The Tool Desk
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Set the Epic voice-chat permission
- Sign in to the child’s Epic Games account in the Epic Account Portal and open Parental Controls. Epic also lets parents modify controls from Fortnite.
- Enter the Parental Controls PIN if prompted.
- Under Social Permissions, find Epic Voice Chat Permission and choose the level that fits your family:
| Permission | Who the child can communicate with through Epic voice chat |
|---|---|
| Nobody | No one; Epic voice chat is disabled. |
| Friends Only | Epic and platform friends. |
| Friends, team members, & connections | Friends, connections, and the player’s team. Team sizes vary by experience. |
| Everybody | Everyone. |
The selectable maximum depends on the child’s age. Epic caps voice and text chat permissions at Friends Only for children under 10, and at Friends, team members, & connections for children under 13. A parent should not expect to override these age-based limits.
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Check the child’s account eligibility
If the voice-chat control is missing or unavailable, check whether the account is still a Cabined Account. Cabined Accounts cannot use voice or free-text chat until a parent or guardian provides consent and completes account setup. Epic explains the consent process in its Verifiable Parental Consent FAQ.
Restrict platform chat separately
Epic warns that a child may still have access to a console’s built-in chat even when voice chat in an Epic game is turned off. Review the family and communication settings for the device the child uses. Epic’s parental-controls page links to platform guidance for PlayStation, Xbox, Nintendo Switch, Windows, iOS, and Google Play. Platform menu names and routes can change, so follow the current instructions for that device.
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Know what the voice setting controls
Epic Voice Chat Permission controls whom the child may communicate with through Epic voice chat. Fortnite’s in-game voice options separately include Party Chat, which connects members of an Epic party across Epic apps, and Game Chat, which connects players in the same island instance when supported. The player can change general communication settings unless parental controls restrict them. Epic describes these options in its Fortnite party, voice chat, and text chat guide.
In Fortnite, voice settings can be reached from the profile and Settings > Communication menus, subject to parental restrictions. Epic also documents an in-game Audio settings route in its voice-chat settings guide.
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Understand voice reporting before enabling chat
Epic says voice reporting is always on for players under 18 while voice chat is enabled. Its system keeps chat audio locally on a rolling five-minute basis and sends it to Epic only if a participant reports a violation. See Epic’s explanation of voice-chat audio capture and reporting.
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Troubleshoot chat that is unavailable or silent
- Check the permission: Confirm Epic Voice Chat Permission is not set to Nobody, and that the selected option is available for the child’s age.
- Check account setup: Make sure a Cabined Account’s parental consent and account setup are complete.
- Leave console Party Chat: On Xbox or PlayStation, Fortnite voice chat requires leaving the console’s Party Chat, even if nobody else is in the party.
- Check console communication restrictions: Epic’s voice-chat troubleshooting guide points Xbox users to family-member communication settings and cross-network communication controls. Review the relevant current family settings for the console in use.
