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KPop Demon Hunters items in Toca Boca World can be missing because a free gift is still in the Post Office, its gift drop has not arrived, or a paid Style Pack purchase has not restored. First identify which kind of item you mean: free gifts are claimed through the Post Office Lost & Found, while the Style Pack is recovered through the store account and platform used to buy it. Restart the app before trying more involved fixes, and avoid uninstalling—especially on an existing iOS device, where Toca Boca warns that doing so can remove gifts, characters, and progress.
Use this guide to distinguish a missing gift from a missing purchase, then follow the route for your device. The steps address the KPop Demon Hunters collaboration as described by Toca Boca on November 14, 2026. If you are unsure whether an item is free or paid, check the collaboration details below before trying to restore it.
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Before troubleshooting: is the item a free gift or part of the Style Pack?
The KPop Demon Hunters collaboration has seven free gifts delivered in two drops, separate from a paid Style Pack. Toca Boca’s event page says the gifts can be claimed through February 1, 2027; it does not say that every gift is available in the first drop. A gift that has not appeared yet may therefore be awaiting its release rather than lost. See Toca Boca’s KPop Demon Hunters event details for the collaboration and claim window.
The Style Pack is paid content. Toca Boca’s detailed pack list describes 68 Outfit Designer pieces, 15 Character Creator outfits, four hats, four masks, nine new hairstyles, 13 earrings, 17 facial details, and three hair and eyebrow colors. One promotional passage on the collaboration page says six hairstyles, while the detailed included-items list says nine; the published figures do not match. These pack contents are not the same thing as the seven free gifts.
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The collaboration also includes “How It’s Done,” “Golden,” “Soda Pop,” and “Your Idol” on the in-game music player at selected radios during the event. If a song or a free gift is what you cannot find, do not treat that as a missing Style Pack purchase: use the free-content checks below.
What should I check first?
Start with low-risk checks that help identify the cause before changing accounts or deleting anything.
- Restart Toca Boca World. Close and reopen the app, then check the item again. Toca Boca recommends restarting for missing purchases on iOS, Android, and Amazon devices.
- Classify the content. Is it a free collaboration gift, a Style Pack item you purchased, or a gift that has not been released in its drop yet? The correct recovery route depends on this distinction.
- Check where the item should appear. Free gifts go to the Post Office Lost & Found; purchased pack content is not claimed from that area. Look in the place the relevant content belongs after recovery, rather than assuming every missing item appears in one menu.
- Consider recent changes. Did you move to a different device, change the Apple, Google Play, or Amazon account, or uninstall the game? Store purchases are tied to the relevant store account and platform. Gifts claimed before an uninstall or on a different device/install may not transfer.
- Check for the known image issue. If the problem is the image in the Portal showing which gifts are coming out—not simply an item you cannot find—update the game as described below.
Do not buy the pack again as a recovery experiment. If the purchase was made on another store account or platform, restoring through the wrong account may not make it available, and a second purchase does not address a missing free gift or a not-yet-released drop.
Where are my free KPop Demon Hunters gifts?
Go to the Post Office and check the Lost & Found at the far right. Tap the gift there to send it down the chute; after that, it is available to use elsewhere in the game. Toca Boca explains this process in its guide to finding gifts.
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If a gift is not there, check the rest of the Post Office, including older shelves. Toca Boca says that reactivated older gifts may be shelved under the year they were first introduced. Also confirm that the gift’s drop has arrived: the collaboration has two drops, and the event page does not promise that all seven gifts are available at once.
A gift you previously picked up may have been moved or trashed. Check its original location:
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- If you took the gift directly from the Lost & Found and then trashed it, it returns to the Lost & Found.
- If you put it in a box or another container and then trashed the gift, check that container.
- If you trashed the box that held the gift, check the Lost & Found.
These cases are different from an item that was never claimed. If none of the likely locations contain it, note whether you recently changed devices or reinstalled the game. Toca Boca says gifts claimed before uninstalling or starting on a new device will not be there because gifts are specific to that device/install. Restoring a paid purchase does not promise to restore those gifts.
How do I restore a missing purchased Style Pack?
Restore the purchase on the same platform and store account that were used to buy the Style Pack. Restart the game first, then use the instructions for the device. If you changed platforms—for example, bought through one app store and are now playing on another—the purchase may not be available there because purchases are tied to the relevant store account and platform.
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iPhone or iPad: App Store purchase
- Restart Toca Boca World.
- Open the in-game shop and tap Restore purchases at the bottom. Make sure the device is using the Apple account that made the purchase.
- Reopen the game and check whether the Style Pack content is available.
- If the content is still missing after 24 hours and you have followed the suggested steps, contact Toca Boca support. Some payment methods may take time to process.
See Toca Boca’s iOS missing-purchase instructions for its recovery guidance. If you are moving to another device, also consult its separate iOS guide to restoring purchases and moving devices.
Android: Google Play purchase
- Restart Toca Boca World and confirm that Google Play is signed in to the account that purchased the pack.
- If the item is still missing, open Android settings and clear the cache for both Google Play Store and Toca Boca World. The exact settings path and labels can vary by device and Android version; look for the apps’ storage or cache controls.
- Reopen the game and check the content again.
- If it remains missing after 24 hours, contact Toca Boca support with your purchase and device details.
