First check what kind of code you have: a Lineage 2: Revolution in-game coupon and a Google Play promotional code use different redemption systems. The right fix depends on who issued the code and which regional version of the game you play.
Is it a game coupon or a Google Play code?
Look at the code’s source and instructions before trying it again. A coupon issued for Lineage 2: Revolution should be redeemed through the official route for your game’s region. A Google Play promotion follows Google Play’s rules, and some app promotions must be redeemed inside the app rather than in the Play Store. Google Play’s promotion guidance is not the game’s coupon policy.
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Fix a Google Play promotional code
These checks apply to Google Play promotions, not automatically to Lineage 2: Revolution in-game coupons:
- Re-enter the code carefully, leaving out spaces or dashes if the instructions call for that format.
- Check whether the promotion has expired or was already redeemed.
- Confirm you are signed into the Google account eligible for the offer and that the promotion is available in your region.
- If the offer is for an app, follow the issuer’s directions on whether redemption must happen in the app.
If the code still fails, use the offer’s issuer or Google Play’s official guidance to determine which redemption route applies.
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Fix a Lineage 2: Revolution coupon
Coupon rules and redemption steps can differ by regional service. Check the game’s official news or support information for your exact region and version; do not assume a coupon page for one regional edition applies to another.
Netmarble’s regional Revolution coupon page says: “Coupons that have already been used or have expired cannot be redeemed.” That page also specifies that rewards go to the mailbox of the selected character. Treat those directions as applying to the regional edition covered by that page, not as confirmed instructions for every English-language or global player.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Coupon accepted, but the reward is missing?
For the regional workflow documented by Netmarble, confirm you selected the intended server and character, then check that character’s in-game mailbox. Relogging as the intended character may help you find the reward. The same regional page notes that PC users who do not receive rewards may need to log in using the mobile version. Check your own edition’s instructions before relying on that step.
When to contact Netmarble support
If the official route for your edition still rejects the coupon or the reward does not arrive, contact Netmarble through the game’s in-game support option or its support portal. Netmarble’s support sign-in page says support can also be accessed from inside the game without signing in. The Google Play listing also provides the publisher’s support email.
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To help support investigate, include the exact error text, your game region, server and character, the approximate redemption time, and a screenshot. Do not share your password or account security codes.
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