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Fix the problem by inspecting Apache’s parsed map, giving every custom block an explicit ServerName, adding the required ServerAlias values, enabling the site, and testing with the exact hostname. Treat HTTP on port 80 and HTTPS on port 443 as separate virtual-host groups.
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How Apache chooses a virtual host
Apache does not choose a site because its configuration filename looks more specific, and it does not normally let the stock default site outrank a correctly matching custom site. Selection happens in two stages.
1. Apache narrows the request to an address and port
First, Apache identifies the local address and port on which the request arrived. A block such as <VirtualHost *:80> belongs to the port-80 group, while <VirtualHost *:443> belongs to the port-443 group. A custom block in the wrong group cannot answer the request.
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2. Apache compares the Host name
Within that address-and-port group, Apache compares the request’s Host header with each block’s ServerName and ServerAlias, in configuration order. The first matching name wins.
If no name matches, Apache serves the first listed virtual host for that address and port. That first block is the fallback, not proof that it is overriding a successful match. On Ubuntu and Debian, enabled-site links in /etc/apache2/sites-enabled commonly place 000-default.conf first, so it becomes the fallback for unmatched requests.
This explains several apparently different symptoms:
- A domain shows the default page because its name is absent from
ServerNameandServerAlias. - A request sent to an IP address falls back because it may not carry the domain name your custom block expects.
- HTTP works but HTTPS shows the default site because only the
*:80group was configured. - A carefully edited file has no effect because it remains in
sites-availableand is not enabled.
Start with Apache’s actual virtual-host map
Do not infer the active order from filenames or from the file you most recently edited. Ask Apache to print the configuration it parsed:
sudo apachectl -S
The output identifies each address-and-port group, the first virtual host in that group, the names Apache associates with each block, and the file path from which the block was loaded.
What to inspect in the output
- Address and port: Confirm that the request is reaching a group such as
*:80or*:443and that your custom block is in that same group. - First listed block: This is the fallback when no configured name matches. If it is
000-default.conf, that is expected on many Ubuntu and Debian installations. - Server names: Check that the exact bare domain,
wwwname, or other hostname appears under the intended block. - Duplicate names: The same
ServerNameorServerAliasin multiple blocks can make the earlier definition win and leave the later site unreachable by name. - Unexpected file paths: If Apache reports a different file than the one you edited, you may be changing an inactive copy.
Run this command again after every configuration change. A before-and-after comparison is more reliable than assuming that an enable or reload succeeded.
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Build a custom virtual host that can match
Open the intended file under /etc/apache2/sites-available/. The filename can be different, but the matching directives must describe the request you will send.
<VirtualHost *:80>
ServerName example.com
ServerAlias www.example.com
DocumentRoot /var/www/example
</VirtualHost>
Set an explicit ServerName
Give every intended virtual host its own ServerName. Do not rely on a machine-wide hostname, a guessed name, or an inherited value. The value must match the hostname a browser sends, apart from normal DNS resolution.
Add every required ServerAlias
Use ServerAlias for additional names that should reach the same site. A block containing only example.com does not automatically match www.example.com. Add each required alias explicitly, and test each one individually.
Keep the address and port aligned
A *:80 block handles HTTP traffic arriving on port 80. It cannot handle a request arriving on port 443. If your application is served over TLS, create or correct a separate *:443 block with the same relevant names and the directives required for that HTTPS setup.
Use the correct document root
DocumentRoot controls which files Apache serves after it has selected the block. It does not participate in hostname matching. A correct document root cannot repair a missing ServerName, wrong port, or disabled file, so solve matching first and then verify the path and application-specific permissions.
Enable the file and apply the change on Ubuntu or Debian
Ubuntu and Debian separate available site files from enabled site links. Apache normally loads the enabled set, not every file present in /etc/apache2/sites-available/.
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- Enable the custom site:
sudo a2ensite example.confReplace
example.confwith the actual filename insites-available. - Reload Apache:
sudo systemctl reload apache2A reload applies the changed configuration without requiring a full machine reboot.
