggested details, not official requirements.
- Ask focused questions. Request the current account-binding steps, supported sign-in methods, cross-platform rules, and the evidence needed for your specific case.
- Protect the conversation. Never send a password, one-time code, full payment-card number, or remote-access permission. Use only the published support route and be cautious of accounts impersonating customer service.
- Keep a case record. Save the sent message, attachments, dates, and any ticket or reply number. If you follow up, reply in the same conversation so the history remains together.
A message you can adapt
Subject: Stickman GO account binding/recovery – com.gp.hcr.moc
Hello MOC Games support,
I am using the Stickman GO edition developed by MOCGAME JOINT STOCK PTE. LTD. (package com.gp.hcr.moc).
Platform holding the progress: [Android or Windows]
Current platform: [Android or Windows]
Character/server: [details]
Player ID, if shown: [details]
Last confirmed access: [date and approximate time]
What changed: [new device, reinstall, reset, missing character, or other issue]
Please tell me the current account-binding or recovery procedure for this edition and what evidence you need. I can provide relevant purchase receipts with sensitive payment information redacted.
Thank you.Replace each bracketed item before sending. Do not include your password or a sign-in verification code.
Recover progress that has disappeared
Recovery depends on what happened and on whether the old session is still available. Work through the branches below without deleting the remaining local data.
If you bought a new phone or computer
- Leave the old installation untouched.
- Confirm the new installation is the same MOC Games edition by checking the developer and package identity.
- Ask support which binding or sign-in method is valid before attempting repeated logins.
- Use the exact identity and server that support confirms. A different server can look like an empty account even when the original data still exists elsewhere.
- If the new device opens a fresh character, stop creating progress on it and report the situation with both device details and the original character information.
Do not uninstall the new copy while waiting unless support instructs you to. Record the first screen you see, including the selected server and any newly assigned player ID, because those details can help explain which account was opened.
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If you reinstalled or cleared app data
Do not assume that reinstalling recreates a server account. The available official material does not say whether guest data survives an uninstall, whether local saves are recoverable, or how long the publisher retains them. Contact support with the last known character and server details and ask what, if anything, can be restored.
If the old device is still available, stop using the app until support responds. Clearing storage can remove information that would otherwise help distinguish a local guest session from a bound account.
If the character or server appears empty
Check that you are using the same edition, platform identity, region, and server that held the progress. Record the screen showing the empty state, then contact support rather than repeatedly switching accounts. Similar titles and separate servers can produce an apparently missing character without proving that data was deleted.
If the old device is lost, broken, or wiped
Gather whatever remains: screenshots, player identifiers, character and server names, approximate dates, device information, and purchase receipts. Explain that the original installation is unavailable. Support must determine whether the account was bound and whether its records can be located; no published recovery guarantee or deadline has been established.
If you suspect unauthorized access
Tell support that the issue may be an account-security incident, include the last time you controlled the account, and secure any confirmed sign-in provider immediately. Do not post player IDs, receipts, or private correspondence publicly on social media.
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Change the password of the confirmed provider from its official app or website, review active sessions, and enable available multi-factor protection. Those steps secure the provider account; they do not independently restore Stickman GO progress. If the game uses a guest session, tell support that explicitly rather than claiming a provider account was attached.
What is and is not officially established
| Question | What is established | What remains unconfirmed |
|---|---|---|
| Where to ask for help? | The listing provides [email protected]; developer replies point players to facebook.com/stickmango.vn. | Response times, escalation rules, and regional availability. |
| How do I bind the account? | No public, edition-specific sequence was identified. | Menu path, supported providers, guest-account rules, and cross-platform behavior. |
| Can lost progress be restored? | Support can investigate a report. | Recovery eligibility, evidence requirements, retention period, and any guarantee. |
| Is the app technically secure? | Google Play displays developer-provided data-safety declarations. | A broader security assessment, encryption design, or independent verification. |
Do not borrow account steps from another publisher’s Stickman game. Instructions mentioning guest accounts or linking Google, Facebook, or Apple accounts may be correct for those games and still be wrong for com.gp.hcr.moc.
Likewise, do not treat a support answer for the HAPPY TIME GAMES listing as an answer for MOC Games. The title alone is not enough to identify the account system.
