How to Request a Refund on Xbox

To request a refund for an Xbox digital purchase, sign in to the Xbox refund request page with the Microsoft account used to buy it. Find the purchase in your Xbox order history, choose Request a refund if it appears, give a reason, review the details, and submit. Microsoft does not guarantee refunds for digital goods; eligibility depends on the offer and applicable law.

How to submit an Xbox refund request

1. Open the Xbox refunds page and sign in with the Microsoft account that made the purchase.
2. Find the game or other purchase in Xbox order history. Select Request a refund if the option is available for that item.
3. Enter the reason requested by the form, then select Next.
4. Review the purchase and request details, then submit the request.

Which purchases may be refunded?

Microsoft says digital goods—including games, apps, add-on content, subscriptions, movies, TV shows, and books—are not returnable unless the offer or applicable law makes the purchase eligible for a refund. Eligibility is purchase-specific, so check the refund option for the item and consider the consumer rights that apply where you live. A request is not a guarantee of approval.

#	Preview	Product	Price
1		$100 XBOX Gift Card [Digital Code]	$100.00	Buy on Amazon
2		$10 XBOX Gift Card [Digital Code]	$10.00	Buy on Amazon
3		$50 XBOX Gift Card [Digital Code]	$50.00	Buy on Amazon
4		$25 XBOX Gift Card [Digital Code]	$25.00	Buy on Amazon
5		Xbox Physical Gift Card	$25.00	Buy on Amazon

Microsoft’s published guidance does not establish a universal play-time or purchase-age threshold for Xbox game refunds. Do not assume a particular number of hours played or days since purchase makes every game eligible; follow the account flow and the terms that apply to your purchase.

How to check the refund status and timing

Check the game or app entry in Xbox order history to see the refund status. Microsoft says processing a refund request may take up to 72 hours. If Microsoft marks an approved refund as issued, the bank or payment provider may take a few additional days to post the money; the posting time depends on that provider.

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If “Request a refund” is missing

The request option may not be available for the purchase. Since Microsoft makes digital refunds conditional on the offer and applicable law, first confirm you are signed in to the account that bought the item and have selected the correct order. If the option remains unavailable or you need help understanding eligibility, consult Xbox Support’s refund guidance. The published guidance does not establish a guaranteed alternate route for every purchase without the option.

Quick Recap

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• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
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• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
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• USE FOR GAMES & CONTENT — Redeem for thousands of digital XBOX games, from backward compatible classics to the latest new releases, plus DLC and in‑game currency.
• GAME PASS READY — Apply your balance toward XBOX Game Pass Ultimate to play new titles on day one* and access a library of hundreds of high‑quality console games.
• PRE‑ORDER & PRE‑INSTALL GAMES — Use your balance to pre‑order and pre‑download upcoming titles so you’re ready to play the moment they launch.
• NO FEES OR EXPIRATION — XBOX Gift Cards never expire and have no service fees, so your balance is ready whenever you are.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.