- Inspect the parsed map again:
sudo apachectl -SConfirm that the custom file now appears in the expected address-and-port group with the expected names.
If the site file is not enabled, editing it can appear to do nothing because Apache is still using the previously enabled configuration. Conversely, if an old file containing the same name remains enabled, Apache may continue selecting that earlier definition.
Decide whether to disable the stock default site
The default site is useful as an intentional catch-all: it gives unmatched requests a predictable response instead of exposing an arbitrary application. Do not disable it solely because it appears first if unmatched traffic should remain controlled.
If it is not needed and you want unmatched HTTP requests to stop landing on the stock page, disable it:
sudo a2dissite 000-default
sudo systemctl reload apache2
The custom site still needs a matching name after this change. Removing the fallback does not make an incorrectly named request match another block; it only removes the stock destination for requests that match nothing. After disabling it, run sudo apachectl -S and verify that the intended first block is now deliberate.
When keeping a default catch-all is safer
- You want unknown hostnames to receive a neutral page rather than an application.
- You use the first block as a controlled response for direct-IP requests.
- You are migrating domains and need unmatched traffic to remain visible while DNS changes propagate.
When disabling it is reasonable
- The server hosts only your named sites and the stock page reveals an unwanted default.
- You have deliberately created another catch-all block with the response you want.
- You have confirmed every production hostname is covered in the correct address-and-port group.
Test with the hostname Apache must match
A browser request to an IP address is not equivalent to a request to your domain. Name-based virtual hosting depends on the hostname in the request’s Host header. If you browse to http://203.0.113.10, Apache may have no reason to select the block for example.com, so it uses the first block for that port.
Test the bare name
Open the exact name in a browser, such as http://example.com, after DNS points it at the server. The name must be listed as ServerName or ServerAlias in the matching block.
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Test each alias
Open http://www.example.com separately if it is intended to work. A successful test of the bare domain does not prove that the www alias is configured.
Separate DNS from Apache matching
DNS determines which server receives the request; Apache then uses the hostname in that request to choose a virtual host. If DNS sends the domain to another server, local Apache changes cannot fix the result. If DNS reaches this server but the name is absent from the configured block, Apache falls back locally.
Check HTTPS independently
Repeat the tests with https://. Inspect the *:443 entries from apachectl -S, not only the *:80 entries. Correct HTTP configuration does not automatically create a matching HTTPS virtual host.
Use the symptom to choose the right repair
| Symptom | Likely cause | What to verify |
|---|---|---|
| Default page appears for the domain | The hostname does not match any ServerName or ServerAlias |
Compare the browser’s exact name with the names shown by apachectl -S |
| Domain works only when using a special URL or IP | The IP request lacks the domain name needed for a name-based match | Test the real hostname and confirm DNS points to this server |
| Editing a file changes nothing | The file is not enabled, or another copy is active | Check the file path in apachectl -S and run a2ensite |
| HTTP is correct but HTTPS shows the default | No matching *:443 block, or the HTTPS names are incomplete |
Inspect the port-443 group and configure its names separately |
| Two domains open the same site | Duplicate names or an overly broad alias sends both requests to one block | Find repeated ServerName/ServerAlias entries and narrow them |
| Only an unknown hostname shows the default | The intended site is matching correctly; the default is serving as fallback | Decide whether that catch-all behavior is acceptable |
Why common fixes fail
Changing the filename
Renaming a configuration file does not change its ServerName, aliases, port, or enabled state. Filename order matters primarily when Apache needs a fallback or when duplicate names compete. It is not a substitute for a matching hostname.
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Removing the stock file can hide the symptom while leaving the real mismatch unresolved. First identify the request’s address, port, and hostname. Disable the default only after confirming that the intended block is enabled and matches production traffic.