Privacy and data-safety considerations
Google Play’s data-safety section for this listing declares that the app may collect and share device or other IDs, that data is not encrypted, and that users can request deletion. These are developer-provided store declarations, and the page notes that practices may vary or be updated. They should not be read as a complete technical security audit.
When opening a recovery case, send the minimum information needed to identify the account. Redact payment details and unrelated documents, keep a copy of what you submitted, and ask support how it handles any identity or transaction information you provide.
A request to delete data is separate from a request to recover progress. Do not ask for deletion while a recovery investigation is open unless you understand that deletion could remove records needed to locate the account.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Common mistakes that make recovery harder
- Following the wrong listing: A same-name game from another publisher can have a different email and different account system.
- Uninstalling too soon: Removing the old app may destroy useful local evidence and can affect guest data if the game uses it.
- Guessing a provider: Trying random sign-in buttons can create a new character or complicate the account history.
- Omitting the server: Character names may not be unique across servers; include the server whenever it is visible.
- Sending secrets: Support should not need your password or one-time authentication code.
- Expecting an automatic guarantee: The published material lists contact routes but does not promise restoration.
- Posting private evidence publicly: Screenshots can expose player IDs, receipts, email addresses, or other information that should remain in the support case.
- Continuing to play a replacement character: New activity can make it harder to tell support which character is original.
- Using an outdated contact: Recheck the live store listing because publisher contact details can change.
When to update your records
After support confirms a successful binding or recovery, document the exact account identity they tell you to use, the server and character associated with it, and the date you verified access on each supported platform. Keep the note offline or in a trusted password manager, but do not store the game password beside publicly visible screenshots. If you later change devices, repeat the verification before wiping the old one.
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The practical rule is simple: preserve the working copy, verify com.gp.hcr.moc, and obtain edition-specific instructions from MOC Games before treating any login method as authoritative. Until the publisher confirms the procedure for your case, recovery remains possible only as an investigation, not a promised outcome.
Frequently Asked Questions
What is the official support email for MOC Games Stickman GO?
The Google Play listing for the MOC Games edition lists [email protected]. Confirm the address on the live listing before sending account information.
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Where else does the developer direct players for help?
Developer replies on the listing direct players to customer service through the official Facebook page at facebook.com/stickmango.vn. Use the exact page address and avoid sharing private account evidence publicly.
How can I tell whether I have the right Stickman GO?
Check that the developer is MOCGAME JOINT STOCK PTE. LTD. and that the package identity is com.gp.hcr.moc. The listing describes Android and Windows versions. A different developer or package means you need that edition’s own support route.
Does Stickman GO support Google, Facebook, Apple, or Microsoft login?
The published listing information does not confirm any specific login provider. Ask MOC Games which methods are supported for your version, region, and platform instead of copying instructions from another game.
Can a guest account be recovered after uninstalling?
No public MOC Games information confirms whether guest data survives uninstalling, whether local saves can be restored, or how long records are retained. Contact support with your character, server, device, and date details.
What evidence should I send for a lost-progress report?
Suggested helpful context includes the edition and package ID, platform, character and server, player ID, approximate last access, device details, screenshots, and relevant purchase receipts. MOC Games has not published a mandatory evidence list, so redact passwords, codes, and payment-card numbers.
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You may be using a different server, region, edition, or sign-in identity. Stop creating progress on the new character, record the screen, preserve the old installation if possible, and ask support which identity and server contain the original account.
Is lost progress guaranteed to be restored?
No. The published support information provides contact routes but does not state a recovery guarantee, deadline, eligibility rule, or retention period. Support must investigate the individual case.
Can I use the email shown for another Stickman GO listing?
No. A separate HAPPY TIME GAMES listing shows a different support address, [email protected]. That contact is not evidence for the MOC Games edition. Match the developer and package ID first.
The Bottom Line
Before replacing or wiping a device, keep the MOC Games installation intact, verify MOCGAME JOINT STOCK PTE. LTD. and com.gp.hcr.moc, and record the character and server details. Ask [email protected] or the official Facebook support route for the current binding or recovery steps. No specific provider, menu path, guest-account rule, deadline, or restoration guarantee has been published, so do not treat guesses or instructions for another Stickman GO edition as authoritative.
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