If Mortal Kombat 1 keeps crashing on PS5, WB Games’ game-specific recommendation is to delete and reinstall it. If that does not help, work through the relevant PlayStation checks below. These are official troubleshooting steps—not ten independently proven fixes—and the cause can differ between a game that will not launch and one that crashes during play.
Start with the game-specific fix
1. Delete and reinstall Mortal Kombat 1
WB Games recommends reinstalling when the game crashes on a console, noting that a crash can indicate an installation problem. On PS5, highlight Mortal Kombat 1 in the Games Hub, press the Options button, and select Delete. Then reinstall it using the route for your copy:
As an Amazon Associate I earn from qualifying purchases.
- Physical copy: Reinsert the disc and let the game install.
- Digital copy: Download the game again from your Game Library.
Follow WB Games’ PS5 crash instructions. Reinstalling is a recommendation, not a guarantee that every crash has the same cause.
Free tools Windows power users keep installed
One-click scans. No signup required.
Try PlayStation’s general game-launch checks
PlayStation’s steps are aimed at game launch problems generally. They can be useful when MK1 will not start or crashes around launch, but they do not identify a specific Mortal Kombat 1 defect. Try the applicable checks rather than assuming every one addresses a mid-match crash.
#1 Best Overall
- Heighten Your Senses. Discover Deeper, highly immersive gaming experiences.
- Feel your in-game actions and environment simulated through haptic feedback
- Chat online through the built-in microphone or connect a headset directly via the 3.5mm jack
- Play on more devices Connect using a USB Type-C cable or Bluetooth wireless technology so you can easily play on more devices including Windows PC and Mac computers, Android and iOS mobile phones.
- Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range titles
2. Restart the PS5
Restart the console, then launch the game again. This is a low-risk first console check in PlayStation’s game-launch troubleshooting guide.
3. Move the game off USB extended storage, if applicable
If Mortal Kombat 1 is installed on a USB extended storage device, move it to the PS5’s internal storage and try again. This instruction specifically concerns USB extended storage; do not apply it to an internal M.2 drive.
Rank #2
- Haptic feedback - Feel physically responsive feedback to your in-game actions with dual actuators which replace traditional rumble motors. In your hands, these dynamic vibrations can simulate the feeling of everything from environments to the recoil of different weapons. .Operating temperature : 41 °F to 95 °F (5 °C to 35 °C)
- Adaptive triggers - Experience varying levels of force and tension as you interact with your in-game gear and environments. From pulling back an increasingly tight bowstring to hitting the brakes on a speeding car, feel physically connected to your on-screen actions.
- Built-in microphone and headset jack - Chat with friends online using the built-in microphone or by connecting a headset to the 3.5mm jack. Easily switch voice capture on and off at a moment’s notice with the dedicated mute button. Internet and account for PlayStation Network required.
- DualSense Controller PS5 and PC compatible. Not compatible with PS4.
- PS Remote Play requires Remote Play App connected to Wi-Fi, PS4 or PS5 console with the latest system software and compatible game. A PS4 or PS5 console with a wired connection via a LAN cable is recommended. Version 4.0 of the Remote Play App on iOS and iPadOS or version 4.1 on macOS is required for games to be playable with the controller over Bluetooth.
4. Restore licenses
Use the PS5’s restore-licenses option if a license or ownership check may be involved. PlayStation includes this in its launch troubleshooting, but it is an access-related check—not a universal fix for crashes during gameplay.
Quick wins for a faster PC:
Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →5. Check for PS5 system software updates
Check whether the PS5 system software needs an update and install one if available. PlayStation includes updating system software among its game-launch troubleshooting steps.
Rank #3
- Bring gaming worlds to life - Feel your in-game actions and environment simulated through haptic feedback*. Experience varying force and tension at your fingertips with adaptive triggers*
- Find your voice, share your passion - Chat online through the built-in microphone. Connect a headset directly via the 3.5mm jack. Record and broadcast your epic gaming moments with the create button
- A gaming icon in your hands - Enjoy a comfortable, evolved design with an iconic layout and enhanced sticks. Hear higher-fidelity** sound effects through the built-in speaker in supported games
- Multi-device connectivity - Connect using a USB Type-C cable or Bluetooth technology and easily play on more devices including Windows PC and Mac computers.
- Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range of blockbuster PC titles.
6. Check the game update, then redownload over a wired connection if needed
Check that Mortal Kombat 1 is up to date. If you delete and redownload it, PlayStation suggests using a wired internet connection if possible. Treat the wired connection as an optional download troubleshooting measure, not a general crash cure.
7. Clear the cache or rebuild the database in Safe Mode
PlayStation’s general guidance includes Clear Cache and Rebuild Database in Safe Mode. Follow the current official Safe Mode instructions carefully. These options are general console troubleshooting tools; they do not diagnose or specifically repair an MK1 problem. For the cited game-start error CE-109573-5, PlayStation’s error-code guidance says to select Rebuild Database and, if the issue continues, update system software. That advice is specific to the cited error and should not be treated as the explanation for other crashes.
Rank #4
- Ultra Customizable Controls
- Mappable Back Buttons
- DualSense Wireless Controller Features Built In
- Replaceable Stick Modules and Caps
8. Check account and access settings if the game appears locked
If the problem is that MK1 appears locked or will not launch because of access, check that you are using the account that purchased it. Where relevant, check subscription status and Console Sharing and Offline Play, review PlayStation service status, and restore licenses. These checks address access and launch issues; they do not establish the cause of a crash after gameplay has begun.
If the crash continues
9. Report a reproducible issue to WB Games
If reinstalling does not resolve a game-specific problem, WB Games directs players to its Mortal Kombat 1 support and bug-reporting resources. Describe what happened and include the steps that reliably reproduce the crash. PlayStation also recommends giving support a detailed description and reproduction steps.
Best Value
- Enjoy precise, comfortable control over 10,000+ supported Steam games.
- Easily pair the controller directly to your Windows PC via Bluetooth or play as you charge with the included USB Type-C cable
- Stay paired with up to four different Bluetooth devices, making it easy to enjoy the controller across Windows PC, Mac, PS5 consoles and smartphones. Discover more connection tips and tricks at playstation.com/pair-dualsense
- Access the latest available controller firmware directly from your PC with the free-todownload PlayStation Accessories app
- Play games streamed from your PS5 or PS4 console to your PC via the PS Remote Play App
10. Contact PlayStation Support for persistent console or launch problems
If the publisher’s reinstall recommendation and relevant PlayStation checks do not help, use PlayStation Support’s game-launch guidance to escalate. Do not assume that a factory reset or hardware replacement is necessary. If official support directs you to reinstall system software, consult its current instructions first and back up data before taking any destructive step.
What the symptoms can—and cannot—tell you
A game that appears locked or fails an ownership check points toward account or license access checks; a game installed on USB extended storage makes PlayStation’s storage step relevant. A crash after gameplay begins is a different symptom, but these official instructions do not establish a particular cause for it. The available support guidance gives no crash prevalence, success rate, or single explanation that applies to every player.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
Recommended Free Tools