Adding a ServerAlias but testing the wrong name
An alias helps only if it exactly covers the requested hostname. Check spelling, subdomains, and whether the browser is using HTTP or HTTPS. A name present in the port-80 block does not automatically belong to port 443.
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Editing sites-available and skipping reload
Apache continues using its current configuration until the changed file is enabled and the service is reloaded. A saved editor buffer is not an active server configuration.
Assuming a successful DNS lookup proves the vhost is correct
DNS can correctly deliver a request to the server while Apache still selects its fallback. Treat DNS routing and virtual-host selection as separate checks.
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The first block wins only when no later block has a matching name, or when duplicate names create an ordering conflict. A correctly matching ServerName or ServerAlias should select its block regardless of whether the filename sorts before or after 000-default.conf.
A complete repair workflow
Use this sequence when you need a repeatable diagnosis rather than trial and error.
- Record the failing URL. Note the scheme, hostname, and whether you used a domain, alias, or IP.
- Map the active configuration. Run
sudo apachectl -Sand locate the relevant address-and-port group. - Identify the selected fallback. Note the first block in that group and the file path Apache reports.
- Open the intended file. Make sure it resides in
/etc/apache2/sites-available/and contains an explicitServerName. - Add required aliases. Include every hostname that should serve the same application.
- Correct the port group. Put HTTP names in the
*:80block and configure HTTPS names in the*:443block. - Enable the file. Run
sudo a2ensite example.conf. - Apply the configuration. Run
sudo systemctl reload apache2. - Map it again. Re-run
sudo apachectl -Sand check for duplicates, unexpected paths, and the intended names. - Test every production name. Request the bare domain and each alias over the relevant scheme.
- Choose fallback behavior. Keep
000-defaultas a deliberate catch-all or disable it withsudo a2dissite 000-default, then reload again.
Configuration patterns for common setups
One site on HTTP
<VirtualHost *:80>
ServerName example.com
ServerAlias www.example.com
DocumentRoot /var/www/example
</VirtualHost>
This pattern covers the bare domain and the www alias on port 80. It does not configure TLS.
Separate HTTP and HTTPS groups
<VirtualHost *:80>
ServerName example.com
ServerAlias www.example.com
DocumentRoot /var/www/example
</VirtualHost>
<VirtualHost *:443>
ServerName example.com
ServerAlias www.example.com
DocumentRoot /var/www/example
# TLS directives required by your Apache setup go here
</VirtualHost>
The names are repeated because Apache evaluates each port group independently. The TLS directives are application and certificate dependent; the essential vhost-matching point is that the HTTPS block exists on port 443 with the same intended names.
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<VirtualHost *:80>
ServerName example.com
ServerAlias www.example.com
DocumentRoot /var/www/example
</VirtualHost>
<VirtualHost *:80>
ServerName other.example
ServerAlias www.other.example
DocumentRoot /var/www/other
</VirtualHost>
Each hostname must be unique across the enabled blocks in that address-and-port group. If a request does not match either name set, Apache returns the first block as the fallback.
How to validate that the fix is real
- Configuration view:
apachectl -Slists the expected file, names, order, and ports. - Hostname coverage: The exact bare domain and every required alias appear in the intended block.
- Port coverage: HTTP requests map to
*:80; HTTPS requests map to*:443. - Activation: The site is enabled, not merely edited in
sites-available. - Fallback decision: The first block is either intentionally retained or the stock default is disabled.
- Request validation: Tests use hostnames, not only a direct IP address.
- Duplicate check: No competing block declares the same
ServerNameor alias unintentionally.
If all of these checks pass, a default page should no longer appear for a hostname that belongs to the custom site. Any remaining default response then points to a different layer, such as DNS directing traffic elsewhere or a request using a hostname you did not configure.
Reference and further reading
For deeper coverage of name-based matching, consult the Apache HTTP Server administration book or the Apache HTTP Server documentation on virtual-host matching. The key rule remains deterministic: for a given address and port, a matching ServerName or ServerAlias selects the corresponding block; the first block is reserved for requests that match none.
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