These are Toca Boca’s recommended steps in its Android missing-purchase article. For a new device, its Android purchase-restoration guide covers the store-account connection.
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Amazon device: Amazon Appstore purchase
- Restart Toca Boca World and check that the Amazon Appstore is using the account that made the purchase.
- If needed, clear the cache for both the Amazon Appstore and Toca Boca World in the device’s settings. Menu names can vary.
- Relaunch the game and check for the Style Pack.
- If the content is still missing after 24 hours, contact Toca Boca support.
Follow Toca Boca’s Amazon missing-purchase instructions. For a device change, use its separate Amazon guide to purchase restoration and new devices.
Why does the shop not open?
If you cannot enter the in-game shop, the issue may be the connection, device settings, or store configuration rather than the KPop Demon Hunters content itself. Toca Boca recommends checking these items:
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- Try a different network.
- Temporarily disable a VPN or proxy, if one is active.
- Check for updates to both Toca Boca World and the device’s operating system.
- Check whether parental controls restrict in-app purchases.
- Confirm that the app-store account’s country or region matches your actual location.
- Check that the device’s date and time are correct.
After each change, reopen the shop and see whether it loads. If it still will not open, contact Toca Boca support rather than repeatedly attempting a purchase. Its shop troubleshooting article lists these checks.
Could a known bug explain what I see?
Toca Boca recorded a KPop Demon Hunters issue in which the Portal showed an incorrect image for which gifts were coming out. The company marked that specific issue fixed in app version 1.141.2, released November 3, 2026, and says to update to at least that version to see the fix. Check the installed version in the app or update it through the store that provides it.
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Clear out junk files and repair common Windows errorsFree Scan →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Repair Windows errors before they cause bigger problemsFix Now →This report is about the image used to show upcoming gifts in the Portal. It does not establish that every missing gift or purchased item is fixed by updating. If the Portal image is correct but a gift or pack item is still unavailable, follow the relevant Lost & Found or purchase-restoration steps instead. The report is on Toca Boca’s Bug Board.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What should I send to Toca Boca support?
If the right recovery steps do not work, give support enough information to distinguish a missing gift from a store transaction problem. For a missing purchase, Toca Boca requests the device model, operating-system version, app version, a screenshot of any error, the purchase method, and the device ID. Include a short description of whether the content is a free gift or a paid Style Pack item, which store account/platform was used, and what steps you have already tried.
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To find the device ID described in Toca Boca’s iOS and Android/Amazon missing-purchase articles, open the game and tap the globe logo on the start screen five times. Take a screenshot of the numbers that appear and send it to support along with the requested details. If you are reporting a shop problem instead, include what happens when you try to open the shop and whether the network, update, region, parental-control, or date-and-time checks changed anything.
Should I uninstall or reinstall the game?
Do not make uninstalling the first recovery step. Toca Boca’s iOS restoration guidance warns: “We don’t recommend uninstalling the game if you’re NOT on a new device as doing so will mean you will lose your free gifts, characters you’ve created and your progress in the app.” Restarting, checking the Lost & Found, restoring purchases through the original store account, and contacting support are lower-risk steps.
The warning is specifically from Toca Boca’s iOS guidance; do not assume that reinstalling is a safe fix on another platform either. The company also says gifts are specific to the device/install, so restoring a store purchase and recovering a free gift are separate issues. If you are already moving to a new device, use the platform-specific restoration guidance before removing the game from the old one. See Toca Boca’s iOS restoration guidance.
Quick diagnosis by symptom
| What you see | Most useful next step | What not to assume |
|---|---|---|
| A free gift is missing | Check the Post Office Lost & Found, older shelves, and the container where the gift was stored. | That a paid-purchase restore will retrieve a gift tied to another device/install. |
| A gift has not appeared yet | Check whether its drop has arrived; the collaboration has two drops and seven gifts. | That all gifts were available from the first drop. |
| A purchased Style Pack is missing | Use the recovery instructions for the original Apple, Google Play, or Amazon account and platform. | That switching stores or buying it again will restore the original purchase. |
| The Portal shows the wrong upcoming-gift image | Update to version 1.141.2 or later. | That the Portal-image fix resolves unrelated missing content. |
| The shop will not open | Check connection, VPN/proxy, updates, parental controls, store region, and device date/time. | That the missing-item recovery route alone will fix shop access. |
Frequently Asked Questions
Can I claim the KPop Demon Hunters gifts after February 1, 2027?
Toca Boca’s collaboration page lists February 1, 2027 as the claim deadline. The available information does not say whether the gifts will return after that date, so do not rely on being able to claim them later.
Does restoring purchases unlock the free KPop Demon Hunters gifts?
No. Purchase restoration is for content bought through a store account; the free gifts are delivered through the Post Office and are tied to the device/install. A paid pack restore is not a substitute for checking the Lost & Found.
Why do I see six hairstyles in one place and nine in another?
Toca Boca’s promotional copy gives a six-hairstyle figure, while its detailed Style Pack list says nine new hairstyles. The published information does not reconcile those counts, so the difference should not be treated as a recovery or unlock requirement.
Are the KPop Demon Hunters songs included in the Style Pack?
The collaboration announcement describes four songs on the in-game music player at selected radios during the event. It presents the songs separately from its list of Style Pack contents.
